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It’s inevitable that customer service experiences will sometimes fail. No organization is immune from bad customer service happening at point in time. Fact of the matter is that customer service is an intensely human experience subject to humanity’s faults and shortcomings.
Via Eric_Determined / Eric Silverstein
"Although speed is critical to #customer #experience, it’s often #communication, or the lack of it, that really drives customers away."
Whether it's customer facing, or with your employees, communication is key to success, do you agree?
It's about understanding your customer expectations at every #touchpoint of their #journey. Make sure you deliver the right information, level of access and interaction. The easier you make it for your customers, the more positive #engagement you will receive.
A great customer experience is dependent on understanding the customer needs and responding quickly to solve problems. Every organization has some bad customer experiences -take care of them and customers will forgive you and stay around.
Online reviews are one of the "Four Pillars" of digital presence.