Spain Telco OSS BSS systems
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News related with deployment of OSS / BSS systems in spanish telcos
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Telefónica taps TOA to transform its field management service

Telefónica taps TOA to transform its field management service | Spain Telco OSS BSS systems |

Telefónica has selected TOA Technologies’ field service management solution to manage its worldwide field technician workforce.

The Spain-based operator said the deal will “transform its mobile workforce operations and standardise its customers’ service experience”.

Enrique Blanco, Telefónica’s global CTO, commented: “Telefónica is committed to providing our global customers with the most innovative products and highest quality service. It was this commitment that guided our strategic decision to evaluate and transform our mobile workforce management strategy towards simpler and more efficient business processes and to select a new technology to support it.”

US-based TOA’s cloud-based solution uses time-based performance pattern recognition and predictive analytics to personalise the workday for each mobile employee.

“We made this selection not only because their technology is able to scale to our global needs and meet our goals for fast deployment, but also because our vision for a customer-focused field workforce aligns with TOA Technologies’ vision for the future of field service,” added Blanco.

Yuval Brisker, TOA’s co-founder and CEO, commented: “In a highly competitive world like the global telecommunications industry, having full, real-time visibility into the operations of the mobile workforce is critical to ensuring revenue, increasing cost savings and building lasting positive relationships with customers.”

The deal is “a central piece” of Telefónica’s global business transformation project, which is part of the remit of its Global Resources business unit.

The unit was set up at the end of 2011, at the same time as Telefónica Digital, and is charged with driving efficiencies from the operator’s global scale.

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Telefónica breaks cover as first Big Data telco

Telefónica breaks cover as first Big Data telco | Spain Telco OSS BSS systems |
Telefónica has provided a welcome boost to the industry by announcing the creation of a new global business unit aimed at deriving revenue from Big Data.

Telefónica Dynamic Insights will come under the auspices of Telefónica Digital and focus on providing analytical insights to companies and public sector organisations.

The organisation has launched with one product, Smart Steps, which will use what it promises is fully anonymised and aggregated mobile network data to help companies “to measure, compare and understand” what factors influence the number of people visiting a location at any time.

Specifically, Telefónica said the insights could help retailers tailor local offerings for existing stores, and determine the best locations and most appropriate formats for new stores.

The operator said a number of retailers are already helping with product development by providing user feedback.

In addition, Telefónica said market research firm Gfk, with whom it has signed a strategic partnership, would also help with product development – initially in Germany, the UK and Brazil.

The news is the first public announcement of a European operator actively engaging in a Big Data initiative that goes beyond in-house processes.

Analysys Mason’s Carlos Pinto told European Communications that the news could be a turning point for the industry.

“Other large operators have already looked into this but Telefónica is the first player to publicly reveal its intentions,” he said.

“Unlocking the potential of customer data should provide a brand new source of revenue.”

The proof will naturally be in the pudding, but the operator, which has been the most forward-looking in Europe this past year, should be applauded for jumping into what are potentially troublesome waters.

More on that in a second.

Telefónica's announcement is line with the findings of European Communications’ Big Data Special Report in Q2 this year.

A survey found that a majority of senior telco managers thought creating new revenue streams, such as selling data to third parties, was the biggest opportunity that Big Data presents to operators.

However, nearly two-thirds did not feel they have the right number and quality of staff in place to pursue it, while a lack of understanding of Big Data more generally was viewed as the biggest challenge.

Pinto agrees with the thrust of these findings.

“The organisational challenge is one of the most important that Telefónica will face. Big Data is a completely different type of product to what they are used to and it needs to be packaged in a different way,” he said.

However, he said the partnership with Gfk would help to “fill the gaps” to ensure that Telefónica gets the know-how it needs to sell knowledge to corporate clients.

GfK’s COO Dr Gerhard Hausruckinger, added: “We are constantly working to help our clients understand the impact of technology on changing consumer behaviour, and particularly the unique challenges and opportunities presented by mobile.”

The news will bring Telefónica into direct competition with the likes of Google and Facebook; whether the operator's data will be more relevant and/or valuable than those of its OTT rivals is perhaps the most interesting area to watch moving forward.

Certainly, they will face some of the same issues, most visibly that of customer privacy.

Telefónica Digital CCO Stephen Shurrock said Big Data must be “approached in a smart and responsible way”.

Given the troubles Google and Facebook have encountered this past year, Telefónica will want to avoid any data protection wrangles at all cost.

Confirmed Pinto: “Operators should never dispose of customer data directly: it must be packaged up anonymously in a way that protects the consumer but is appealing to corporate clients.”

The telecoms industry has been rightly accused of being behind the curve on Big Data, but Telefónica should be applauded for being first out of the blocks.

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Vodafone Selects Text 100 For Global B2B Work - The Holmes Report

Vodafone Selects Text 100 For Global B2B Work - The Holmes Report | Spain Telco OSS BSS systems |

NEWBURY—Vodafone Group has appointed Text100 as its global agency to support business-to-business communications campaigns across Europe, Asia/Pacific, Africa and the US.
The appointment is the outcome of a worldwide agency review and subsequent competitive tender process led by group communications director Matt Peacock and head of enterprise and industry analyst communications Nicola Rossi.
The review was revealed by the Holmes Report earlier this year. Text 100 saw off competition from several multinational agency networks to scoop the business.
Text100 will provide strategic planning, global campaign management and local tactical support for B2B initiatives targeting a wide range of enterprise audiences—from SoHo and SMEs to large government/public sector clients and multinational corporations—in more than 70 markets. Enterprise accounts generate a quarter of Vodafone Group's global revenue, and the company now serves more than 30 million business customers around the world.
Says Peacock: “Text100 combines deep sector knowledge and an established global network with a highly creative and integrated approach to enterprise communications."
The appointment specifically relates to support for Vodafone Group’s B2B communications at a global level. There are no changes to local agency relationships, which support Newbury-based Vodafone UK.
Separately, Vodfaone has ended its decade-long relationship with Indian AOR Genesis Burson-Marsteller, and shifted the lucrative business to Adfactors, following a review that also included Text 100, IPAN Hill + Knowlton, and Ogilvy PR.

