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30, can you believe it? Wow. 30, 30, that is 15 hours of practitioner radio. Well, some times it feels like 15 hours, and sometimes a [xx] just a few minutes minutes ago so. So, this wee on the This is 30 minutes in ITSM audio.
MasterCard is embarking on a five-year partnership with mobile service provider Everything Everywhere to enable customers and small businesses to make contactless payment at over 100,000 retailers in the UK.
One year ago, Rob England wrote this provocative article, “Why CMDB is a Bad Idea for 95% of Organizations”. We know all too well the horror stories many of you have shared about unfulfilled paths to populating and ...
Thank you to those team members who attended the 'All Things ITSM' virtual meeting, through AdobeConnect, on Thursday, September 13. If you attended, please take a moment to provide feedback about your experience.
This week the ITSM Lens will look back on several blog posts around the Help or Service Desk. Although the terms are often used interchangeably, we know, that you know, that we know that they are not synonymous!
Date Monday, May 21, 2012 at 8:24AM. It is a joy to write for HDI. On the heels of a wildly popular CIO article on Social Media and ITSM, today I was given permission to share with everyone my article on Digital Literacy 2012.
Core ITSM. Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me ...
After a very exciting presentation on Reputation in the age of attention, I wanted to take a moment to create some simple list for people to watch. The premise is very simple, regardless of WHO you are in the industry, your ...
There is a saying about a certain road, to a rather inhospitable destination, and how it is paved with the best intentions. For the most part I have heard, and applied, this maxim throughout my personal and professional life.
ServiceSphere - ITSM Musings & Apophenia. If it's happening now in the world of ITSM, it's happening here. ... What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.
Those holding the ITIL Expert certificate now have an opportunity to prove their expertise in implementing ITSM best practices in their organisation. However, also launched two days earlier (April 25 2012) is a new opportunity ...
Troy’s Thunder Bolt Tip of The Day:
Communication and Awareness Planning is an i...
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Aligning ITSM to business goals and structuring the ITSM organization around end-to-end service delivery is a reality. Does your IT team have the skills?
IT governance and ITSM improves real business value by providing the ability to visibly align IT costs with business objectives, ensuring that IT delivers what the business actually needs. This in turn provides strategic ...
If it's happening now in the world of ITSM, it's happening here. Home · Blog · Events · FAQ · Contact. Search Our ... ITSM Weekly THE PODCAST -Rest Of The World Edition · ITSM Weekly THE PODCAST -Antipodean Edition ...
Before my life as an ITSM professor, I was responsible for delivering the monthly reports on IT at a large specialty retailer organization with multiple remote locations in several states across America.
If it's happening now in the world of ITSM, it's happening here. Home · Blog · Events · FAQ · Contact. Top. Home · Blog · Events · FAQ · Contact. Search Our Site. Tomorrows IT News, Today. Blog Review.
Yesterday was garbage day in my part of the world. We have a bin for recycling foodstuffs, one for paper and plastic and if you have a garden another for garden waste. It's fair to say that recycling at home whether food waste, ...
SnappCast - Episode 12 - day 2 of #know12 wrap up for #ServiceNow people that made or didn't make it to the conference.
As fantastic as social IT/social media is, it's really not as powerful without the mobile aspect. Don't get me ... In this case, let me throw out another thought – mobility needs social IT just as much as social IT needs to go mobile.
We are celebrating a lot of milesstones in May 2012. We have reached 300 recording hours globally for all of the podcast properties. Often I am asked for stats and reports, I have shared these internally before, but I thought I ...
I am not a big fan of ITSM maturity assessments. Don't get me wrong, I think we should DO maturity assessments; it's just that they are so frequently done poorly, with useless, maybe even dangerous, starting assumptions.
Posted May 3rd, 2012 by Sandeep Kumar Seeram. Control Objectives for Information and Related Technology (CobiT) is a set of best practices for Information Technology management developed by Information Systems Audit & Control ...
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