From www.slideshare.net - October 28, 2014 4:41 PM

UX (or User Experience) incorporating usability studies, ethnographic research, and service design, is now being actively embraced by librarians. This presentation details this definition and briefly traces the history of ethnography and its relevance to, and adoption by, libraries.

This presentation was given at the Business Librarians Association conference in Leicester in July 2014.