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We continue to bask in the glory of the information technology revolution, now a three-decade-long event, which has reshaping the jobs of professionals and corporate staffs across the globe. However, it seems most workers have actually been left out of the equation -- the so-called firstline workforce, consisting of field technicians, healthcare providers, retail clerks, drivers, and so on.
They're called "firstline" for a reason -- they're the people with whom your customers are most likely to have first and only contact. If they can't deliver the goods or services because they are missing out on technology, then your company is seen as unable to deliver, simple as that.
With the rise of the Internet of Things and associated artificial intelligence, it's more important than ever that firstline workers receive the training, support and technology tools they need to deliver on meeting their customers' needs. Manufacturers, in particular, are seeing a dramatic shift in their business models, with more revenue coming from aftermarket service and support, especially as they develop the ability to monitor products and run analytics for predictive maintenance.
More than 80 percent of executives in a recent survey from Forbes Insights and Microsoft agree that empowering firstline workers with the tools and platforms they need has a direct impact on customer satisfaction, growth and worker job satisfaction,. In this survey, which I helped design and analyze, we found that this important component of the workforce continues to be overlooked.
Learn more / En savoir plus / Mehr erfahren:
http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=IoT
http://www.scoop.it/t/securite-pc-et-internet/?&tag=iot
https://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=blockchain
We continue to bask in the glory of the information technology revolution, now a three-decade-long event, which has reshaping the jobs of professionals and corporate staffs across the globe. However, it seems most workers have actually been left out of the equation -- the so-called firstline workforce, consisting of field technicians, healthcare providers, retail clerks, drivers, and so on.
They're called "firstline" for a reason -- they're the people with whom your customers are most likely to have first and only contact. If they can't deliver the goods or services because they are missing out on technology, then your company is seen as unable to deliver, simple as that.
With the rise of the Internet of Things and associated artificial intelligence, it's more important than ever that firstline workers receive the training, support and technology tools they need to deliver on meeting their customers' needs. Manufacturers, in particular, are seeing a dramatic shift in their business models, with more revenue coming from aftermarket service and support, especially as they develop the ability to monitor products and run analytics for predictive maintenance.
More than 80 percent of executives in a recent survey from Forbes Insights and Microsoft agree that empowering firstline workers with the tools and platforms they need has a direct impact on customer satisfaction, growth and worker job satisfaction,. In this survey, which I helped design and analyze, we found that this important component of the workforce continues to be overlooked.
Learn more / En savoir plus / Mehr erfahren:
http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=IoT
http://www.scoop.it/t/securite-pc-et-internet/?&tag=iot
https://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=blockchain