Your new post is loading...
Your new post is loading...
More and more companies are realizing they must reinvent their cultures by infusing innovation into their DNA. Unlike startups that get to shape culture from scratch, established companies must transform existing norms, values, and assumptions in ways that inspire everyone to innovate — not just at the top of the organization, but at all levels. One company that’s making headway on that goal is CSAA Insurance Group (CSAA IG), one of the insurance companies affiliated with the 55 million-member American Automobile Association (AAA). With almost 4,000 employees, CSAA IG has embarked on a systemic approach to create a pervasive culture of innovation. The tactics being used by CSAA IG are all ones that leaders in other companies can apply to their own innovation culture change efforts.
Via The Learning Factor
Discovering your company's "purpose" is tough. Sustaining it can be even tougher. Even if you've zeroed in on a mission that your executives love, it won't do your company much good if the rest of your team doesn't share the same sentiment. The challenge is to make sure your entire organization is willing to buy into its stated purpose. The consulting firm Radley Yeldar, which ranks brands according to "social purpose," gives the top spot to Unilever for its sustainability efforts, among other causes beyond the company's bottom line to which it has shown commitment.
Via The Learning Factor
You've heard the stories, read the reports, and know the trends. It's undeniable that how we work is changing dramatically and that most companies need to reconsider their current strategies to set themselves up for future success. So why isn't your company changing? It could be the cost or time involved, or perhaps the manpower to lead such a charge. But in those cases, the benefits easily outweigh the costs. Most often, the biggest barrier to change comes down to a mental roadblock. We've been taught to do things a certain way for so long, it can seem counterintuitive to change.
Via The Learning Factor
A sales manager recently told me about an embarrassing scene that unfolded before an important client meeting. “Two teams from our firm were waiting in the lobby when the client walked in, and the groups didn’t recognize each other,” she said. “What a contradiction of our promise to provide integrated solutions! We looked like the Keystone Kops.”
Via The Learning Factor
A global electronics manufacturer seemed to live in a perpetual state of reorganization. A new line of communication devices for the Asian market required reorienting its sales, marketing, and support functions. Migration to cloud-based business applications called for changes to the IT organization. Altogether, it had reorganized six times in 10 years. Suddenly, however, the company found itself facing a different challenge. Given the new technologies that had entered its category, and a sea change in customer expectations, it needed a new strategy. The CEO decided to shift from a product-based business model to a customer-centric one. That meant yet another reorganization, but this one would be different. It had to go beyond shifting the lines and boxes in an org chart.
Via The Learning Factor
While the components of a great job support, challenge, autonomy are hard to quantify, everyone understands free snacks in the pantry. So perks become proxies for other upsides. They also tap into the psychology of gifts. While it seems crazy that doctors would be influenced to write prescriptions by free pens, they were (before an industry code ended the practice). Likewise, freebies at work are loved beyond their actual dollar value. They invite reciprocity. Or, to put a more positive spin on it, “Maybe it’s just recognition,” says Danielle Saladino-Evans, who works in corporate communications at Fingerpaint, a marketing and communications firm, and is part of the committee that decides her company’s perks. “You’re working hard today. Go have something on us.”
Via The Learning Factor
You thought finding a place to sit in the cafeteria as the new kid or struggling to make friends in a new environment was over when you graduated high school--boy, were you wrong. Kids might grow up, but there are still cliques: mean girls, bullies, the cool lunch table. As the new kid on the block, joining a new department or company can be challenging, and not just because you have a brand new job to do. You also need to find your stride amongst your peers while also making a positive impact on the bosses. And you thought middle school was tough. Fortunately, you're older now, presumably wiser, and a lot more confident than you were as a bumbling teen. While every job environment is different, there are some hacks to adapting and fitting in from the start.
Via The Learning Factor
|
A company’s culture can be found it its values, behaviors, and visible artifacts like employee dress, interior design, and signage. What impact can you make?
In addition to creating a new company that is disrupting the status quo, many founders are also challenging the old norms of how businesses operate in order to add value. When you are struggling to raise capital, hire, and scale your business, is there time and energy available to also rethink how you do business in general? How much effort do you want to put in to stand out as a company not only creating something spectacular, but also a company that differentiates itself as an employer? What truly matters in the end is whether that transformational effort adds value. In 2012, the gaming company Valve published their novel Employee Handbook which outlined their organization structure (or lack thereof). Valve challenged the notion of having assigned projects to work on or managers to report to. Many other companies have taken similar approaches not only to attempt to operate more efficiently, but also to attract and retain talent by differentiating their companies from the mainstream.
Via The Learning Factor
I have never heard of anyone who has had a bad customer experience with Amazon, Apple, Costco, or Salesforce. The aforementioned companies are incredibly successful due, in large part, to a material focus on the customer experience. Not surprisingly, the stock market has handsomely rewarded these four companies over the past decade. Amazon is so customer focused that it will literally send you a replacement for a lost package immediately without ever implying that the customer is at fault. The result is a consumer experience that is so optimal that Amazon is the only place where many consumers decide to shop online. The same can be said for Apple when it comes to the in-store experience. Apple employees are so passionate about the products that I feel like I am talking to a polite tech enthusiast in the Apple stores and not Apple employees. The result is incredibly brand-loyal customers.
Via The Learning Factor
Here's an experiment: Name five iconic entrepreneurs. Actually, don't bother, because we can pretty much predict your answer. Every year, we ask the Inc. 500 honorees to name the entrepreneurs they most admire. The answers: Steve Jobs, Elon Musk, Richard Branson, Mark Cuban, and Bill Gates. We've also seen Mark Zuckerberg and Tony Hsieh. The list varies a bit each year, but one constant remains: They're all men. That may not seem like much of a problem. After all, the entire country, and in many cases much of the world, has benefited from the contributions of these men: the jobs they've created, the technologies they've built, the instant access to European footwear. So what does it matter if they're all sporting a Y chromosome?
Via The Learning Factor
Givers are the kinds of people who will go out of their way to help others with no strings attached. This is in comparison to matchers--those who believe in an eye for an eye--and takers--people who are always trying to get as much as they can out of others. Grant, a professor of management at the Wharton School of the University of Pennsylvania, spoke about his research on these three character profiles Wednesday at the annual Inc. 5000 conference in Phoenix. Grant found that overly generous people tend to fail in the short term, but succeed in the long run. Their failures are due to the fact that they often get trampled by the takers around them. However, if you as a leader, can weed out the greedy ones, you can pave the way for your employees', and your organization's, long-term success.
Via The Learning Factor
You want a team full of motivated employees and a rocking company culture. You're doing everything you can, but somehow it's just not working. Turnover is still high. Employees look good on paper, but seem to get demotivated no matter what you do. What could be going wrong? Your human resources team could be the culprit. It's time to take a hard look at your company's interviewing practices. Sometimes HR wants to "sell" a really great candidate on the position. So they start telling them all of the great things about being a part of the company or fulfilling the role they're trying to fill. There's nothing wrong with that on the surface. The problem arises when HR starts making promises on your behalf. Promises you can't keep, or won't keep, for whatever reason.
Via The Learning Factor
We focus on completing the task at hand, fighting for the next promotion, outperforming a colleague. But there are many seemingly minor actions that can have a major impact on your career’s trajectory. Ignore them and you risk arriving on a shore you didn’t choose, or worse, capsizing on an unexpected reef! Here are 5 career mistakes that can negatively impact your career down the road: 1. Network only within your company. Most people are aware of the value of networking.
Via The Learning Factor
|
Providing training to all employees was just the start.