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Telefónica Selects Ceragon as a Strategic Global Microwave Partner - Exec Digital

Telefónica Selects Ceragon as a Strategic Global Microwave Partner - Exec Digital | Spain Telco OSS BSS systems |

Initial 2012 orders to come from Chile, Panama and Venezuela

Ceragon Networks Ltd. (NASDAQ: CRNT), the premier wireless backhaul specialist, today announced that Telefónica has selected Ceragon as one of its global microwave backhaul vendors. The Telefónica Group, a global Tier-1 telecommunications company and one of the world's leading integrated operators, offers communication, information and entertainment solutions in 25 countries, servicing more than 295 million subscribers. Telefónica is initially expected to order systems from Ceragon for Chile, Panama and Venezuela, where the Group services approximately 25 million subscribers.

"Ceragon solutions offer a good fit for our microwave backhaul needs. Their solutions provide more capacity and a high ROI - interesting functionalities as we continue to roll-out higher speed, higher capacity 4G/LTE mobile networks," explained Cayetano Carbajo, Technology Director at the Telefónica Group. "Ceragon's experience and expertise in bringing high-quality networks into service quickly, with a minimum time-to-revenue, was also a key reason we chose the company as a preferred global vendor."

"As the rollout of higher capacity networks intensifies worldwide, global operators such as Telefónica must be able to service new subscribers quickly and efficiently," said Ira Palti, Ceragon's President and CEO. "As the premier wireless backhaul specialist, Ceragon is committed to finding solutions that meet our customers' extreme capacity challenges. The breadth of our company's portfolio of high-capacity microwave solutions, combined with our proven execution and reliability in large deployments, makes Ceragon a natural partner for Tier-1 operators such as Telefónica."

The Ceragon solutions selected by Telefónica are based on the field-proven, carrier-grade FibeAir IP-10 family - an unrivaled wireless transport solution optimized for all-IP mobile internet and broadband services. FibeAir IP-10 is a leading wireless microwave solution that integrates advanced networking functionality with innovative high-capacity radio technology, enabling up to 1 Gbps per channel. The solution enables simplified network provisioning and monitoring while reducing the operator's total cost of ownership (TCO), thereby enabling it to meet today's stringent service level agreements (SLAs).

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Telefonica, Intel pitch cloud bursting

Telefonica, Intel pitch cloud bursting | Spain Telco OSS BSS systems |
Telefonica is teaming with Intel to make a play for enterprise’s cloud business, with a joint pilot designed to highlight simplicity in switching from in-house to external data centers.

The telco’s Telefonica Digital division is working with Intel Labs and Intel Architecture Group on the research program, which aims to prove the potential of a cloud-bursting hybrid cloud service concept for businesses of all sizes. The approach aims to put enterprise customers in control of the applications and IT services they shift to the cloud, and which they keep in house.

Internal data center resources can be managed via the public cloud, and interaction between the two storage areas is claimed to be seamless. The test involved sending data from a local private cloud to the public cloud. A second stage trial will seek to highlight the security of infrastructure management policies on cloud technology.

Jim Blakley, director of Intel’s architecture systems integration division, says consumers of cloud services “will have an easier time assessing service quality and SLA compliance,” as a result of the pilot. Cloud providers, meanwhile, “will be able to offer differentiated cloud services even when their offering is part of a larger service,” he adds.

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Intrasonics Powers New Interactive TV App for Leading Spanish broadcaster | TheMarketingblog

Intrasonics Powers New Interactive TV App for Leading Spanish broadcaster | TheMarketingblog | Spain Telco OSS BSS systems |
Leading Spanish broadcaster Antena 3 is launching a new app, “ANT 3.0”, for Android and iOS smartphones that combines second-screen interactivity with audio watermarking technology from Intrasonics inserted into broadcast shows and adverts. In a world first, the Antena 3 app, developed by marketing agency La Moderna, will enable audiences to interact directly with TV programmes in a range of different ways. It will debut with the live talk show El Hormigeuro, one of Spain’s most popular programmes.

ANT 3.0 uses Intrasonics’ patented technology to respond to hidden codes in audio broadcasts, triggering actions on consumers’ smartphones and tablets and providing the opportunity for exciting audience engagement. Viewers will have the opportunity to engage with different types of programmes using their devices like never before, such as commenting on live events, voting, linking to social media channels including Facebook and music sites, playing along or accessing exclusive content.

Dante Cacciatore, said “We’ve always been committed to innovation and giving our audiences a viewing experience like no other by providing compelling and exclusive content. With the rise of smartphones and tablets, there’s massive potential to get closer to our viewers, and we’re delighted to be the first broadcaster in the world to be using this approach. Combining one of our top programmes, El Hormiguero, with audio watermarks will enable us to seize the opportunity to take audience engagement to the next level. We truly believe that this is just the start of a TV revolution.”

