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The 2020 list of EDUCAUSE’s Top 10 IT Issues provides evidence that the higher education IT community is increasingly focused on using technology to better understand students and rethink systems, culture and process to improve student success. This focus is especially critical when it comes to using student data to improve retention and completion rates.
To develop the capabilities and systems that can provide students with personalized, timely support, institutions need to understand how data technology, such as predictive analytics, can address the factors that lead to student success. They also must know how to use information from institutional data to introduce changes that promote sustainable, effective and efficient practices, while considering students’ experiences and needs as their starting point.
