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Do you feel like your boss listens to you?
When I give talks to executive education students, I often pose that simple question to the group. Usually, only about one-third of them raise a hand — a grim reminder of how listening is becoming a lost art. We are communicating more over phones and computers, and in the age of social media, the default impulse is becoming “Look at me!” rather than “Tell me about you.” Many conversations seem like serial monologues, with one person talking while the others simply wait for their turn to say what they want to say.