Luc Jonker, CEO of Intrasonics, said, “Broadcasters have a fantastic opportunity to engage with viewers like never before, as more and more people watch TV with a second screen to hand. The future of broadcasting is interacting with viewers in a multitude of different ways, and we’re delighted to be giving Antena 3 the platform to create ground-breaking applications that grab their viewers’ attention, and deliver a TV experience that goes beyond anything seen to date.”

As well as helping broadcasters build new ways of engaging with their audiences, ANT 3.0 will also help brands gain valuable insight into viewer behaviour and enable them to adjust their own approaches accordingly. Movistar, Spain’s leading mobile operator and part of Telefonica, has become the first brand to sign up to the service.

Dante Cacciatore, Telefónica Spain Brand and Advertising Manager, said “Increased engagement with our audiences is absolutely central to our goals in 2012. We’re blown away by the potential of content-driven interactivity and can’t wait to seeing the results of the technology, which we believe will deliver a level of audience understanding which is yet is unseen in broadcasting

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ONO and TiVo to Expand High-Definition Hybrid TV Solution in Spain

ONO and TiVo to Expand High-Definition Hybrid TV Solution in Spain | Spain Telco OSS BSS systems |
ONO, the largest cable operator in Spain and a leading provider of broadband communication and entertainment services, and TiVo Inc. (NASDAQ: TIVO), the creator of and a leader in television services for personal video recorders, today announced that following their initial launch in Madrid and Barcelona, its next generation hybrid television offering is now available to ONO fiber optic subscribers in Valencia.

For the first time, ONO fiber optic customers in Valencia can now access high-definition (HD) and 3D video content as well as a digital video recording (DVR) and all through the TiVo experience. In addition, ONO offers these TiVo customers thousands of hours of broadband-delivered on demand video. As a result, even more ONO customers are able to enjoy the most advanced hybrid television services available in Spain.

Fernando Meco, Marketing TV Director, ONO, explained, "Since the launch of our TiVo offering in Madrid and Barcelona we have seen an incredible response from customers that have embraced this new world of on demand and Internet-delivered content. We are thrilled to expand the TiVo solution to even more of our customers, building on ONO's promise to provide best in class products and services thanks to our fiber optic network."

Joshua Danovitz, VP & General Manager, International, TiVo Inc., added, "Through the combination of ONO's industry-leading broadband network, extensive television library and the TiVo HD DVR, ONO customers are now enjoying a hybrid television experience that is second to none, and will forever change the way they think of television."

TiVo and ONO plan to soon expand into additional Spanish markets throughout the coming year. As part of this next rollout customers in Valencia can now sign up to receive the TiVo DVR from ONO or learn more by visiting

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Procera Networks Powers Yoigo Mobile VOIP Services | Virtual-Strategy Magazine

Procera Networks Powers Yoigo Mobile VOIP Services | Virtual-Strategy Magazine | Spain Telco OSS BSS systems |
the intelligent policy enforcement (IPE) company, revealed that Yoigo has announced VOIP Bono, a Mobile VOIP add-on plan to their standard mobile data offerings. This service allows access from phone or other device for voice calls over Internet (VoIP) via Skype, Viber, or any other VOIP application. Customers can expect to get about 600 minutes of talk time with the 100MB allowance devoted exclusively to VoIP calls, and will cost 6 euros per month, with an average cost of 1 cent per minute for Mobile VOIP. VOIP Bono is powered by the PacketLogic™ solutions that Yoigo has deployed in their network since 2007.

"The growth of voice over IP has the potential to change the mobile operator landscape," said Johan Andsjö, CEO of Yoigo. "VOIP Bono delivers a price leading Voice over IP service that is cheaper than SkypeOut for mobile broadband customers. Procera's Intelligent Policy Enforcement solutions enable Yoigo to stay current on the latest VOIP applications and accelerate Yoigo's new service launches."

"Personalized Services built around specific, valued applications like Mobile VOIP packages enable operators to differentiate their service offerings for consumers and business customers," said Paul Gracie, Vice President of Sales for EMEA for Procera. "Yoigo continues to find new use cases that enhance their profitability from the Procera solution, and we are pleased to be a contributor to their success."

Mobile VOIP is a personalized service that will become more popular as consumers continue to become more connected using VOIP and Instant Messaging. The introduction of Skype integration with Facebook and the popularity of Viber have shown that consumers are continuing to adopt VOIP applications. Procera's industry-leading Datastream Recognition Definition Language (DRDL) has broad support for VOIP protocols and applications. VOIP capabilities within DRDL include the ability to monitor Round Trip Time (RTT), latency, and packet drops that reflect the Quality of Experience for VOIP applications. PacketLogic Report Studio also enables operators to gather detailed analytics on VOIP usage on mobile networks, including the popularity of VOIP applications, minutes of usage, the delivered Quality of Experience, and volume of traffic based on location, devices, and time.

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Orange Spain chooses JSC Ingenium technology for its new MVNA

Orange Spain chooses JSC Ingenium technology for its new MVNA | Spain Telco OSS BSS systems |

Orange Spain and JSC Ingenium announce the launch of a new MVNA platform through IOS-Ingenium Outsourcing Services, part of Grupo Ingenium, with which will be able to serve new MVNOs projects who wish to operate on Orange’s Network in Spain.

JSC Ingenium is currently the first MVNO technology provider in Spain, and has sales offices in Mexico, Malaysia and UK. Its Core Network solutions have been deployed globally in countries such as Germany, Italy, UK, South Africa, Costa Rica, Chile and Romania.

