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10 Things Employees Hate About Town Halls | ComPRehension

10 Things Employees Hate About Town Halls | ComPRehension | Internal Communications Tools | Scoop.it

"Employees view most town halls as nothing more than “meh.” How do I know this? My firm has conducted hundreds of surveys and focus groups, so we’ve been able to get employees’ unvarnished feedback about town halls. Yes, employees think it’s valuable to interact with senior leaders. But there are many things they hate about town halls."


Read the full article to find out more about this top 10 things employees hate about town halls:

  • Technical/logistical difficulties
  • Bad PPT
  • Poor time management
  • Boring!
  • Over our heads
  • Same stuff, different day
  • Meaningless content
  • Fake questions
  • Not participative
  • Uninspiring
Kim Zinke (aka Gimli Goose)'s insight:

You have the power to improve your town halls. Start by asking employees for their candid feedback. Then address the issues that will make the biggest impact.

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Internal Communications Tools
The Inside Story.  What Internal Communicators in every organization need to know:  tools, resources, how-to's, issues, strategies, and plans.  Find me on Twitter @kzinke
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15 Internal Communication Tools In The Workplace To Consider In 2020 | DeskAlerts

15 Internal Communication Tools In The Workplace To Consider In 2020 | DeskAlerts | Internal Communications Tools | Scoop.it

"What tools do you currently have in your internal communications toolkit? Here are some of the most popular ones other companies will be using in 2020… are they right for you?"

 

Read the full article to find out more about these 15 channels and the pro's and con's of each:

  1. Internal newsletters
  2. Instant messaging
  3. Intranet
  4. Team collaboration tools
  5. Blogs
  6. Corporate social media
  7. Video chat
  8. Video broadcasts
  9. Alerting software for important communications
  10. Team bonding tools
  11. Surveys
  12. Forums
  13. Podcasts
  14. Screensavers
  15. Digital signage
Kim Zinke (aka Gimli Goose)'s insight:

There are so many channels to choose from these days.  This is a great list of popular channels today.  When you understand who your audience is, where they hang out, and how they like to receive their communication, it makes choosing your channel a snap.

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Ultimate Guide to Internal Communications for 2020

Ultimate Guide to Internal Communications for 2020 | Internal Communications Tools | Scoop.it
Your one stop shop for everything you need to know about effective internal communications for your 2020 communications plan and strategy.

 

Read the full article to discover content on more than 20 IC topics as well as a link to download the free 45 page pdf guide.  

Kim Zinke (aka Gimli Goose)'s insight:

Wow!  This is an amazing resource. It provides a great summary on so many topics, examples, tips and tools, and links to supporting material and people.  Not only is this valuable for ICers, but if you have trouble explaining what you can do for an organization, I would recommend sharing this guide with your decision makers.

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Internal Comms Television | theEMPLOYEEapp

Internal Comms Television | theEMPLOYEEapp | Internal Communications Tools | Scoop.it

"Internal Comms Television (ICTV) is the channel for internal communications and employee engagement programing! Each episode tackles different communications strategies, challenges,
industry changes, thought leadership, and more."

 

Access the page to see the latest videocast episode.  Or subscribe to their channel on YouTube.

Kim Zinke (aka Gimli Goose)'s insight:

The episodes are a combination of animation and live interviews.  Most are around the 2 minute mark so it's not hard to fit in an episode into your schedule.

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16 Must-Read Blogs on Internal Communications | leadercommunicator

16 Must-Read Blogs on Internal Communications | leadercommunicator | Internal Communications Tools | Scoop.it

"What does it take to communicate and develop internal communication strategies more effectively? Even the most creative and innovative communicators can benefit from new communication tips and best practices – for themselves and for the leaders they support.

 

The communication professional’s role is evolving every day. The best communicators are listening ever more closely to every stakeholder and including ways to create dialogue and engagement."

 

Access the article to find links & descriptions of these 16 recommended blogs.  And don't forget to check out the site authoring this article.

