HR Transformation
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HR Transformation
Articles and news related to people management, organisational change and the world of work
Curated by Andrew Spence
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Chatbots in HR, the realities and opportunities

Chatbots in HR, the realities and opportunities | HR Transformation | Scoop.it

Could a chat bot take on some of the more difficult, empathetic, context specific - human work, like learning and development? From Alistair Shepherd from Saberr.

Andrew Spences insight:

Todays chatbots do simple tasks pretty well.

 

In HR, chat bots are being used to point candidates and employees in the right direction for simple information requests such as applying for leave.

 

This article asks whether chat bots can move up the scale and solve complex problems that us humans struggle with?

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The Employee Experience Is The Future Of Work: 10 HR Trends For 2017

The Employee Experience Is The Future Of Work: 10 HR Trends For 2017 | HR Transformation | Scoop.it
As we enter 2017, the next journey for HR leaders will be to apply a consumer and a digital lens to the HR function creating an employee experience that mirrors their best customer experience.
Andrew Spences insight:

This is a very good article from Jeanne Meister that poses many questions for HR leaders, and also the supporting HR Technology ecosystem.

 

We need to design #1 a compelling employee experience, which is harder when many of our HR processes are crystallised within a legacy HRIS system.  

 

The article also picks up on big trends such as #9 Focus on team development, not just individual development and #6 Plan for a Blended Workforce.  

 

And finally, an important question,

What are you doing to prepare for this?

 

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From chatbots to measuring the lifetime value of employees: AI is rapidly augmenting HR

From chatbots to measuring the lifetime value of employees: AI is rapidly augmenting HR | HR Transformation | Scoop.it

New article from brand new site, The People Space.

The robots are coming, and they want to improve your HR processes. How will artificial intelligence affect the critical areas of recruitment, employee engagement and talent management?

Andrew Spences insight:

Good article highlighting the potential of AI in augmenting HR.

 

With examples from

  • Talent Management - early identification of talent; predicting likelihood of success, helping succession planning; and the linking of people data to business performance to create “a measure of lifetime value”.
  • Employee Sentiment  -  2 examples of tools already available in this area: Talla, which is mainly focused on answering questions related to recruitment, and Jane, which acts like an HR service centre.
  • Recruitment - using pattern recognition that can be missed by us humans with all our preconceived ideas and biases
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