IOS -Ingenium Outsourcing Services- will be in charge of running the JSC Ingenium MVNA technology, handling the commercial activities, seeking new potential candidates, analyzing and evaluating their strategies, as well as the O & M activities from the MVNA Platform, ensuring the service level of each Virtual in a completely independent way from others operators which share the same technology.

In words of the responsible of MVNO business at Orange Spain: "The choice of JSC Ingenium is mainly due to the interest of our company in Spain to have a technological partner which offered us trust handed down by their proven expertise in Telco sector, specially in the area of virtual -both national and internationally-, as well as providing us with the flexibility and the capacity to face new challenges: technological, innovational, financial, etc.. to be resolved in a near future in the mobile telephony market".

According to Sergio Cano, CEO of JSC Ingenium: "It's a very attractive challenge. For the first time, the industry figures of Mobile Virtual Network Operators in Spain are talking about significant growth in new clients against the traditional Network Operators. In my opinion the timing is right, contrary to some conservative voices who predicted that the sector had peaked, I believe it still has a long way to go before it reaches the levels of presence in countries like Germany and UK".

Más información:

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R Cable Selects Acme Packet Session Border Controller forNext-Generation VoIP Network

R Cable Selects Acme Packet Session Border Controller forNext-Generation VoIP Network | Spain Telco OSS BSS systems |

BEDFORD, MA, Feb 22, 2012 (MARKETWIRE via COMTEX) -- Acme Packet(R) APKT -3.80% , the leader in session delivery networks, today announced that R Cable y Telecomunicaciones Galicia, S.A. (R), a leading provider of telephony, television, and broadband Internet solutions, is using Acme Packet Net-Net Session Director session border controllers (SBCs) to deliver IP-based communications services to both enterprise and residential customers. R is leveraging Acme Packet SBCs to help secure its network core and increase the reliability and availability of its services.

"Acme Packet's industry-leading SBCs have helped us add flexibility to our operations, reduce our capital expenditures, and extend our service to offer subscribers a high-quality portfolio of next-generation services," said Oscar Garcia Gago, head of voice services, R. "The versatility of the Net-Net Session Director allowed us to incorporate the solution into our environment quickly and easily, minimizing interoperability challenges and speeding our time-to-market for new revenue-generating services."

"Our standards-based session border controllers give R greater flexibility, while providing a solid foundation for future multimedia and communications services," said Mario Oliveira, vice president, Europe, Middle East and Africa sales, Acme Packet. "By mediating between different signaling, transport, and encryption protocols, our Net-Net Session Director provides interoperability for voice, video, or multimedia sessions across the Internet."

Acme Packet Net-Net Session Director delivers protocol interworking to enhance interoperability and accelerates time-to-market. Placing Acme Packet's SBC at the access border provides security to R's network against denial of service and distributed denial of service attacks, as well as network overloads. To ensure high availability of services, redundant pairs of Net-Net Session Director-4500s enable continuity and availability of services.

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Telefónica selects Ericsson to integrate new Global Video Platform | IP&TV News

Spanish telecoms giant Telefónica has selected Swedish firm Ericsson to lead the integration and implementation of its next-generation video platform in a multi-year, multi-country deal.
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The telco’s new Global Video Platform (GVP) is being readied for the delivery of all video entertainment services across its operating businesses globally, with the first GVP deployments to take place in Brazil, Chile and Spain, and more countries to follow thereafter.

The new platform includes IPTV middleware from Microsoft and other components from a range of (as yet unnamed) companies, including OTT back-office, Digital Rights Management Systems and Content Management Systems.

Telefónica’s own R&D department is developing and launching the user experience interface for GVP.

Ericsson has been handed the role of implementing its Operations Support System (OSS) and Business Support System (BSS) for Telefónica, with the intention of increasing the telco’s operational efficiencies and modernising their end-to-end environment.

The Swedish firm is the second company confirmed to have won a role in the GVP project – Microsoft was the first to be identified around a month ago (details here).

Telefónica currently has around 3.5mn customers for is various pay-TV services around the world, with 2.4mn in Latin America at the end of October and the remainder in Spain (760,000) and the Czech Republic (140,000).

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Groundbreaking in scope and scale: Telefónica asks A-L to overhaul its OSS

Groundbreaking in scope and scale: Telefónica asks A-L to overhaul its OSS | Spain Telco OSS BSS systems |
Something had to give.

Although Telefónica became Europe’s largest operator in revenue terms last year and has been lauded, rightly, for its innovative approach to new services with the launch of Telefónica Digital, its financial performance continues to cause concern.

The markets have shunned the Spain-based operator and its directors agreed to a 30 percent pay cut in July.

While its Latin American businesses continue to drive revenue as sales in Europe decline rapidly, cracks are appearing; in Brazil, the company’s second largest market, revenues fell both q-o-q and y-o-y in Q2.

As is so often the case when growth in large enterprises begins to fall away, executives begin to concentrate on looking inside rather than outside the business.

It is these factors that led Telefónica to announce last week that it had signed up Alcatel-Lucent, ironically a company that is going through turmoil of its own currently, to transform its disparate global network management systems into a single software platform.

"Together, over the course of the next few years, we will achieve a new level of harmony and consistency that will make us more agile and efficient in managing our networks to respond to our customers' needs, to improve service quality and offer the highest availability with customer-focused, integrated processes," promised Telefónica CTO Enrique Blanco.