  1. Alive With Ideas
  2. All Things IC by Rachel Miller
  3. backstitch
  4. Communication Director
  5. Harvard Business Review – Communication
  6. IABC Communication World (CW) Observer Blog
  7. IC Kollectif
  8. Institute of Internal Communication
  9. PR Say (PRSA)
  10. Poppulo – IC Matters
  11. Ragan Communications
  12. Several People Are Typing – Slack Blog
  13. Simplycommunicate
  14. SnapComms
  15. The Bananatag Blog
  16. The Conference Board Marketing & Communications Blog
Kim Zinke (aka Gimli Goose)'s insight:

A great compilation.  Super happy to have discovered 5 new sites to follow!

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Light at the end of the tunnel - or oncoming trains at high speed? | ickollectif

Light at the end of the tunnel - or oncoming trains at high speed? | ickollectif | Internal Communications Tools | Scoop.it

"Practitioners highlight current IC challenges in Happeo's new qualitative research report.  In my conversations with a dozen IC practitioners around the world, I get a sense of a profession that is trying to dig itself out of a hole - while at the same time, it faces a combination of technological, organization, and economic dynamics that could either allow them to leapfrog to the next level or leave them as stunned bystanders.

 

IC professionals continue to want to position themselves as strategic partners to senior management, but find their organizational credibility and their ability to remain in their roles dependent on meeting increasingly pressurized tactical demands from senior leaders."

 

Read the full article to find the link to the free download of the first in a six-part series of research analyzing where IC sits in 2019, and where it will go beyond that.  The research was performed by one of IC's most recognizable veterans: Mike Klein.  In this first report you'll find out about:

  • the vicious circle
  • changes in the business environment accelerate
  • talent
  • technology

 

You can also hear more from Mike Klein about this research in happeo's first episode of The Internal Communication Podcast

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Podcasting as a Secret Weapon in Employee Communications | Your Thought Partner

Podcasting as a Secret Weapon in Employee Communications | Your Thought Partner | Internal Communications Tools | Scoop.it

"Companies have used podcasts for years for broadcasting meetings to a large or global audience, but that’s not the type of podcast I’m thinking about. I’m excited about fresh approaches to podcasts that give leaders and communicators at all levels a chance to reveal a different side of their personalities and what matters to them."

 

Read the full article to find out more about how the following people and organizations are using podcasts:

  • Chicago Mayor Rahm Emanuel
  • Marriott
  • Johns Hopkins All Children’s Hospital
Kim Zinke (aka Gimli Goose)'s insight:

Podcasting is a channel worth exploring for a number of reasons.  Besides being easier and cheaper than video, it is less intimidating to a first time host.  If you have a lot of remote or travelling staff, this is a good alternative to having to read or watch something.  And podcasting is intimate - where else are you actually sitting in someone's ear ;)

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How our remote team works better together: Snapchat as an internal communications tool | Close.io

How our remote team works better together: Snapchat as an internal communications tool | Close.io | Internal Communications Tools | Scoop.it

"Today, companies use tools such as Slack, Zoom, Basecamp, Hackpad, Timezone.io to keep communication channels open and active across teams and timezones.

 

And while the software stack for internal communications is impressive, it comes with one huge flaw: it lacks a genuine human connection.  This is where Snapchat comes in."

 

Read the full article to find out about Close.io's experience with Snapchat and more about:

  • How it allows them to build better relationships between each other not only as a team, but also as individuals.
    • It removes friction
    • It's instant
    • It's personal
    • It’s (sort of) private
  • How they use it
    • Keeping each other motivated
    • Sending feedback
    • Shooting over reminders
    • Documenting life on the road
    • Documenting customer visits
    • Taking founder walks
    • Keeping fit
  • Where it falls short
    • You can’t guarantee employee adoption
    • You can’t group snap
Kim Zinke (aka Gimli Goose)'s insight:

Other reasons Snapchat works well as an internal communications tool is it offers some lighthearted fun, it only takes a few seconds to create and consume, and it's user generated.

 

Snapchat is free to use.  I've been playing with it for a few weeks using the iPhone app.  I don't find it very intuitive so the learning curve has been longer than I'm accustomed to.  Once you get into the swing of things it's a lot of fun!

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17 Top Internal Communication Channels | CM Bell

17 Top Internal Communication Channels | CM Bell | Internal Communications Tools | Scoop.it

"The days of a one-size-fits-all channel are gone.  As many as five generations with diverse communication appetites make up today's workforce - making the job of the communicator increasingly complex.

