70:20:10

Charles Jennings discusses how 70:20:10 and a focus on workplace learning can best support people to perform and develop in times of increasing change and complexity.

The piece on leadership development (min 48.13) is interesting as is the section on Adding Learning to Work, Embedding Learning within Workflows and Extracting Learning from Work (min 50.30) - Adding, Embedding, Extracting & Sharing provide great insights into what 70:20 solutions look like and the scope of the opportunity to make workplace learning intentional. 

The section on Embedding is especially interesting, as it focuses on the role of Performance Support - solutions that help workers to learn in the moment of apply (i.e. access just-in-time HELP when performing a task or responding to a challenge). Performance Support solutions include checklists, aide memoirs, help guides, help desks, online help, Yammer, SMEs, amongst many, many others and have huge potential to impact performance. 

This article has more information on the power of performance support tools and resources and some fantastic examples. It is a long read, but well and truly worth it. It talks a lot about how checklists/aide memoirs support people to work through complexity:

http://www.newyorker.com/magazine/2007/12/10/the-checklist

This article includes research demonstrating that a focus on performance support can reduce formal training time by up to 50%, whilst increasing speed to competence and quality outcomes (see the second link). The message is simple. We don't have to try and give people all the answers they need a solid foundation and to know where to go to find help and explore further (i.e. find the answers if/when they need it):

http://www.learningsolutionsmag.com/articles/1141/show-me-the-roi