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These trends build upon the amazing developments of 2012. Databases proliferated, startups formed, visualization and data discovery became increasingly recognized as their own categories. Web-based an (Cool, huh?
LAST CALL for IT Excellence Award Nominations!
The business intelligence tools of yesterday were slow, expensive, difficult to use, and required long implementation times. Well…let's be honest – many of today's BI tools are still this way. I find it amazing what some ...
THE Definitive Guide to IT Service Metrics – ‘…the broadest range of measures of any ITSM metrics book I have seen …’ http://t.co/UZtvpDOC...
Security, BI 'critical' for Australian CIOs in 2013: TelsyteCIO MagazineSecurity, business intelligence (BI), big data and developing staff skills have been deemed critical by many Australian CIOs for the financial year 2012-13 according to analyst...
RT @stephenmann: The ABC Of ICT - The Top 10 People Success Factors For #ITSM by @gamingpaul has hit a healthy 5k local @Forrester reads http://t.co/7rVD2uAd...
Tremendous article from analyst Adam Holtby at #OVUM on #BMC's recent #ITSM unified launch.
By 2015, there will be 200 billion mobile internet connections, 1 in 8 people on the planet will own a tablet device and the volume of data organizations manage will have quadrupled.
SAP to Up the Ante in Mobile Analytics With Planning and Consolidation AppEquities.comNetwork access and telecommunication services provider TeliaSonera is using SAP BusinessObjects Mobile software to help executives, sales teams and...
In customer service you can go far. Really far. It's an easy way to climb the corporate ranks and settle into a high level customer service management.
Whitepaper discussing ten reasons why users don't use business intelligence solutions.
At SAManage we eagerly await the next round of explanations from BMC and will continue to move customers to our modern, multi-tenant SaaS product to the benefit of our customers. (RT @samanage: BMC Software Announced What About Its ITSM Portfolio?
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Now that you've implemented a new ITSM solution, what's the plan for the adoption campaign? Get some ideas to go beyond the email.
Exceed IT service levels with Nimsoft Unified Manager - an IT management solutions consisting of IT monitoring and service desk functionality. (ITSM Strategy: How Balanced Is Your Scorecard?
TechgoonduCommentary: Trust and data quality critical in self-service BITechgoonduTake Presto 3.5, JackBe's latest iteration of its BI tool that allows business users to easily create operational and metrics driven apps and dashboards using real...
HP may offer free analytics service with Autonomy technologyITworld.comNovember 21, 2012, 6:04 PM — While it continues to wrestle with an accounting scandal at its Autonomy business unit, Hewlett-Packard has revealed it may use some of the...
A Better Way to Fuel Analytical NeedsSmart Data CollectiveWe have reached a tipping point sometime in the last few years when analytics is being driven by business people rather than technologists. It has truly become business analytics.
Keywords: Data Management. One of the challenges in delivering successful data-centric projects (e.g. analytics, BI, or reporting) is realizing that the definition of project success differs from traditional IT application projects.
Sci-Tech TodayHP Rolls Out Cloud-Based Service DeskSci-Tech TodayHewlett-Packard just unveiled a Software-as-a-Service (SaaS) IT service management solution to help IT professionals drive productivity without sacrificing service.
BMC Software recently released a series of upgrades to its suite of IT service management products.
The sanest words about ITSM software you will ever read, from @stephenmann: http://t.co/RS3TzsIH #ITSM #custserv #custexp #cctr...
The online channel featuring videos, podcasts and news to inspire better IT service management practices.
Last week I wrote a blog post about the Service Desk, noting that some IT departments are turning to cloud solutions. You can read that post: 3 Reasons People Choose Cloud for ITSM. So, today's Throwback Thursday is all ...
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