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A Certified Agile Process Owner (CAPO)SM adapts agile and Scrum values and practices to ITSM processes and process design and improvement activities. Much like a Scrum Product Owner, a Certified Agile Process Owner manages stakeholder requirements and strives to translate those requirements into process activities and features that deliver value. 
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Ticketing, project management, time tracking, kb, wiki and much more.
Mickael Ruau's insight:
FeaturesFull featured ticketing systemProject management.Inventory management.Contract, SLA, and contacts management, integrated with the ticketing system.WEB Based, AJAX featured.Email notify and reception for ticketing response.Integrated SLA warning notices by Mail.Multi profile, multi user, multi company system.File releases/Download system.Todo, agenda, integrated with project management.Time tracking system, integrated with the project management and the ticketing system.
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OTRS::ITSM is a scalable, high-performance, enterprise-grade IT Service Management (ITSM) software that couples the best practices of the IT Infrastructure Library (ITIL v3) with the proven power of OTRS. The OTRS IT Service Management software is a powerful set of tools for managing complex IT administration processes, reducing business risk and ensuring high service quality.
Mickael Ruau's insight:
Incident ManagementITIL compliant roles and group-based structure of specific groups for example 1st -, 2nd – or 3rd Level SupportManagement of ITIL V3 compliant categorization and prioritizationProblem ManagementRequest Fulfilment
OTRS::ITSM supports ITIL-compatible request fulfilment processes, allowing service agents to quickly answer service requests. They can retrieve information on service availability and execute pre-approved and low-risk standard changes. WYSIWYG editorChange ManagementThe OTRS IT Service Management software offers a full-fledged, ITIL-compatible system for enterprise-wide change management and execution. Graphical overview of changes and related work ordersService Asset & Configuration ManagementGet ITIL-compatible Configuration Management Database (CMDB) and Configuration Management System (CMS) to allow IT admins to define, modify and manage hardware, software and other essential IT components. Knowledge ManagementLeverage OTRS::ITSM Knowledge Management tools to record, search and maintain employee knowledge, reduce agent response times and improve service quality.
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Mickael Ruau's insight:
FeaturesCMDBITILIT DocumentationInventoryAsset ManagementInfrastructure PlanningTicket SystemCable ManagementPatch ManagementIP Address ManagementVirtual systemsClusterStorage Area Networks
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Mickael Ruau's insight:
IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT
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The open source ITIL software listed here are common software used by organizations as key enablers to their ITIL processes. There are five main disciplines within ITIL which has open source ITIL software to support the discipline’s processes
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http://www.itsmprofessor.net/2015/10/the-agile-process-owner.html