Devops for Growth
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Devops for Growth
For Product Owners/Product Managers and Scrum Teams: Growth Hacking, Devops, Agile, Lean for IT, Lean Startup, customer centric, software quality...
Curated by Mickael Ruau
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Blue Ocean - MOOC Modules Entrepreneurship

The creators of blue ocean use value innovation to make competition irrelevant by creating a leap in value for buyers and their company which opens up new and uncontested market space.

  • Value without innovation – focuses on value creation on incremental scale. Improves value but insufficient to stand out in market place.
  • Innovation without value – technology driven , market pioneering or futuristic which are sometimes beyond what buyers are ready to accept and pay for.
  • Value innovation – requires companies to orient the whole system toward achieving leap in value for both buyers and themselves where innovation is aligned with utility, price and cost positions.
Mickael Ruau's insight:

Blue Ocean Tools you can use (red = most useful):

Value Innovation

Six Paths

Strategy Canvas

4 Actions Framework

Sequence
of BOS

Tipping Point Leadership

ERRC Grid

PMS Map

BEC/BUM

3 Tiers of Noncustomers

4 Hurdles to Execution

Fair Process

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My Product Discovery Framework In 3 Steps | by Sebastian Lee | Dec, 2021

My Product Discovery Framework In 3 Steps | by Sebastian Lee | Dec, 2021 | Devops for Growth | Scoop.it
Overview of steps

Complete the value proposition canvas
Build the simplest possible version of MVP
Test the MVP with real users
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Crossing the customer chasm with the ‘scenario canvas’

Crossing the customer chasm with the ‘scenario canvas’ | Devops for Growth | Scoop.it
Crossing the chasm decides if product innovation will be successful, or has to leave the market. Innovators have to build first reference customers in the mainstream market to prove their business model and a compelling offering.
Mickael Ruau's insight:

 

Focus on identifying your target audience, communicating an authentic message that they want and need and project yourself as an “expert” within your niche”

Kim Garst, Marketing Thought Leader

As she states in her quote, the fundamental principle to winning first reference customers in the mainstream market is to target a specific niche segment as your point of attack and focus all your resources on achieving the dominant leadership position in that segment.

Starting with a niche market ensures focusing on a very specific customer problem and probably little to no competition. The mistake most product managers make is to focus on a broad market segment because they fear a niche market will not be profitable enough. This thinking is misleading as the mere focus should be on getting a foot in the mainstream market. Find your niche and use those customers as a reference to attack adjacent segments. In order to do so successfully, each product manager needs to understand the ‘Technology Adoption Life Cycle’ model.

This is a sociological model that describes the adoption or acceptance of a new product or innovation, according to the demographic and psychological characteristics of defined adopter groups. The process of adoption over time is typically illustrated as a classical normal distribution (see figure 1).

We can see that innovations face a chasm between the early and the mainstream market. Crossing the chasm decides if the innovation will be successful, or has to leave the market. Innovators have to build first reference customers in the mainstream market to prove that they have a promising business model.

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How Do I Find My Early Adopters? —

How Do I Find My Early Adopters? — | Devops for Growth | Scoop.it
An introduction to push vs pull based customer acquisition.
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How to Design Your Customer Validation to Maximize Product/Market Fit | Sachin Rekhi

How to Design Your Customer Validation to Maximize Product/Market Fit | Sachin Rekhi | Devops for Growth | Scoop.it

In my previous post I detailed how I typically go about documenting the initial set of product/market fit hypotheses for an early stage startup and each of the key elements that are important to capture as part of it. Once you've done that, then the far more interesting work begins: validating whether there is in fact truth to each of your most uncertain hypotheses and iterating upon them to eventually find product/market fit.

When it comes to customer validation, the most important piece of advice I can give you is exactly what Steve Blank has been prescribing all along: to get out of the building and talk to potential customers and eventually actual customers leveraging your MVP or later product iterations.

Mickael Ruau's insight:


I've found though that sometimes folks are in fact spending time with their customers listening to their feedback, but not gleaning as actionable customer insights as they could be to help them appropriately validate their hypotheses and efficiently find product/market fit. Given this, I wanted to share a more defined approach that I've leveraged as a customer validation process that maximizes for gleaning true signals and actionable insights at the earliest stages of your product.

