Everyday social media posts may provide insights about health, health outcomes and the quality of care at hospitals, according to two new studies published in the journal BMJ Quality & Safety.
The first study, by a research team at Boston Children's Hospital, examined whether the information that patients post on Twitter might help measure patient-perceived quality of care in U.S. hospitals.
Researchers, led by Jared Hawkins of Boston Children's Hospital's Computational Health Informatics Program and Boston Children's Chief Innovation Officer John Brownstein, Ph.D., wanted to see if they could use Twitter to supplement survey-based methods that measure patient experienceand quality in an inpatient setting.
"The main problems with measuring patient experience by survey are the small numbers of people who respond to surveys and the lag time," says Hawkins in a study announcement emailed to FierceHealthcare. "It can take up to two years before survey data are released to the public."
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