It is worth recapping at this point just how big Telefónica has become – it has in excess of 309 million customers in 25 countries and 287,000 staff.

Analysys Mason’s Larry Goldman told European Communications that the project was groundbreaking in both scope and scale.

“Telefónica is a big complicated operator and it has run its many different businesses separately,” he said.

“The tendency is always to leave things running as they are but there is now more expectation that the pay off [from a transformation of this kind] can outweigh the risks.”

So what’s going to happen?

A-L will design, build and deploy a single service assurance platform, while both companies will combine their knowledge, best practice and operating procedures to standardize network management.

The aim is to reduce opex, streamline operations, improve response times for the resolution of network issues and enable more agile service delivery to customers.

Crucially, disruption to existing services must be kept to a minimum.

“It doesn’t matter what your hopes are for the future if things go awry in the present,” warned Goldman.

The job of managing this project has fallen on Chris Wade, A-L’s head of OSS.

“There is no typical reference point for a job of this size,” he lamented when European Communications spoke to him this week.

“Telefónica don’t manage their exisiting infrastructure in the same way in the various different countries and they have a mix of technology,” he explained.

However, technology is the least of his worries.

“The tech part is the easy part; it is people that are hard. Intellectual property is a key aspect of the entire deal and we are working with Telefónica’s core team to gather the requirements of each individual country. The solution will then be deployed all at once rather than on a country by country basis.”

Wade added that three countries – Costa Rica, Ecuador and Uruguay – were not being considered as part of the overall project due to concerns over return on investment.

Goldman agrees getting the staff onside from the outset is key.

“The overall business objective must be one that everyone buys into and shares – they need to be willing to change,” he said.

“Ultimately there will be job losses as well, but that’s an inevitable part of running things more efficiently.”

Wade said the reaction of workers to such an outcome was a concern.

“We can’t make exceptions [for individual people or countries] and one of the main things we’re focusing on is the requirements of countries that operate differently.”

Undoubtedly there will be pain but Wade said the benefits would be worth it.

Opex reduction would be “substantial” while Telefónica should find that launching new products and services or integrating acquisitions across multiple geographies will be “easy”.

Measuring customer satisfaction would be harder, according to Goldman.

“This is a hard thing to do but they have to find some way of proving they are delivering better customer experience around network reliability and problem resolution.”

The results of this project would be measured in a three to five year timeframe, Goldman added, which is unlikely assuage the fears of financial markets.

Whatever the outcome for Telefónica, both Goldman and Wade agree this is a very significant deal for A-L.

The France-based vendor is undergoing a painful transformation as it looks to return to growth.

“This deal is huge for A-L as it raises its profile as someone who can solve problems for operators,” said Goldman.

“They have a long history of providing such services but this is most visible example and it says good things about the future of their business.”

It is early days but this could be that rare thing – a win-win for two European telcos

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Telefonica Selects Giesecke And Devrient for Europe-Wide NFC Platform | NFC Near Field Communication - Tags - Chips - Advertisement Company

Telefonica Selects Giesecke And Devrient for Europe-Wide NFC Platform | NFC Near Field Communication - Tags - Chips - Advertisement Company | Spain Telco OSS BSS systems |
Telefonica will be working together with Giesecke And Devrient in establishing a near-field communication platform that would serve all of Europe. This is in preparation for Telefonica’s new suite of mobile wallet services similar to its O2 Money services in the United Kingdom. The company said that the platform will be ready in the next few months.

Giesecke And Devrient would be providing the NFC technology and would also act as one of Telefonica’s suppliers of SIM cards that are already NFC enabled.

This latest development marks Telefonica’s continued commitment to near-field communication technology. This ensures and allows more interoperability throughout its various companies and companies in Europe. The company, says Telefonica global head of financial services, Joaquin Mata, is committed to “building an open NFC ecosystem” with Giesecke & Devrient as its partner.

Telefonica has been offering different NFC-related services since early 2010 when it launched an NFC-assisted transport and city services card in Pilsen, Czech Republic. That card allowed their customers to pay for public transport fares and purchases at local stores using their mobile phones. Users can also get exclusive discounts through the card.

In the United Kingdom, Telefonica’s UK – Unit O2 – has made a commitment to roll out more NFC services by the second half of 2011. In May this year, the company chose Wave Crest, Intelligent Environments, Visa Europe and FIS as partners for its mobile wallet service that includes NFC payments.

In Ireland, Telefonica O2 also introduced its O2 Money prepaid card, partnering with 3V Transaction Services. 3V is an Irish payments service.

Other launches all throughout Europe reiterates Telefonica’s commitment to become an aggregator of payments and services, a vision set out by its CEO Matthew Key earlier this year.

Key has said that the company is in a unique position to fully take advantage of NFC technology, especially in location-based advertising and payments

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#Kapsch equips high speed line in Spain with latest train communication technology - The Fast Track - The Fast Track - Investment and development in rail. For Operators, developers and investors.

#Kapsch equips high speed line in Spain with latest train communication technology - The Fast Track - The Fast Track - Investment and development in rail. For Operators, developers and investors. | Spain Telco OSS BSS systems |
Madrid/Vienna, 28 March 2012 – Kapsch CarrierCom has successfully implemented the latest train security and communication technology on the first high speed line in the Galicia region in the North West of Spain. Kapsch has concluded the realization of this challenging project within less than a year from the awarding of the contract.

