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As an FBI counterintelligence agent, I relied heavily upon emotional intelligence to be successful in identifying foreign spies and recruiting them to work for the U.S. government.
Emotional intelligence is your ability to 1) identify and manage your own emotions; 2) pick up on the emotions of others and manage them; and 3) in so doing, build trust and grow influence.
It is not necessarily a skill that people associate with FBI agents. Loud, boisterous, and pushy behavior may get attention, but it certainly does not get respect.
Meanwhile, a softer skill like emotional intelligence often goes unnoticed because it is not related to book smarts or a formula that includes aggressive behavior relying upon intimidation to be effective.
Via The Learning Factor
Emotional intelligence is your ability to 1) identify and manage your own emotions; 2) pick up on the emotions of others and manage them; and 3) in so doing, build trust and grow influence.