Service design thinking
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There’s no innovation agenda without design thinking

There’s no innovation agenda without design thinking | Service design thinking | Scoop.it

It anticipates our needs, creates our experiences and tips the scales in a competitive global landscape. Never have design thinking, design practice and creative skills been as important to Canada’s future as they are now. Today, competitive success is determined by the ability to understand human needs and desires and to deliver richly imagined ways of addressing them. Many organizations recognize the importance of innovation, but they don’t know how to achieve it. The answer is design.


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Designing Icons, Thinking Visually

Designing Icons, Thinking Visually | Service design thinking | Scoop.it
After a meeting with a colleague this week, I have been thinking more about how I can make my thinking more visible. I would love to brin
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Drawing, Doodling & Writing On Paper Builds Creative Thinking Skills

Drawing, Doodling & Writing On Paper Builds Creative  Thinking Skills | Service design thinking | Scoop.it
All kinds of makers & children instinctively know this to be true: there is something satisfying about putting pen to paper and makin
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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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The Design Sprint (And Three Reasons Why It’s a Solid Win)

The Design Sprint (And Three Reasons Why It’s a Solid Win) | Service design thinking | Scoop.it
(Part book review and some reflections on Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days) From 2005–2012, this coffee cart expanded into cafes worldwide, including cities like…

Via Christian Bartosik, Michael Sabah
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The 8 Steps To Creating A Great Storyboard

The 8 Steps To Creating A Great Storyboard | Service design thinking | Scoop.it
Google Ventures' Jake Knapp takes us through the lightning-fast process he employs to get a team's ideas down on paper.

Via Michael Sabah
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User Research is Overrated – Design Sprints have revealed an expensive waste of time in the modern design process

User Research is Overrated – Design Sprints have revealed an expensive waste of time in the modern design process | Service design thinking | Scoop.it
Up-front User Research is a form of Product Procrastination. It’s busy-work, it’s a way to avoid making hard decisions. It delays the need to make something tangible. I know I shouldn’t be saying…

Via Christian Bartosik, Andrea Rossi, Michael Sabah
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The Principles of Service Design Thinking - Building Better Services

Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles of service design thinking and be able to focus on them when creating services.The principles here are drawn from the design ethos of Design4Services, the organization that is committed to developin

Via Michael Sabah
Aline Van Alsenoy's curator insight, May 6, 2017 10:26 AM
“A design isn’t finished until somebody is using it.” Brenda Laurel, designer at MIT
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What's the Secret to a Perfect Customer Journey Map?

What's the Secret to a Perfect Customer Journey Map? | Service design thinking | Scoop.it
A Customer Journey Map is essential for businesses to understand how the customers interact with them throughout their buyer's journey.

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IBM Design Thinking Field Guide - Download

IBM Design Thinking Field Guide - Download | Service design thinking | Scoop.it
Bluemix Blog provides news, announcements and how-tos about the many services on the IBM Bluemix cloud platform, including IBM Watson, data analytics, and Cloudant.

Via Michael Sabah
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Why We All Need Design Thinking

Why We All Need Design Thinking | Service design thinking | Scoop.it

Rather than being a creative activity, problem-solving sessions for many businesses are nothing more than an exercise in analytics.


Via Eric_Determined / Eric Silverstein, Rosário Durão, Antonios Bouris, Michael Sabah
AcrobaticDesigns's curator insight, July 26, 2016 12:35 AM
#DesignThinking: here creativity takes over problem solving, leads to innovation which could benefit customer in the long run.
Lee-ann Dias's curator insight, August 11, 2016 7:47 AM
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Aline Van Alsenoy's curator insight, May 6, 2017 10:37 AM
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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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There’s no innovation agenda without design thinking

There’s no innovation agenda without design thinking | Service design thinking | Scoop.it

It anticipates our needs, creates our experiences and tips the scales in a competitive global landscape. Never have design thinking, design practice and creative skills been as important to Canada’s future as they are now. Today, competitive success is determined by the ability to understand human needs and desires and to deliver richly imagined ways of addressing them. Many organizations recognize the importance of innovation, but they don’t know how to achieve it. The answer is design.


Via Michael Sabah
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Design thinking Methods

A summarized presentation from the book: Design Thinking; BUSINESS INNOVATION

Via Michael Sabah
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TOOLKIT: Design Thinking for Libraries / IDEO

TOOLKIT: Design Thinking for Libraries / IDEO | Service design thinking | Scoop.it

DESIGN THINKING FOR LIBRARIES

A TOOLKIT FOR PATRON-CENTERED DESIGN
Design Thinking for Libraries is an approach to improving your library through creativeproblem solving.

