Claudia Moulin is a typical first-year English Literature student. Her institution has a virtual learning environment (VLE) that she uses daily to access course information and course materials. She finds it difficult to navigate, clunky and dated. She is also frustrated by the differences in how her lecturers use it - some use it a lot, others not at all.
During Fresher’s Week, her institution offered VLE training but Claudia did not attend. She assumed that because she can easily learn how to use other websites, platforms, and apps, she wouldn’t have any trouble using the VLE.
A month after classes begin, Claudia signs into the VLE to upload an assignment. It’s 11:52 and her assignment is due at 12:00. Unable to easily find the submission link, Claudia misses the deadline and has a 10% grade penalty.