How to Handle Difficult Conversations at Work | Leadership | eLeadership | eSkills | 21st Century Learning and Teaching | Scoop.it
From hbr.org - June 6, 2015 5:59 PM
Start by changing your mindset.


Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. How should you prepare for this kind of discussion? How do you find the right words in the moment? And, how can you manage the exchange so that it goes as smoothly as possible?


Learn more:


- http://www.scoop.it/t/21st-century-learning-and-teaching/?tag=Growth+Mindset


- http://www.scoop.it/t/21st-century-learning-and-teaching/?tag=Meetings