The route between Orense and Santiago covers 87 km of tracks with 29 km of tunnels through a very mountainous area. This new line, which runs a commercial service since December 2011, reduces travel time between the two cities from 90 to 38 minutes. Moreover passengers benefit from the train security and communication technology including GSM-R, as well as the European Train Control System (ETCS) Level 1 and ready for ETCS Level 2 / European Rail Traffic Management System (ERTMS).

Implementation of full site infrastructure

Kapsch CarrierCom has been the Base Station Subsystem (BSS) GSM-R system turnkey supplier including network design, network integration and optimization to the project. Kapsch has also supplied all site infrastructure required for the GSM-R network and for public operators to be able to provide indoor coverage to the train passengers. Apart from all site engineering the installation included all related civil and power works, construction of towers and masts, as well as radio frequency equipment and aerials. Along the track Kapsch has installed two Base Station Controllers (BSC) and TransCoder Units (TCU), 25 GSM-R Base Transceiver Stations (BTS) and 87 optical GSM-R repeaters. All site infrastructures are related to 30 BTS sites and 29 masts for GSM-R and public operator’s repeaters.

Kapsch CarrierCom is a global manufacturer and independent system integrator of telecommunication solutions for railway operators and providers of access, core and transmission networks. In seven R&D centers in Europe and Asia, Kapsch CarrierCom develops applications and services for next generation networks and innovative OSS / BSS solutions. In addition, Kapsch CarrierCom provides an end-to-end service spectrum, which ranges from consulting, designing, installing and integrating, to maintaining, operating and supporting entire networks.

With 70,000 track-kilometers covered by GSM-R, Kapsch CarrierCom is an internationally recognized specialist and partner for railway operators such as the French railway RFF, the German railway DB and Network Rail in the United Kingdom. In the public operator segment, Kapsch CarrierCom’s customers include service providers such as the companies of the Telekom Austria Group and Chunghwa Telecom in Taiwan. Kapsch CarrierCom is part of the Kapsch Group and has its headquarters in Vienna.

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Wayra is Telefonica's astonishingly smart startup accelerator: I love it!

Wayra is Telefonica's astonishingly smart startup accelerator: I love it! | Spain Telco OSS BSS systems |
I’ve been sitting thinking about Wayra for a month now. I’ve had plenty of opportunity to consider the concept after attending an introductory day in Madrid back in February.

What I saw that day absolutely astonished me.

For someone who’s seen mobile operators struggle with anything approaching the word ‘innovation’ across the last decade, I’m delighted to say that Wayra is brilliant, audacious, inspired and hugely exciting.

First, let’s get a bit of context: Telefonica is a behemoth. A giant. They’ve 300 million customers across a whopping 25 countries. They’ve 285,000 employees and last year the company did €46 billion in revenue. Telefonica is Spain’s biggest multinational and their brands will be instantly recognisable to almost every reader (Telefonica, Movistar, o2, Vivo, Terra).

So they’re huge.

But, they’re different.

While most of the operator community couldn’t fight it’s way out of an innovative paper bag, Telefonica has been boldly experimenting with a new ideas over the past few years, most notably (in my view) with the likes of their uber-brilliant BlueVia developer API service, Campus Party and some really smart offerings from the team at Telefonica Digital.

On the basis of this, I’d be content to name Telefonica as one of the most forward thinking operators on the planet. However their new launch, Wayra, puts them head and shoulders above the rest of the industry.

But before we get to Wayra, let me first touch on Nokia. Back in 2009, I was deeply concerned about Nokia’s worsening market reputation, particularly with the Ovi Store being compared to the iTunes App Store. You can read my thoughts here. I speculated that it might be rather useful if, instead of waiting for the market to ‘do something’, that Nokia jump start developer attention by basically funding it directly. I reckoned the company should open warehouses in major cities around the world which they should fill with hundreds of developers, each paid a reasonably monthly fee (or investment, or whatever). I speculated that the output would be pretty exciting.

Now put yourself in the position of a mobile operator. They’re all universally panicking about unpredictable revenue streams. Apple is causing them untold amounts of grief along with Google, Youtube, Facebook and so on. Privately, most executives will concede that, yes, cellular access is a commodity. They all know it. We know it too. Even the European regulators are calling time on the crazy roaming tariffs, with many country regulators also examining the over inflated costs of in-country price plans. In France, the incumbent operators appear utterly incensed at the billionaire behind Free Mobile who, it seems, is about to force huge structural change by giving most telecoms services away for free, or at low monthly fees. In short, if you don’t innovate, you won’t get anywhere.

Most operators are stuck in paralysis mode. If it wasn’t so disappointing, it would be laughable. Laughable that, for all their bluster, the majority of the industry’s senior executives are completely clueless. Now that we’re seeing real fiscal ramifications from the Over The Top Bit Pipe generation (with Apple and Google at the forefront), their dilemmas are even more acute.

Telefonica has grabbed the bull by the horns.

They’re doing the warehouse thing — with bells on.

Here’s the concept: If you’ve got a mobile-related idea, stick it down on a page and present it to the Wayra team. Every 6 months, they’ll select 10-20 winning ideas that will be accelerate into startups. Each idea gets €50k investment, full access to the Wayra Academy (funky, full-service office space) along with unprecedented support from Telefonica including advisory services and guaranteed mentoring.

In return, Telefonica takes a straight 10% share of the company, plus they also ask for the right to be the first customer (where appropriate).

