"A new artificially intelligent computer system called 'Amelia' – that can read and understand text, follow processes, solve problems and learn from experience – could replace humans in a wide range of low-level jobs ..."
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Creative teaching and learning
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New spaces for teaching, learning and supervision
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Leona Ungerer
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From the article: "Amelia has already been trialled within a number of Fortune 1000 companies, in areas such as manning technology help desks, procurement processing, financial trading operations support and providing expert advice for field engineers.
In each of these environments, she has learnt not only from reading existing manuals and situational context but also by observing and working with her human colleagues and discerning for herself a map of the business processes being followed."