Before you think that your brand isn't in an industry that needs to be concerned with bad customer experience, think again. A bad customer experience is costly
Via Robert Caruso
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Robert Caruso's curator insight,
February 21, 2017 10:23 AM
Let’s face it, it’s becoming increasingly difficult to get a new customer into your store or on your website. With the continual changes to digital marketing, user habits and increased consumer expectations, brands certainly have their hands full. But when you add a bad customer experience to these already surmounting obstacles, your business could be shooting itself in the foot.
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Eric_Determined / Eric Silverstein's curator insight,
September 2, 2014 3:11 PM
Terence shares valuable graphics, and reminds us all that it takes the entire organization to truly deliver across the #customer end-to-end journey. |
Eric_Determined / Eric Silverstein's curator insight,
April 19, 2016 3:06 PM
Is there anything AI can't do?
Ben @Econsultancy shares 15 key examples of AI in Marketing:
1. Recommendations/content curation 2. Search engines3. Preventing fraud and data breaches4. Social semantics5. Website design6. Product pricing7. Predictive customer service8. Ad targeting9. Speech recognition10. Language recognition11. Customer Segmentation12. Sales forecasting13. Image recognition 14. Content generation15. Bots, PAs and messengers |