This toolkit guides you through Design Thinking so you can start coming up with solutions to everyday challenges within the library. Design thinking, or human-centered design, is all about starting with people — the users that visit your library. At IDEO, we’ve been using similar methods to envision new products, services, spaces, and experiences that bring them to life. We created this toolkit specifically for the library setting, and we’re looking forward to seeing how you might create impact by seeing your work through a fresh perspective: the design thinking lens!


Via Paris Est d.school - Bibliothèque de l'Ecole des Ponts ParisTech, Michael Sabah
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The Tech Sherpa Blog: Design Thinking and Visible Thinking and iPads

The Tech Sherpa Blog: Design Thinking and Visible Thinking and iPads | Service design thinking | Scoop.it
RT @drmcgettigan: Making Thinking Visible on iPads! http://t.co/TrQbMtI51P #ipaded #ipadchat #isedchat #adechat @ProjectZeroHGSE #edchat

Via Lucy Gray, juandoming, Suvi Salo
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#Project Flip: : Fostering an Innovator Mindset by Using Design Thinking with students

#Project Flip: : Fostering an Innovator Mindset by Using Design Thinking with students | Service design thinking | Scoop.it
Over the last year, I have had the privilege of going through some design thinking exercises.  Last summer I read  A.J. Juliani  and  Joh
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Design Thinking and UDL for Makerspaces in STEM and STEAM Classrooms

Design Thinking and UDL for Makerspaces in STEM and STEAM Classrooms | Service design thinking | Scoop.it
Archive of the 6/19/17 #plearnchat with Jackie Gerstein and Barbara Bray on Design Thinking and UDL to create makerspaces in the STEM and STEAM in the classrooms.
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How To Make Design Thinking Deliver on Its Promise of Creating Better Product

How To Make Design Thinking Deliver on Its Promise of Creating Better Product | Service design thinking | Scoop.it
(I was recently asked to speak to a group of Harvard University professors, business leaders, and billionaire philanthropist Gerald Chan about Design Thinking. This article is an extension of those…

Via Michael Sabah
Aline Van Alsenoy's curator insight, May 6, 2017 10:15 AM
very very interesting article 
Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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Value Proposition Canvas: A Tool To Understand What Customers Really Want

Value Proposition Canvas: A Tool To Understand What Customers Really Want | Service design thinking | Scoop.it
A study by Simon Kucher & Partners found that 72% of new products and services introduced to the market fail to deliver on expectations. It doesn’t

Via Oliver Durrer swissleap.com, Michael Sabah
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Freebie: The Persona Core Poster – a service design tool

Freebie: The Persona Core Poster – a service design tool | Service design thinking | Scoop.it
Since years I am working with personas from aspirational to reality. Most of the time I am following the same basic questions and approach while developing the personas. Finally I found time to design a poster that you can use in workshops and I hope you like it. I post the A3 template here as a…

Via Michael Sabah
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Design thinking + design doing - A STUDY OF CREATIVE PRACTICE IN DESIGN STUDIOS

Design thinking + design doing - A STUDY OF CREATIVE PRACTICE IN DESIGN STUDIOS | Service design thinking | Scoop.it
What does it mean to be a designer today? Find out more about the Design Thinking and Design Doing research study.

Via Michael Sabah
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Why is design thinking suddenly so important?

Why is design thinking suddenly so important? | Service design thinking | Scoop.it
Design thinking is one of the year's buzzphrases.

Via Christian Bartosik, Michael Sabah
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Customer journey mapping an assortment of case study's and templates

Customer journey mapping an assortment of case study's and templates. How to start with customer journey mapping.

Via Michael Sabah
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Design due diligence

At the HealthTech Summit 2016 in Lausanne, I shared a framework for evaluating investments based on design criteria, applied to the opportunity, product, and c…

Via Michael Sabah
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WOW!! Over 700+ Entrepreneur Tools

Collection of tools & resources for startups & entrepreneurs. Emphasis is on already released tools requiring no coding, cheap / free / have free plan, or otherwise worthwhile for bootstrapping startups. Initially made for entrepreneurship students @ University of Calgary. Featured on ProductHunt.

Via Michael Sabah
Michael Sabah's curator insight, February 2, 2016 2:09 PM

Great compilation of free and cheap tools for design thinking and innovation!

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Top 10 Design Thinking FAQs

Top 10 Design Thinking FAQs | Service design thinking | Scoop.it
Design thinking and Sliced Bread go back about 14 years. But, for the last five, I’ve been teaching design thinking at the Stanford d.school and more recently, in the Computer Science department. T...

Via Michael Sabah
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Mapping Scenarios for Lean Service Design

Mapping Scenarios for Lean Service Design | Service design thinking | Scoop.it
I have moved away from the typical Customer Journey and Service Maps so popular in most Service Design and Design Thinking circles. I think in presentations a linear flow is much easy to understand and draw out in a workshop.
Aline Van Alsenoy's curator insight, May 6, 2017 10:49 AM
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