 

Access the article to view the infographic and find out more about the most popular channels being used for internal communication categorized by:

  • digital
  • environmental
  • in-person
  • print
Kim Zinke (aka Gimli Goose)'s insight:

Be sure to scroll further down the page past the infograph to find more detailed information (often supported with additional resources and information) about these channels.

lingerak's comment, February 5, 2018 3:41 AM
Nice
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6 Infuriating Things That Piss off Internal Communicators | bananatag

6 Infuriating Things That Piss off Internal Communicators | bananatag | Internal Communications Tools | Scoop.it
What's worse: No one understanding what you do at work or having no way to prove you did it well? We interviewed 20 IC professionals for our Chuck Chats series and they told us what really gets their blood boiling about internal comms.

 

Read the full article to find out more about these six infuriating things that piss off internal communicators:

  • No one knows what Internal Comms does
  • Out-of-touch stakeholders
  • Terrible or non-existent IC strategy
  • No measurement and no data
  • The internal communicator inferiority complex
  • Bad content
Susanna Lavialle's curator insight, October 28, 2017 4:52 PM
Some interesting quotes, like explaining all the time and justifying... infuriating it can be indeed... I especially like the part about making noise and blurring rather than having an impact on the business objectives... or getting people aware, not engaged or even understanding,,, Much time spent in internal co. In running after people for content and responding to some urgent last minute requests... or working ad hoc reactive way rather than in a planned way...Makes it quite impossible to work... Also agree on the difficulty of keeping it internal.. ans too often see companies having no real strategy or objectives... or no real effort to do measurement
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On these questions, the future of IC is in our hands | IC Kollectif

On these questions, the future of IC is in our hands | IC Kollectif | Internal Communications Tools | Scoop.it

"Talking about Internal Communication's (IC's) future doesn’t just have to address what’s going to happen in the future, it also needs to address what's happening, or not happening, right now.  And IC's future comes down to answering a number of questions correctly and without delay."

 

Read the full article to find out more about the answers IC practitioners provided to these four questions:

  1. Are we to focus on outcomes or technology?
  2. Does engagement matter more than impact?
  3. How can we measure the impact of binary outcomes and what we contribute to them?
  4. Can we make good use of supportive stakeholders (who aren't our bosses)?
Kim Zinke (aka Gimli Goose)'s insight:

Such an opportunity.  How often do you get to define what your profession could/should look like.

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Top 10 Internal Communication Influencers to follow on Twitter | BlogIn

Top 10 Internal Communication Influencers to follow on Twitter | BlogIn | Internal Communications Tools | Scoop.it

"Nowadays, internal communication doesn’t get the attention it deserves.

 

Luckily, there are many excellent communication influencers who are very active on Twitter sharing insights from the industry and engaging in crucial conversations on a regular basis. If you want to keep up with the world of internal communication and get all those best practices tips and knowledge, make sure to follow these 10 influential Twitter accounts."

 

Read the full article to find out more about these 10 influencers and where to connect with them.

Kim Zinke (aka Gimli Goose)'s insight:

A great list of people.  For even more suggestions, check out IC Kollectif's list of IC thought leaders at 

www.ickollectif.com/ic-thought-leaders 

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Leadership Communication: 6 Steps to Handling Tough Conversations | Your Thought Partner

Leadership Communication: 6 Steps to Handling Tough Conversations | Your Thought Partner | Internal Communications Tools | Scoop.it

"Having tough conversations and communicating difficult topics is part of a leader’s job. But just like you plan for contingencies in your business, planning how you will communicate difficult messages can improve the ultimate outcome. It is seldom easy to share difficult news, but thinking through your approach in advance definitely can improve the process."

 

Handling tough conversations involves two aspects: Crafting a clear message and having the conversation.  Read the full article to find out more about these six steps to help you prepare:

  1. Identify the problem
  2. Identify your desired outcome
  3. Identify your audience
  4. Structure your key messages/conversation
  5. Deliver your message
  6. Follow up
Kim Zinke (aka Gimli Goose)'s insight:

Pretty similar steps are used to prepare for any communication or comms plan.  The first questions I always ask are:  What do you want the receiver to know, feel, and do?  Those usually guide me through the remaining steps.