It gets better though. There’s not just one Wayra Academy. In fact there’s one in each of the following countries:

- Colombia
- Spain
- Mexico
- Argentina
- Venezuela
- Chile
- Peru
- Brazil
- United Kingdom (opening shortly)

Basically, wherever Telefonica operate, expect there to be a Wayra Academy opening there soon.

So now, if you start doing the maths, that’s 9 countries so far. A minimum of 10 new companies are funded every 6-months. That means 90 new startups will be funded every 6 months or 180 a year. Minimum. Indeed, once the UK Academy opens, Wayra will effectively funding a new mobile startup every 2 days.

That’s some commitment.

Can a mobile operator move at this pace? Yes. Well, to be blunt, they’ve already done it. About 70 startups have been funded *already*. The Wayra team are working at internet speed. By way of example, they opened and populated Academies in 8 cities within just 6 months.

Just to be clear: About 7 months ago, Wayra was simply a concept. That’s fast by any reckoning. It’s positively warp speed in the mobile operator world.

What’s the big deal, you might ask, about an operator doing this?

Well first, I’m delighted to see a different approach. I’m so pleased that Telefonica’s actually stood up and done something, whilst the rest of the industry has remained relatively inert. But what’s really inspiring me are the possibilities for entrepreneurs. If you’ve got an idea for the mobile industry, here is a way to easily access funding. That’s great in itself, but here’s a way to easily access 300 million customers. An investment from Wayra means you’ll get direct access to Telefonica’s top people. You’ll be assigned a mentor — a top exec from one of the company’s divisions most relevant to your startup. He/she will be responsible for opening the doors straight into the company. This is gold dust.

Critics might argue that nowadays, all you need is an app and that the operator doesn’t matter. Yes. That’s one viewpoint. But actually, that’s where all the innovation tends to stop. It has to stop at the app level because your average startup has NO way whatsoever of convincing a massive multinational operator to open it’s doors, even in today’s connected environment.

Wayra isn’t restricting ideas at all. As long as it’s mobile related in some way, they’re interested.

Of course Wayra has some key areas of interest that align closely with Telefonica’s larger objectives. These are:

- Cloud services
- Financial services
- Future communications
- User modeling
- M2M
- Digital Security
- E-Health
- Mobile applications and games
- Network / Systems
- Consumer Internet services
- E-commerce
- Localization services
- Social innovation

As I sat watching the introductory presentations from the Wayra team, I began wondering if I shouldn’t be quitting everything and taking some of my more outrageous ideas to the Wayra Academy.

If you’ve been sitting on a concept or an idea that you’d like to get funded and get your first customer in the form of Telefonica, then I reckon you should take a very close look at Wayra. I know about five people who should be doing this right now.

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IPTV morphs into OTT in Europe

IPTV morphs into OTT in Europe | Spain Telco OSS BSS systems |
OTT is increasingly being deployed in Europe for subscription services rather than just as part of TV Everywhere strategies for cable or satellite operators.

As well as providing a platform for new entrants, OTT is giving new life to IPTV operators that had previously not made much headway, or had been unable to afford the network upgrade required, involving building out of fiber closer to the premise.

In Ireland, Magnet Networks pioneered IPTV around six years ago, deciding then that only FTTH, bringing fiber all the way to the home, would enable broadcast-quality HD services. Accordingly, it struck up partnerships with building developers to install fiber in new homes. This worked during the then-prevailing housing boom in Ireland, but the wheels came off in the credit crunch that hit the country particularly hard. This ended the strategy of accumulating FTTH customers in new housing estates. And, as the quality attainable, not just over managed IPTV networks but also over the Internet, continually improved, Magnet decided to put its faith in OTT as the only really affordable way to extent its footprint across the country. It then launched an OTT service in 2011 called AerTV, initially as a separate service complementing IPTV, but with the view to replace it over time.

For Jazztel in Spain, OTT has already replaced IPTV. Like Magnet, Jazztel was an early entrant into IPTV, launching its service called Jazztelia in 2006, but had the misfortune to be pitched against a very strong incumbent, the national Telco Telefonica, that’s Imagenio IPTV service now has almost 800,000 subscribers. Jazztelia found it hard to progress against Telefonica’s much greater marketing might, and, after four years in 2010, had only 11,000 subscribers. This was not enough to break even, so the service was closed down. But, after over a year absent from the pay TV market, Jazztel is having another go, this time with OTT, with lower cost of deployment, and hoping to attract some of the subscribers Telefonica cannot yet reach with IPTV.

With about one million broadband subscribers as immediate potential customers, Jazztel hopes it can quickly surpass the low numbers achieved with its ill-fated IPTV offering.

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Lebara Mobile Chooses Aricent Group for Revenue Assurance in Seven Countries | PRNewswire | Bradenton Herald Today

Lebara Mobile Chooses Aricent Group for Revenue Assurance in Seven Countries | PRNewswire | Bradenton Herald Today | Spain Telco OSS BSS systems |
The Aricent Group, a global innovation and technology services company, announced that it has completed an eight-week mediation and revenue assurance implementation for MVNO Lebara Mobile, one of the world's fastest growing mobile companies with more than 3 million customers. The multi-country solution has ended revenue leakage and reduced operating expenditure through a more agile and responsive IT infrastructure.

With a multi-operator, multi-vendor environment across seven countries, Lebara Mobile faced major challenges in accessing reliable, actionable data for monitoring and charging of services. This was particularly difficult in countries where they did not have their own Intelligent Network systems within the operator environment. This negatively impacted Lebara Mobile's ability to manage the whole end-to-end revenue chain from retail rating and charging through to wholesale settlement.

