Ecom Revolution
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This holiday selling season (2014) will happen as close to real time as any thanks to the social / mobile web. Listening and curating are going to be important, but so is tapping the nostalgia and spirit of the season in creative and collaborative ways.

Martin (Marty) Smith:

Not to late to make these changes to your ecommerce website before the holidays. Rock On and have a great holiday selling season.

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Marty Note
My Curatti.com post this week is 8 Tips on Visual Marketing from Vogue.. Visual marketing is dominating in 2014. I'm searching for the top 10 visual marketing websites and know GoRuck is going to be one of them.

Ecommerce is difficult. Too much visual and not enough conversion and you can't afford your hosting fees. Too much visual and not enough storytelling and you can't afford your credit card gateway.

GoRuck strikes an amazing balance. Their Pinterest-like grid tells an amazing story. Check out GoRuck and share your favorite visual marketing websites. 

Single BONE to Pick
GoRuck follows a tiny number of their followers. This is a favorite pet peeve of mine. Hey GoRuck if you are reading this Social Media is about being SOCIAL and we can't communicate on Twitter if you don't follow us. GoRuck is sending the WRONG anti-social signal, or a signal dissonant from their "we are all in this together" look and feel. Don't make their mistake, follow worthy people that follow you. If your following is below 50% I would LOVE to hear why.  

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Checkout abandonment continues to be a major topic in ecommerce, and one which retailers have plenty of options to deal with. (Checkout abandonment rates in Q2 2013 averaged 75.5% across all industry verticals.
Martin (Marty) Smith:

YES Enclose That Checkout
As a Director of Ecommerce I came to think of checkout as similar to a plane landing. When a plane is landing its wheels are down, flaps set and they are coming in UNLESS there is a distraction or a danger. 

Checking out should be like landing a plane - clear, well mapped and without distractions or dangers. Enclosing the checkout reduces distractions. 

You worked so hard to get your customers into a checkout process you should ENCLOSE the process by reducing or eliminating upsale, navigation and other distractions and this post shows you how.  

 

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7 Tips On Curating HERO Images and Why This Porsche Picture ROCKS

Martin (Marty) Smith

North Carolina Museum Of Art and Art of Internet Marketing
Kudos to whoever is managing the digital marketing team at the North Carolina Museum of Art (NCMA). I got a nice tweeted thank you for my Wall Street, Texans and a Thief story about the Porsche By Design exhibit (http://sco.lt/6mfIMD ).

I visited Porsche By Design yesterday as I attempt to wander my way through the CrowdFunde business plan, but that is another story. NCMA's web team included a Win A Porsche raffle (so a viral contest) and some of the most amazing pictures of cars I've ever seen. KUDOS!

The didn't include the picture above, but I wanted to take a moment and share Internet marketing image tips learned during my 7 year Director of Ecommerce tenure. The picture above makes a great HERO (largest images on webpage are called 'heroes") because:

* High contrast (white car with red car in immediate background). 
* Action since the photographer is focusing and people are milling.
* People milling create interest. Note how none of the "milling people" are looking AT the camera so they don't distract since we would follow their eye sight lines if they were looking at the camera). 
* The milling crowd moves out and then back into the white car because of the way the RED CAR is pointed (brilliant again). 
* The car becomes a huge POINTER, so putting a CTA (Call-To-Action) under it would get lots of clicks. 
* The photographer becomes a pointer too since many would click anything immediately below him.  

* Gaze follows the photographer’s camera and the sight lines of people in the picture (note the guy LOOKING at the photographer who is focusing on the car = BRILLIANT).  

This photograph is GEINUS since it creates excitement, provides amazing pointers that would direct visitor eyes to Calls-To-Action and its basic color, high contrast would work well within any web design. 

My question is are you thinking about your hero images this deeply? If not you are NUTS since serendipity is not a scalable Internet marketing strategy (lol). Quick tips for Heroes:

* Remember to look for pointers that will direct your visitors’ gaze. 
* We look at PEOPLE more than things. 
* We also look WHERE people are looking. 
* We really LOOK at babies, but same rules apply (we look where they look). 
* The direct gaze at the camera is welcoming and creates engagement.

* Two people talking heads turned away is a disaster (excludes visitors). 
* Don't over use the direct gaze idea. 
* Crowds can work, as they do here, but be aware that visitors will follow their sight lines too. 
* When people's sight lines aren't available we look for and find other directional clues. 

This last bullet is the real RUB of using images on your website. THINK about how any image moves visitors to the next step. Images (and video) can help or hurt your website's goals. Follow these simple tips and images will HELP move visitors to subscribers, contributors, advocates and buyers.  


 

 

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Martin (Marty) Smith's comment, December 18, 2013 3:26 PM
Thanks for ReScoop and kind words on my first Infographic John. You rock! Thought of you when I was looking at these cars. Have a great holidays. Marty

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Martin (Marty) Smith

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