I just received an email from a woman who had a bad experience with a photographer in Myrtle Beach, SC and left him a 2 star review. He is now threatening… - Martin W. Smith - Google+
Martin (Marty) Smith:
Phil Buckley shared a post about how NOT to react to negative reviews. Reminded me of writing 5 Safety Tips for Social Media for @Kelly Hungerford and the Paper.li blog:
http://community.paper.li/2012/08/06/5-social-media-marketing-safety-tips-part-1/
Got good to me so Kelly was nice enough to let me split an impossibly long post into two parts:
http://community.paper.li/2012/08/09/5-social-media-marketing-safety-tips-part-2/
The post is linked to G+ where we are having an interesting conversation about how negative online is really positive.
Kelly Hungerford's comment,
July 24, 2014 2:37 PM
That was and still is one of our best performing posts Marty. Your analogies and tips are as relevant today as they were back in 2012.
Kelly Hungerford's comment,
July 24, 2014 2:39 PM
That went too quickly! I wanted to continue by saying that indeed negative can be positive. There are numerous opportunities to be seized when the going gets tough and we should welcome those as much as the positive. Thanks Marty!
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