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The A-Z of Great Customer Service

The A-Z of Great Customer Service | Social media |



Via Daniel Watson
Daniel Watson's curator insight, January 30, 2014 6:45 PM

Far too many business owners have little idea how much poor customer service is costing their business, and these owners really need to be more pro-active in educating their staff, especially in respect to the right actions to ensure the customer experience is always positive.

Viewed from a business perspective poor service comes with a high price, as loss of sales and reputational impact of the wrong kind, are but two of the consequences of not adequately managing the quality of the customer service being provided.

This excellent article, suggests that the relationship between your business and its customers is fragile at best, and it provides an A-Z primer to use in educating your staff as to what customer service should look like in your business.

Carmen Troche's curator insight, February 1, 2014 11:46 PM

What makes great customer service? Listen more, talk less! And that's just my two cents!

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