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4 Reasons Every CEO Should Send a “Friday Note” | Medium – Chip House

4 Reasons Every CEO Should Send a “Friday Note” | Medium – Chip House | Internal Communications Tools | Scoop.it

"How do you best communicate with today’s mobile & social workforce, and particularly millennials? How do you engage them and inspire them to stay, and commit to your company? Unlike their predecessors in the GenX or Baby Boomer generations, millennials are already predisposed to leaving your company sooner — often for greener pastures where they see more opportunity, a bigger vision, more autonomy, or the chance to make a difference.

 

CEOs need to do better. They need to communicate more, setting a consistent drumbeat of vision and inspiration. Many leaders might be surprised to learn that there is some low hanging fruit here."

 

Read the full article to find out more about these reasons why your CEO should consider issuing a company wide weekly message:

  1. Executive communication is a top reason employees stay…or leave.
  2. Your company will become more nimble, move faster, and achieve more.
  3. Employees will feel more connected to you, your vision, and your goals.
  4. Common causes align, inspire and motivate.
Kim Zinke (aka Gimli Goose)'s insight:

A great idea especially when staff are spread out and don't get a chance to interact with the CEO on a regular basis.  It doesn't have to be a long piece, and really no need for it to be if this is a weekly occurrence. There are many ways it could be issued - email, video, graphic, social channels.  Making it an informal personal message will go a long way.  And be sure to ask staff what they'd like to hear about.

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13 Internal Communications Blogs That Are Actually Worth Your Time | Mister Editorial

13 Internal Communications Blogs That Are Actually Worth Your Time | Mister Editorial | Internal Communications Tools | Scoop.it
I reviewed 50+ blogs to narrow it down to these top contenders

 

Read the full article to discover 13 great IC focused blogs to follow and why.

Kim Zinke (aka Gimli Goose)'s insight:

A great list of IC focused blogs worthy of your time.

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6 Best Brands That Dominate User-Generated Content on Instagram | wishpond

6 Best Brands That Dominate User-Generated Content on Instagram | wishpond | Internal Communications Tools | Scoop.it

"Building a community, consistently posting and monitoring social media, can feel overwhelming. But with the help of a loyal following and fans, user-generated content (UGC) can take away from the day-to-day content struggle.

 

UGC is a powerful form of marketing for any brand. It allows you to strengthen your relationships with followers and customers and broaden your online presence.  UGC is content created by individuals outside of the business. It’s authentic and created by people who love your brand."

 

Read the full article to learn how six brands dominate UGC on Instagram and why these are their best practices:

  • Select the Best Images
  • Always Tag or Credit Your UGC
  • Share Real Experiences
  • Openly Ask for UGC
  • Get Testimonials From Your UGC
  • Use UGC to Get Customer Feedback
Kim Zinke (aka Gimli Goose)'s insight:

Regardless of where your community hangs out, or if it's an internal or external audience, the lessons and best practices described by these brands can be applied.  Look for your ambassadors, invite them in, and see your engagement rise.  It's a combination of pride in ownership and being recognized.

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6 Steps to Help Your Employees Understand Your Strategy | leadercommunicator

6 Steps to Help Your Employees Understand Your Strategy | leadercommunicator | Internal Communications Tools | Scoop.it

"The majority of employees don't understand their company's strategy according to our research.  It’s up to you to engage others so they have the same clear picture you do of your strategy and where the business is going. The reality is that some may have small windows into your view of the strategy, but very few have the whole picture like you do. Lift the perspective out of your head and get it into others’ so they can own it and help you achieve it."

 

Read the full article to find out more about these 6 steps to help your employees understand your strategy:

  1. Put the strategy on a single piece of paper
  2. Share the strategic framework and ensure your leaders are aligned
  3. Provide leaders training on how to use the tools
  4. Use the strategic framework consistently in your communications
  5. As your thinking evolves about the strategy update your framework and communicate regularly
  6. Celebrate wins
Kim Zinke (aka Gimli Goose)'s insight:

The issues raised here are common to many topics.  So these solutions could be applicable to many of your communication challenges.

