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Pandemic Changes What Patients Expect from Their Doctor

Pandemic Changes What Patients Expect from Their Doctor | healthcare technology | Scoop.it

A Recent Harris Poll Survey on behalf of NextGen Healthcare Confirms Patients Seek the Convenience of Self Service and Option to See Providers Virtually

 

The survey was conducted online and the results are based on the inputs gathered from 2,000 U.S. adults, including 1,733 who typically see a healthcare provider annually (“patients”).

 

The survey results generated insights into patient experiences and preferences related to online healthcare tools.

 

Telehealth is here to stay.

  • 84 % of U.S. patients who received telehealth services since March 2020 plan to continue using telehealth appointments in the future citing reasons such as
    • convenience (43 %)
    • or to avoid being around people who are ill (39 %).
  • More than half of U.S. patients (57 %) say they would be more likely to get follow-up medical care if telehealth appointments were an option.
  • 48 % patients indicate they would switch to a different healthcare provider if their current provider did not offer telehealth appointments.WOW!
  • 69 % patients have seen a healthcare provider via telehealth since the COVID-19 pandemic began,
    • 46 % -  primary care physician (PCP) 
    • 19 % - mental healthcare provider.
    • 15% - women’s health provider
    • 9% ophthalmologist
    • 7% orthopedist

 

Online access is a must.

58 percent patients would like to have more online access to their healthcare provider. Age plays a role in this: Patients from 18-54 are significantly more likely than patients 55 and older to say they would like to have more online access to their healthcare provider (68 percent vs. 43 percent). Topping the list of most important online services patients would look for if seeking a new provider are:

  • online appointment scheduling (49 percent)
  • ability to check-in or complete health forms/appointment paperwork online before an appointment (49 percent)
  • online prescription management (48 percent)
  • online medical records access (47 percent)

 

John Beck, chief solutions officer for NextGen Healthcare says in the release -  “These survey results confirmed that patients’ overall expectations for healthcare have shifted permanently. Integrated healthcare technology is good for the patient and good for the practice.”

 

 

read the original release at https://www.businesswire.com/news/home/20210520005327/en/National-Survey-Shows-Online-Access-and-Telehealth-are-Keys-to-Patient-Loyalty

 

 

kens's curator insight, September 10, 2022 6:55 PM
geor sperco's curator insight, March 9, 2023 5:10 AM
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Lauren Krimm's curator insight, May 9, 2023 1:09 PM
We as a society are using technology more and more. One area that we have been slow to do that in is healthcare. That is until the pandemic happened. Once that occurred, people realized that they can utilize technology to help with their healthcare. They don`t have to go into a doctor's office for a check-up or into a pharmacy to fill a prescription. Most things can be done online or over telehealth. This also allows healthcare to be more accessible to people who need it. 
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Incorporate patient-generated health data into the EMR

Incorporate patient-generated health data into the EMR | healthcare technology | Scoop.it

Though the industry has made outstanding progress in adopting EMRs, the practice of data acquisition from patients remains cloudy.


A recommendation from the HITSC Meaningful Use Workgroup would require practices with electronic health records (EHRs) to allow 10 percent of patients to report PGHD electronically.


If approved in meaningful use stage 3, the final stage of HealthIT.gov’s EHR incentive program, it could push hospitals to incorporate patient-generated data.


This requirement may seem like a relatively simple intervention, but the ramifications are quite significant. If clinical decision-making is made on the basis of data supplied by patients and documented in the EMR, how can clinicians be sure that such data is complete, correct and valid? And will clinicians like me learn to rely on it, or will we disregard it due to concerns about its validity or barriers to integrating it into care flow?


Furthermore, if a patient is in control of her health data entry, who is ultimately responsible for its completeness and accuracy — the patient or the clinician?


Incorporating biometric data into the EMR, an exciting prospect, is even more complex. Though clinicians are quite familiar with data entry from FDA-approved medical devices such as blood glucose meters, pacemakers and pulmonary function units, data from a myriad of consumer-driven health devices (Fitbit and others) will soon seek to flex their way into EMRs.


Patients clearly value these data; a recent Pew Research report noted that 60 percent of adults claim to track their exercise routine, weight or diet, meaning providers have some catch-up to do in order to meet patients halfway. Some health systems, such as Partners HealthCare, have already been experimenting with the incorporation of PGHD from remote devices into the EMR, and other institutions should follow.


Consumer health data devices are moving ahead at a staggering pace, and while the health care system can’t quite keep up, strategic planning should be happening now.


Despite the challenges, incorporating PGHD is a necessary evolutionary step for health care. Intelligently designed, well-executed systems that fully incorporate and display PGHD in a meaningful way will improve shared decision-making and enable patients as active care partners. Keen clinicians and patients will stay closely tuned to the numerous transformations to come.

Laurie Bolick Wolf's curator insight, June 17, 2015 2:31 PM

A review of the use of patient generated health data and its implications on healthcare in the future.  Having patient's enter their health history into the EMR prior to arrival is a time saving step that may allow the provider to spend more time with the patient for diagnosis and education.  However, this means that an accurate review of what the patient has entered must also be done.  If the provider is not entering the information his/herself, there is too much opportunity for something to be missed or entered incorrectly.  In regards to the potential for future collaboration between patient worn devices and EMR, I am not sure how helpful this is.  While it is nice for the provider to see that you have been getting exercise, it really does not make any change in the plan of care. 

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The Road toward Fully Transparent Medical Records

The Road toward Fully Transparent Medical Records | healthcare technology | Scoop.it

As patients become familiar with medical records and clinical notes, they consider new opportunities and risks. Some say they have become more careful about what information they share with clinicians, and some ask for more control over access to their information.


Providers are experimenting with strategies that help patients protect their privacy with regard to mental health, sexual function, suspected abuse, or other sensitive topics. And though family caregivers may find that reading notes improves their understanding of care plans and reduces stress, it's a complex task to establish separate proxy access based on patients' preferences about who gets to see what.

As transparent practice evolves, it's impossible to predict how much patients may stray from long-standing conventions. Portals afford patients secure access to their information, and doctor–patient confidentiality remains undisturbed.


But patients' attitudes toward privacy may change as online access allows them to share documents, including notes. A third of patients in the OpenNotes study expressed concern about privacy, but more than one in five shared a note with others who could clarify meanings, offer clinical insights or second opinions, or — for those participating in the patient's care — improve their own knowledge. Indeed, some patients may choose to post their providers' progress notes on Facebook, Twitter, medical forums, and other social media, potentially exposing clinicians to public scrutiny and crowd-fueled praise or criticism.

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