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The main goal of choosing to take ownership of the issue to begin with was ensuring everybody could get back to work and resume pre-crisis levels of productivity and pride in their jobs. Don’t allow an issue to define you, or the organization. Everybody has lots to do – especially you. While you have to learn from your mistakes, avoid comparing every situation to the crises of yesterday. Stop yourself from reminding everybody constantly of what has already transpired. The issue occurred. You took responsibility for it, held people accountable and, with everybody’s help, you fixed it. You pledged not to make the same mistake again. It’s in your rearview. Keep it there. And get back to the exciting work of creating enduring value for all your stakeholders.
The next time you’re in the midst of a crisis, don’t try to deflect, or underestimate people, or nitpick about whose fault it was. Choose to take responsibility as the leader. Own the problem, take a hard-nosed approach, hold people accountable, present a solution, get to work, and don’t make the same mistake twice. You’ll stave off disaster, fix problems faster, build trust, and get better results.
Via David Hain