 

To dig in a little deeper, I recommend these two articles by the same author:

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your essential new comms planning guide – free to download | Comms2Point0

your essential new comms planning guide – free to download | Comms2Point0 | Internal Communications Tools | Scoop.it
Comms planning. It’s never been more important to get this right. So, an all-new downloadable comms planning guide has been launched to help you. by Darren Caveney

 

You're 10 steps away from success!  Access the article to find the links to the following free comms planning guide:

  • poster
  • worksheets
Kim Zinke (aka Gimli Goose)'s insight:

Download this poster & hang it up on your wall.  Then point to it when you're discussing how you'll help them achieve success using these 10 steps.  Then pull up the 10 worksheet pages and get started!

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Chatbot Case Study: Bupa, an International Healthcare Company | Chatbots Magazine

Chatbot Case Study: Bupa, an International Healthcare Company | Chatbots Magazine | Internal Communications Tools | Scoop.it

Bupa used a chatbot (created by Tangowork) to support employees through the relocation of their London offices. It’s delivered via Skype for Business. After the move, it expanded to questions about day-to-day work

 

“In our new building there are no desk phones. Everything’s done via Skype for Business, and instant messaging is used regularly. So rather than create a website to talk about the new offices, we decided to introduce a chatbot that could offer instant answers.”

 

Read the full article to find out:

  • how the internal comms team was involved
  • what questions the chatbot could answer
  • where the chatbot is located
Kim Zinke (aka Gimli Goose)'s insight:

What a great tool!  I like that they incorporated it into the tools staff were already using, Skype and the intranet (go where your audience is hanging out).  Also, by monitoring the chatbot's transcripts, they were able to quickly identify other frequently asked questions.  Even if it was out of scope for the initial phase, they were creating a database of questions for future releases.

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Lessons in excellence: how to celebrate your hidden heroes | Alive with Ideas

Lessons in excellence: how to celebrate your hidden heroes | Alive with Ideas | Internal Communications Tools | Scoop.it

"What does it take to create an award winning internal comms campaign? How can you weave in that much needed creativity? And what can we learn from others who are making their mark?

 

Objectives, strategy, tactics.  Three fundamental elements.

 

Here Helen O’Leary, Communications Assistant at Gateshead Health NHS Foundation Trust talks us through how a thorough commitment to those elements (along with a big dose of creativity) helped to create an award winning campaign."

 

Read the full article to find out the answers to these questions on how this team gathered stories to highlight and celebrate their hidden heroes:

  • what was the objective
  • who supported you
  • what challenges or setbacks did you face
  • what made this a particularly creative campaign
  • what was the outcome
  • what did you learn from it
  • what advice would you give to those planning a comms campaign
Kim Zinke (aka Gimli Goose)'s insight:

This is a great case study on ways to integrate internal & external comms, recognize staff, engage your end user, and utilize existing branding.

lingerak's comment, February 5, 2018 3:41 AM
Awesome
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The Top 10 #internalcomms hashtags on Twitter | h&h

The Top 10 #internalcomms hashtags on Twitter | h&h | Internal Communications Tools | Scoop.it
Looking for the best place to find information, insights, and advice on all things internal comms? Look no further than these Twitter hashtags!

 

Read the full article to discover the top 10 IC Twitter hashtags and who their top contributors are.

Kim Zinke (aka Gimli Goose)'s insight:

A great selection of tags.  Still looking for more?  Here's more curated articles of who to follow.

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listed: the 55 skills a comms team needs in 2017 | comms2point0

listed: the 55 skills a comms team needs in 2017 | comms2point0 | Internal Communications Tools | Scoop.it

"The skills you need to communicate have been changing. A few years back I blogged a list of skills that every team needed. This started as a list of 40 skills. No more. This is now 55. But do you want to know the good news? I don’t think everyone needs all of them. But your team’s strength should be drawn from different areas."

 

Read the full article to find out more about the 55 skills your communication team needs listed under these areas:

  • Strategic
  • Core
  • In person
  • In words
  • In pictures
  • In video
  • In print
  • In data
  • On social media
Kim Zinke (aka Gimli Goose)'s insight:

LOL!  My favourite skill is #10 - carry a Field Marshall’s baton to see the big picture, wear a lab coat to know the data, and have a plate of cake to speak human.

 

A great list.

