Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Scooped by Jeff Domansky
August 27, 2015 11:30 PM
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Future marketing: Taking the Omni-Channel road | The Wise Marketer

Future marketing: Taking the Omni-Channel road | The Wise Marketer | Public Relations & Social Marketing Insight | Scoop.it

The future is exciting, with new technologies opening up ways to understand your customer better than ever before. The ability to stretch the picture of your customer from how they transact to how they interact with you through hundreds of touch-points; the complete journey of seeing, thinking and doing that leads to that final purchase - and repurchase - and where they might abandon is critical to understand, according to a white paper from loyalty specialist Ikano Insight.

In this context the paper, entitled 'The future: Omni-channel or overwhelming?', defines 'omni-channel' as a focus on a seamless approach to the customer experience, using all available customer-facing channels, and argues that how a customer engages with a brand is equally as important as the channel interactions they make - and this is the challenge that omni-channel presents for marketers. 64.180.55.243 This article is copyright 2014 TheWiseMarketer.com.

New technology creates new ways of serving targeted offers to specific points in the customer journey; in-store micro-location offers, and HTML5 dynamic banners serving personalised messages across all devices and browsers mean that the Place and Promotion elements of your marketing mix are more advanced and exciting than ever before....

Jeff Domansky's insight:

Here's a good look at how Omni-channel marketing can pay back in the future. Recommended reading. 9/10

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Scooped by Jeff Domansky
January 24, 2015 9:37 AM
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What is OmniChannel?

What is OmniChannel? | Public Relations & Social Marketing Insight | Scoop.it

What is OmniChannel?

Jeff Domansky's insight:

In marketing and technology you often know that something is still new when you can’t find one unanimous way to spell it. Ecommerce, eCommerce, e-commerce – remember those days? We now find Omni-channel, omnichannel and omni channel across the web, each attached to prestigious brand and pundit thinking. Instead of arguing about the correct spelling, we just see it an indicator of something new and yet to be decided by the masses.


By no means is the concept under-noted or fledgling. And, as with most things that are new, there are still developing ideas.Omni comes from the word Omnis which can mean all or universal. This is in comparison to other categories out there, like “multichannel”, from the Latin word Multus, meaning multiple or many and from crosschannel, derived from the Latin word Crux, meaning to go across. The way that many are explaining omnichannel today is: ‘cross channel being done well’.


Examples are often that the mobile app should match the responsive design of the website which should thematically reflect the look and feel inside the store. We’d argue that doing cross channel well with the user in mind, is not worthy (nor useful) enough to  deserve a new category. Instead, we hold the belief that Omnichannel is something new and notable, even revolutionary, not just a marginal evolution of existing thinking....