Customer Validation Process
I typically try to recruit 20+ potential customers that fit the target audience criteria that has been identified as part of the key hypotheses. I then conduct 1:1 interviews with the customer and the validation team typically for 45-60 minutes. I find it ideal to have a facilitator, a separate note taker, as well as a recording of the session if possible. This ensures the facilitator can keep the conversation going in the right direction while a separate note taker can capture the entire discussion. The recording allows others on the team to later hear directly from the customer as opposed to just getting the summarized conclusions. I've certainly conducted interviews entirely myself as well, so a note taker or recording is not required. I find it best to take copious notes of most of the dialog and summarize the findings later. This is important because patterns will emerge between interviews which will turn into the true summary conclusions which you might not be able to get to if you only jotted down a few high level notes each interview. It's best to conduct these 1:1 as opposed to large group sessions because you want to avoid "group think" which reduces the amount of unique customer signals that you are capturing.

I always prepare an interview guide or presentation that you can run every customer through. It ensures you don't forget to hit on all the key questions you were hoping to cover during the interview and also ensures consistency in the way that you ask questions between the interviews. This is helpful so that you are getting answers that are comparable between interviews which facilitates deriving more cross-customer insights.

What follows are each of the sections I cover as part of the interview guide to ensure I get the right kind of feedback on each of the key product/market fit hypotheses.

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Lean Market Validation: 10 Ways to Test Your Startup Idea

Lean Market Validation: 10 Ways to Test Your Startup Idea | Devops for Growth | Scoop.it
Jim Semick shares advice on lean market validation. Quickly validate and bring your product to market with excited buyers from day 1.
Mickael Ruau's insight:

Download the Anatomy of a Product Launch ➜

Download the Product-Market Fit Book ➜

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How To Fill In A Value Proposition Canvas —

How To Fill In A Value Proposition Canvas — | Devops for Growth | Scoop.it
( If you’re crafting Value Propositions, you’ll love my free  Value Propositions eBook , full of tips for designing and testing compelling Value Propositions that will delight your customers.) The Value Proposition Canvas is a great tool for understanding how customers make decisions,
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The Difference Between Customer Profiles & Buyer Personas

The Difference Between Customer Profiles & Buyer Personas | Devops for Growth | Scoop.it

A common way to compile information on your customers is through a buyer persona. But a buyer persona might not be the right tool for truly getting into your customer’s shoes, especially wh

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How Customers Adopt Products

How Customers Adopt Products | Devops for Growth | Scoop.it

This is a tool called the Forces Diagram that helps you understand why customers may switch or may not switch to a new value proposition or solution. We found the concept and tool to be ver

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10 Essential Links For Testing Your Value Proposition & Business Models

10 Essential Links For Testing Your Value Proposition & Business Models | Devops for Growth | Scoop.it

Business experiments and tests are important procedures for validating, invalidating, and producing evidence for your value proposition or business model hypotheses. But what makes a good b

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Starting With The Customer

Starting With The Customer | Devops for Growth | Scoop.it
When we work with teams in large organisations we often help them prototype many different product and services using available assets early in their innovation process. In this case, we start our innovation process with the square - the value map - and we ask them “what new value proposition could you design based on this key resource?” This piece of technology? Or this capability? Or this patent? And they describe how those available assets could contribute to a potential value proposition using the value map.
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How To Capture Customer Jobs, Pains, & Gains That Aren’t Subjective

How To Capture Customer Jobs, Pains, & Gains That Aren’t Subjective | Devops for Growth | Scoop.it

In this post, we explain how to eliminate the subjective or biased aspects of your value proposition design through customer interviews and experiments. These two activities will help you g

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Value Proposition Canvas en Français

Value Proposition Canvas en Français | Devops for Growth | Scoop.it
Le Value Proposition Canvas ou Canevas de la Proposition de Valeur est un outil utilisé en complément du Business Model Canvas.
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Value Proposition Canvas - MOOC Modules Entrepreneurship

Value Proposition Canvas - MOOC Modules Entrepreneurship | Devops for Growth | Scoop.it

The Business Model Canvas is brilliant. It has been used for several years now and it's benefits are evident. Meanwhile some of it's drawbacks are evident as well. In my opinion the major drawbacks lie in the field of customer value and market, competition and alternatives. In this module, we will focus on the relation between value proposition and customer segments in the Business Model Canvas. I have based this module on the work of: Alexander Osterwalder and the team of Business Model Generation, Derek Abell end Peter J. Thomson (credit to them!)