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Internal Communication Growing Pains and How To Solve Them | CX Journey

Internal Communication Growing Pains and How To Solve Them | CX Journey | Internal Communications Tools | Scoop.it

"Good internal communication can make a big difference for any company. A failure of communication can cause projects to fail, increase costs, and can contribute to an atmosphere of discontent among your staff.

 

For so many businesses, the drive to develop an effective feedback loop only comes after a failure has made the need for change obvious."

 

Instead of waiting for disaster, read the full article to find out more about these tips for solving problems with internal communication:

  • It starts on the first day
  • Have a clear vision
  • Have an open door
  • Do some team building
  • Write it down
Kim Zinke (aka Gimli Goose)'s insight:

Besides being proactive, all of these are an inclusive approach, allowing everyone to feel they are a valuable contributor.

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The Courageous Communicator Quest Challenge Series | leader communicator blog

The Courageous Communicator Quest Challenge Series | leader communicator blog | Internal Communications Tools | Scoop.it
Welcome to the Courageous Communicator Quest Challenge! 13 weeks, 13 challenges, and heaps of personal accomplishments to become one remarkable leader.

 

Click on the links below to access each of the 13 challenges and find yourself on a journey to becoming a remarkable leader

 

  1. Know Your Authentic Self
  2. Become Self Aware (Walk the Talk)
  3. Disclose Yourself to Others
  4. Stay True to Yourself Under Pressure (Integrity)
  5. Develop an Accurate Picture of the Business
  6. Envision the Future
  7. Plan Your Communication
  8. Embrace Kindness and Caring
  9. Create an Emotional Connection
  10. Understand Others & Listen Empathetically
  11. Create Dialogue That Makes a Difference
  12. Give Others Feedback and Be Open to Input
  13. Empower Others and Help Them Believe in Themselves
Kim Zinke (aka Gimli Goose)'s insight:

I loved following along with this challenge. Perfect to develop your own skills or to help leaders with theirs.

 

While the intent of the series is to develop your overall leadership skills, you'll quickly discover how many of the challenges relate to the communication world by understanding:  your personal bias, your audience, and the importance of communication with others.

 

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4 Reasons You Need a Leadership Portal | Gagen MacDonald

4 Reasons You Need a Leadership Portal | Gagen MacDonald | Internal Communications Tools | Scoop.it

"As the business world continues to evolve in unpredictable ways, leaders face new and mounting pressures and challenges. Today’s executives and managers, faced with a constant barrage of information, find it harder than ever to identify the information, tools and resources they require in order to lead.

 

To cut through the clutter, leaders need a fresh communications strategy: a dedicated online community portal."

 

Read the full article to find out more about the value of a user-centric hub:

  1. It saves leaders' time
  2. It keeps leaders motivated
  3. It promotes collaboration
  4. It supports ongoing professional development
Kim Zinke (aka Gimli Goose)'s insight:

What a great idea.  Besides being a one stop shop for all the materials your leadership team needs (eg. speaking notes, comms plans), you could also curate articles of interest specific to your company (eg. industry news, your company in the news) or the individual (eg. leadership tips, how to be a great presenter).

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If newspapers are curating content, why aren’t business communicators? | Holtz Communications + Technology

If newspapers are curating content, why aren’t business communicators? | Holtz Communications + Technology | Internal Communications Tools | Scoop.it

"Beginning around 2011, content curation was a hot topic. There was no end of workshops and keynotes and blog posts and books. Today, you can talk about curation and hear a pin drop.

 

Curation is alive and well even if it seems quaint compared to Artificial Intelligence, Augmented Reality, voice tech, and some of the other technologies that have pushed it aside."

 

Read the full article to find out more about:

  • who is curating effectively
  • why it should be considered
  • new business uses for curated content
Kim Zinke (aka Gimli Goose)'s insight:

Curation -  a topic near and dear to my heart.  I curate articles here that I hope provide valuable insights and resources to internal communicators.  To do it well, it takes time to cultivate your sources and key words, go through numerous articles to find the gold nuggets, and write a brief intro and your thoughts.

 

I believe curating as an internal comms tool is a fabulous way to encourage staff collaboration.  Every organization has topics of interest to their staff, community, or clients. Encourage people to share articles and their insights.  They're probably already collecting and sharing the articles among their peers.  They could be a regular or sporadic contributor.  A great recognition tool as well.

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