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Business Improvement and Social media

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Business Improvement and Social media

Curated by Ricard Lloria

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How to Say “Sorry” in Customer Experience Failures

From www.linkedin.com - April 24, 2016 5:10 AM

Saying “sorry” is not admitting defeat. It’s admitting you’re human. Customers like that. Beloved companies regularly practice this important peace process. It makes them grow.

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