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Customer satisfaction should be the number one priority of any business. This one goal can make a huge difference in how big your bottom line is. Investing in your team to train them in ways that improve customer satisfaction is key in building a good relationship with your market that will keep returning to your business.
Via TechinBiz, Bobby Dillard 
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Customer experience is one of the largest points of focus in the new era of loyalty marketing, and continues to prove its value to a brand’s perception and, consequently, its bottom line. Via Eric_Determined / Eric Silverstein, Catherine Ferrand, Rosetta Carrington Lue
Eric_Determined / Eric Silverstein's curator insight,
August 4, 2016 2:08 AM
“Employees are the backbone of a brand's values and help solidify the relationship consumers have with the brand,” said Brad Marg, COO of Clutch
Employee engagement is not a one time event, it's a journey! |
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Altimeter's benchmark study on the latest trends and best practices for companies undergoing a digital transformation.
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Rather than being a creative activity, problem-solving sessions for many businesses are nothing more than an exercise in analytics. Via Eric_Determined / Eric Silverstein, Rosário Durão
AcrobaticDesigns's curator insight,
July 26, 2016 12:35 AM
#DesignThinking: here creativity takes over problem solving, leads to innovation which could benefit customer in the long run.
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