70:20:10

Citibank video explaining their approach to 70:20:10 using the 3E.

I like the video, but I've found myself consciously talking less about learning (and learners) and more about working. Learning often sounds like something extra and something the L&D function is pushing. We need to make the hard connections and link more clearly to performance and the workplace.

I was imagining how this (type of) video would come across if the term learning was not mentioned at all and instead, was replaced with statements like:

'How do we help you perform and develop?'

'How do we support you to get better at what you do every day?'

'How do we enable you to solve problems and respond to challenges you face in your role?'

'How do we build and share knowledge at the speed of business?'

'How do we empower people to perform and develop and respond to the increasing impact of change and complexity?'

It is only a slightly different pitch, but for me, it reinforces the idea that learning is working and not something separate or 'nice' - it also speaks to the needs of the individual worker and more directly to performance outcomes and impact.