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@Eloquant Receives Minority Investment from Ardian

@Eloquant Receives Minority Investment from Ardian | Language Tech Market News | Scoop.it

Eoquant (FR) offers an all-in-one CRM solution built around three pillars:
– Dialog: software for processing and monitoring all incoming and outgoing contacts;
– Feedback: multichannel survey software designed to collect and measure customer feedback;
– Semantic: automated analysis software using customer comments to reveal strong and weak signals.
Customers include mid-market businesses and large corporates operating in BtoB or BtoC activities.

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@Speechmatics and Neuraswitch Deliver Conversational CRM Solution

@Speechmatics and Neuraswitch Deliver Conversational CRM Solution | Language Tech Market News | Scoop.it
Speechmatics announces its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction.
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@Verizon's New AI Platform Packs Language Intelligence into Customer Support

@Verizon's New AI Platform Packs Language Intelligence into Customer Support | Language Tech Market News | Scoop.it

Verizon's new Digital Customer Experience platform combines four AI-powered components—virtual agent, live agent, knowledge assist, and social engagement—to improve customer support outcomes. The new offering is more tailored for customer support experiences than general-purpose virtual assistants, though at the cost of flexibility.

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Local-Language Customer Support Automation in Asia’s Niche Industries

Local-Language Customer Support Automation in Asia’s Niche Industries | Language Tech Market News | Scoop.it

Sinitic has applied a new solution in two regional niche industries: Regtech, automating multilingual financial consumer complaints for the Central Bank of the Philippines; and iGaming, automating multilingual customer support requests for online gaming operators. In both cases, Sinitic successfully deployed a vertically-integrated product suite powered by the self-built SiniticNLP™ engine, which offers native support for non-English languages such as Chinese, Tagalog, Vietnamese, Japanese and Indonesian.

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Video Overview of Inbenta #NLU Products

Inbenta's natural language understanding enables businesses to reduce their support costs and give their customers over 90% self service rates.

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@PolyAI Raises €10.7M for Conversational Customer Support Platform

@PolyAI Raises €10.7M for Conversational Customer Support Platform | Language Tech Market News | Scoop.it

NLP-driven customer support for London startup

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Mismatch Between Financial Services ‘Voice First’ Plans and Speech Data Availability

Mismatch Between Financial Services ‘Voice First’ Plans and Speech Data Availability | Language Tech Market News | Scoop.it

Ony 10% of a survey cohort say voice data is easily accessible tod drive speech engines and analytics. Where's the data?

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Alibaba Wows #NeurIPS with Voice Assistant Trained to Double Think on Zillions of Customer Calls

Alibaba Wows #NeurIPS with Voice Assistant Trained to Double Think on Zillions of Customer Calls | Language Tech Market News | Scoop.it
The pre-recorded demo call involved the agent asking a customer where he wanted his package delivered. In the back-and-forth exchange, the agent successfully navigated several conversational elements that demonstrated the breadth of its natural-language capabilities.
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Apprente: $4.75 Million in Seed Funding to Develop Self-Learning Interactive Machines

Apprente is building the next generation of conversational, intelligent, interactive machines leveraging its proprietary neuroscience-based AI technology. The company’s technology facilitates lifelong learning (i.e. the ability to capture new information on-the-fly while not forgetting prior information), a concept that comes naturally to humans but not to machines. By designing systems that learn progressively, just as children do when acquiring language, Apprente is poised to dramatically improve the customer service industry.
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