Aricent implemented an integrated solution, combining its own frameworks with partner solutions to improve revenue management, streamline rating and mediation in order to create a reliable, scalable BSS environment. The new environment centrally automates rating of call data records (CDRs) per subscriber rate plans from across all seven countries, while interfacing with network elements for CDR collection and the business applications database.

"Revenue assurance is a major challenge for MVNOs," said Neeraj Vyas, Vice President, Carrier Services & Solutions, Aricent Group. "Estimates put revenue leakage between five and 15 percent of total revenue. As many MVNOs operate on tight profit margins, the right revenue assurance and BSS infrastructure can mean the difference between growth and stagnation. Lebara has built an extremely strong platform for future growth and prosperity with a system that will improve profits and streamline their business operations."

"Revenue leakage can happen for several reasons and can touch many functions," said Shyam Mardikar, Chief Technology Officer at Lebara. "We needed a partner that had strong expertise in this field and exceptional experience in the telecom industry in general. Aricent has been a great fit for us. With Aricent's revenue assurance solution we can trace every single call from origin to destination, giving us a clearer view of our network and business than we have ever had."

Lebara's consumer offerings include pay-as-you-go or pay-monthly options, data services, handsets, and secure money products. Additionally, Lebara delivers specialized customer service from its London-based call center, which handles over four million calls each year, supporting 25 languages.

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Telefonica unveils Dual Persona service powered by VMware - Telecompaper

Telefonica unveils Dual Persona service powered by VMware - Telecompaper | Spain Telco OSS BSS systems |

Telefonica Digital and virtualization and cloud infrastructure services provider VMware have introduced Telefonica's Dual Persona service at the Mobile World Congress in Barcelona. Powered by VMware Horizon Mobile, the new service aims to enable IT departments to securely provision, manage and de-provision a corporate mobile workspace (email, applications, data etc.) to an employee's Android device over-the-air. Users will be able to switch from one profile to another with a click of an app, and they will receive both work and personal notifications within both profiles. Telefonica Dual Persona service for Android devices will be available in the second quarter. Additional information on pricing and countries where the services will launch will be made available in the coming months. Both companies are working to make the service available for other operating systems and mobile platforms in the future. The Galaxy SII by Samsung will be the first handset to support the Telefonica Dual Persona service. Samsung is expected to offer service compatibility with all of its devices in the coming months. The Dual Persona service will be offered as part of the Telefonica Cloud Computing service catalog.

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Rumour mill: Telefónica Spain to select Alca-Lu for LTE network - FierceWireless:Europe

Rumour mill: Telefónica Spain to select Alca-Lu for LTE network - FierceWireless:Europe | Spain Telco OSS BSS systems |
Telefónica Spain is expected to announce that Alcatel-Lucent is to provide the company with a nationwide LTE network, according to a Bloomberg report.
Sources close to the negotiations say that Alca-Lu is ahead of rival LTE infrastructure suppliers, with a formal decision anticipated when Telefónica unveils details of its future network strategy at the Mobile World Congress trade show in Barcelona, Spain. The companies didn't comment to Bloomberg.
Rumours of the deal, speculated to be worth around €300 million to provide LTE coverage to 65 per cent of the Spanish population, boosted Alca-Lu's share price €0.085 to €1.85 in Paris, valuing the company at €4.3 billion.
Commenting on the suggested contract award, Robin Bienenstock, an analyst at Sanford C Bernstein in London, noted that Telefónica needs to deploy LTE in an effort to regain subscribers that have been lost to fixed and mobile operators providing faster broadband services.
"LTE will be important, especially in rural areas" where download speeds may be limited to about 2 Mbps, Bienenstock said. "In the absence of significant cable coverage, Telefónica's wireline customers are threatened by faster speeds available through LTE, hence the company has to build LTE to prevent further revenue declines in these areas."
Last September, Telefónica announced that Alca-Lu had been selected to help the telco test LTE services for business users in Madrid and Barcelona. Huawei has been providing LTE dongle modems for use in the trial.
Data compiled by the market research firm Dell'Oro Group has Alca-Lu holding 30 per cent of the LTE market as of September 2011, trailing Ericsson's estimated 44 per cent market share.

Read more: Rumour mill: Telefónica Spain to select Alca-Lu for LTE network - FierceWireless:Europe

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Sybase partners Telefonica in mobile wallet scheme | Telecoms Europe

Sybase partners Telefonica in mobile wallet scheme | Telecoms Europe | Spain Telco OSS BSS systems |
Telefonica has enlisted m-commerce specialist Sybase 365 to help develop its mobile financial services around the world, in the latest step towards commercializing its mobile wallet product.

Sybase will build the virtual wallet into a product capable of offering mobile payments and peer-to-peer transfers. The service will bring together details of a user’s credit, debit and loyalty cards, and enable payments straight from the handset via NFC technology in the longer term.

Joaquín Mata, head of financial services at Telefónica Digital, says Sybase’s expertise will play a critical role in ensuring a solid customer experience for the mobile wallet service. "It is crucial that we assemble around us the best possible technology partners to power our mobile financial services products. Through partnership we can bring the best experience to our end user customers,” he comments.

The Spanish incumbent plans to launch commercial mobile financial services in Latin America and Europe during 1H12. It has already commenced several trials, and last year signed up smart card firm Giesecke & Devrient to develop a Europe-wide NFC platform. RIM is also on board, supplying smartphones to 350 testers

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