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Digital Delights
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Level 1: Were learners satisfied with what they learned? Customer satisfaction matters.
Level 2: Did participants learn what the course was about? Did they pass the test at the end?
Level 3: Did behavior change? Are participants using the new technique or skill that was taught in your course?
Level 4: Did some element of performance improve? Did sales go up? Did the number of HR complaints fall?
Level 5: Was there a positive return on the investment made in the training? Was there a financial benefit that outweighed the cost of the training?