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While maintaining a collaborative environment, IT leaders must take a leading role in helping to define the scope and requirements of major projects on their campuses—ensuring needs and wants are defined, understood and kept separate.
Recently a client came to me and asked for a new, very expensive laptop. They touted how light it was—only two and a half pounds! They talked up the fact that this laptop doubled as a tablet and would allow them to take really good notes during meetings. They then switched gears and started complaining about their current computer. It was an immovable desktop. It was old. It was slow.
