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Scoop.it!
From
hbr
Research shows emphasizing novelty can backfire. 
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Scoop.it!
To thrive in business, a business owner needs to have a great antennae, and the ability to look at their business through the eyes of others.
Unfortunately, as time goes by and a measure of success is achieved, many business owner's antennae signals start to fade and they no longer look at their business through fresh eyes.
This excellent article, identifies seven things that your customers will most likely not tell you, and it suggests ways in which a business can obtain the information they need from their customers to help improve their performance. Via Daniel Watson, David Hain
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Scoop.it!
A great user experience can change the world. Read who's doing it well and why it's so important for all companies to adopt.
Scoop.it!
Customer journey mapping an assortment of case study's and templates. How to start with customer journey mapping. Via Michael Sabah, Marc-Andre Berclaz
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