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In the last ten years, more organizations have begun to follow the 70:20:10 model, where workplace learning—either on-the-job troubleshooting or assistance from colleagues—is acknowledged as being a larger driver of learning than traditional instructor-led training. Charles Jennings, founder of the 70:20:10 Forum, pioneered the implementation of the model as part of a learning organization while he was the chief learning officer at Reuters in the early 2000s.
Charles shares his experiences in implementing 70:20:10 as CLO of Reuters. He talks about training and learning vs. performance. He also talks about measuring social and workplace (informal) learning and the expanded role and skills required of the learning function.