5 Brilliant Ways to Delight Customers, Build Loyalty, and Boost Conversions | information analyst | Scoop.it
Based on Forrester’s report, “consumers will be spending $414 billion online by 2018, a 57.4 percent increase from 2013. How can you get a piece of this pie? Well, customers expect value. They understand that businesses are fighting for their attention. Moreover, customers realize that poor service, no sales help, and an inadequate checkout process …