Mickael Ruau's insight:
 
Figure 1: evolution of the value proposition
Step 1:
Business Model Canvas Step 2:
Abell Step 3:
Osterwalder Step 4:
Thomson Step 5:
De Witte
Value Proposition
(business perspective)
Technology
(benefits & features)
Products & Services
Gains
Pains
Features
Benefits
Experience
Product Features
Customer Benefits
User Experience
Value to Customer
Costs to Customer
Customer Segments
(customer perspective)
Customer Groups &
Function
(needs and wants)
Jobs to be done
Gain creators
Pain relievers
Needs
Wants
Fears
Substitutes
Customer Desires
(needs and wants)
Customer Anxieties
(fears, worries and sorrow)
Jobs to be done
Competitors and
Alternatives
(substututes)
Urgency
Will to sacrifice
Availability of means
 
 
 
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Achieve Product-Market Fit with our Brand-New Value Proposition Canvas

Achieve Product-Market Fit with our Brand-New Value Proposition Canvas | Devops for Growth | Scoop.it
Learn how the Value Proposition Designer Canvas can help a business map, analyze, test, and pivot their company’s value proposition.
Mickael Ruau's insight:

 

Competing for Customers

Most Value Propositions compete with others for the same Customer Segment. I like thinking of this as an "open slot" that will be filled by the company with the best fit. The visualization for this was an idea by Alan Smith, one of my co-founders, and the designer of Business Model Generation 

If you sketch out competing value propositions, you can easily compare them by mapping out the same variables (e.g. price, performance, risk, service quality, etc.) on a so-called strategy canvas

 

 

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Business Model Canvas Vs. Value Proposition Canvas

Business Model Canvas Vs. Value Proposition Canvas | Devops for Growth | Scoop.it
Both are strategic frameworks to build companies with a long-term competitive advantage. The business model canvas is comprised of nine building blocks explaining what makes up a company’s success. The value proposition canvas is an extension of the business model canvas. It is primarily focused on developing a strong value proposition, which is among the … Continue reading Business Model Canvas Vs. Value Proposition Canvas
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What Is The Customer Value Chain And Why It Matters

What Is The Customer Value Chain And Why It Matters | Devops for Growth | Scoop.it

In the book Unlocking The Customer Value Chain, professor Thales Teixeira explains it as a framework of all the steps or activities that customers have to go through to acquire products and services. The customer value chain then helps to map the journey of our customers from their viewpoint.

Mickael Ruau's insight:

From vertical integration to unbundling

Unbundling is a business process where a series of products or blocks inside a value chain are broken down to provide better value by removing the parts of the value chain that are less valuable to consumers and keep those that in a period in time consumers value the most.

A classic way for companies to build a lasting advantage in the previous era was the optimization of the supply chain and the integration of each step of it to produce products at a lower cost.

Until new players, primarily born in the web era (like Amazon) learned to break the value chain of dominating companies to build a whole new business model.

Key takeaways

Some key elements to take into account are:

  • business model is about delivering value and capturing a portion of that value in the form of revenues and profits and figuring out who this value‘s captured from is very important.
  • The customer value chain is a conceptual idea that explains in a framework all of these steps or activities that customers have to go through in order to acquire products and services.
  • The web-shaped the business world with three waves: unbundling (breaking the product), disintermediation (breaking the supply chain), and decoupling (breaking the customers’ value chain).
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When Customers Make You Smarter

When Customers Make You Smarter | Devops for Growth | Scoop.it
We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. Here's what happened when an extraordinary Digital Health team gained several critical insights about their business model. The first was reducing what they thought was a five-sided market to a simpler two-sided one. But the big…
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What Is Product-Market Fit? Product-Market Fit In A Nutshell

What Is Product-Market Fit? Product-Market Fit In A Nutshell | Devops for Growth | Scoop.it
Marc Andreessen defined Product/market fit as "being in a good market with a product that can satisfy that market." According to Andreessen, that is a moment when a product or service has its place in the market, thus enabling traction for the company offering that product or service.
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Creating Compelling Value Propositions —

Creating Compelling Value Propositions — | Devops for Growth | Scoop.it
At the heart of every strong business model is a compelling Value Proposition. These are the powerful forces that drive our customers’ behaviour, and they probably aren’t obvious at first. If we can understand what our customers are really looking for, we can design new offers that will delight them
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The High Value Customer Jobs You Need to Focus On

The High Value Customer Jobs You Need to Focus On | Devops for Growth | Scoop.it
Great value proposition creators focus on only a few jobs, pains, and gains, but they do that extremely well. Do you know which high value customer jobs you should focus on?
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Mastering Value Propositions

Mastering Value Propositions | Devops for Growth | Scoop.it
Alex Osterwalder explains how the Value Proposition Canvas is transforming the way companies create value for customers.
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When New Solutions Create Customer Pains

When New Solutions Create Customer Pains | Devops for Growth | Scoop.it

New solutions can create unexpected pains for customers. Remember: you need to make sure your solution’s value overshadows that pain.

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How to Design a Strong Experiment That Connects to Your Value Proposition Canvas

How to Design a Strong Experiment That Connects to Your Value Proposition Canvas | Devops for Growth | Scoop.it
“When I have a business idea, I want to be able to rapidly test it, So that I don’t build something nobody wants.”
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