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The little girl was horrified when she realized the implications of what just happened.
She had just lost her tooth by the pool on vacation.
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Scooped by Ricard Lloria |
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This post, written by biz story colleague David Lee, shares exactly how the Ritz Carlton creates amazing customer experiences that generate word of mouth stories for them.
Lee shares the story of a family and the extra mile the Ritz Carlton staff took to make a little girl's day.
It's a great story. When I asked David how the staff became aware of the little girl's situation, he said a staff member overheard how worried the girl was about the Tooth Fairy finding her.
What does this mean? It means that Ritz Carlton staff are constantly on the lookout for situations where they can create a WOW! experience that customers will keep telling stories about.
You can do this too. Thanks for the example David!
This review was written by Karen Dietz for her curated content on business storytelling at www.scoop.it/t/just-story-it. Follow her on Twitter @kdietz