Your new post is loading...
The 5 Moments of Need focuses on peoples needs as they work, in a Performance First approach. Learn how to design 5 Moments of Need solutions here.
|
Scooped by Andrew Gerkens |
Scoop.it!
No comment yet.
Sign up to comment
Performance Support is a key element of the '70' in 70:20:10. The '5 moments of need' model has had a huge impact on my work over the years, helping me develop a performance mindset and to create holistic/practical performance, rather than training solutions.
Bob and Conrad's book, 'Innovative Performance Support', has been a valuable resource over the last ten years. Follow the link to explore the academy and to download a free 100+ page eBook, that explores the 5moments and workflow learning.
Performance Support is learning in the moment of apply. People don't tend to think of it as learning though, as they are simply looking for help to perform a task. The 5 moments of need respond to the very real challenges people face in these situations:
1. Apply - When you need to apply or remember something you previously learned
2. Solve - When something goes wrong, and you need to solve a problem
3. Change - When something changes, and you need to unlearn and relearn
4. New - New knowledge/skills, when you learn something for the first time
5. More - When you want to broaden or specialize and need to learn more