HR Transformation
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HR Transformation
Articles and news related to people management, organisational change and the world of work
Curated by Andrew Spence
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Using People Analytics to drive business performance: quick-service restaurant chain

Using People Analytics to drive business performance: quick-service restaurant chain | HR Transformation | Scoop.it

"A nice case-study from McKinsey - a quick-service restaurant chain with thousands of outlets around the world is using data to drive a successful turnaround, increase customer satisfaction, and grow revenues."

Andrew Spences insight:

I enjoyed reading this case-study as it sums up some key themes in how to be successful with people analytics.

 

Interesting that the data collected was well beyond what is measured in our HR systems, including actual employee behaviour.

 

Also, this was a pilot which had encouraging results with customer satisfaction scores up more than 100%.

 

There were four insights that you can read about :-

  • Personality counts
  • Careers are key
  • Management is a contact sport
  • Shifts differ

 

And a summary that should be printed on every CHRO's job description :- 

 

"executives who can complement experience-based wisdom with analytically driven insight stand a much better chance of linking their talent efforts to business value"

 

Prof. Dr. Kai Reinhardt's curator insight, July 30, 2017 3:36 AM
Guter Case zu Daten-Analytics im Talent Management 
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Managing Attrition – Are You Looking Backwards or Forwards?

Managing Attrition – Are You Looking Backwards or Forwards? | HR Transformation | Scoop.it

An article from yours truly on the benefits of using predictive analytics to better manage attrition (and retention)

Andrew Spences insight:

How do you manage attrition?

An article that explains some of the benefits of using predictive analytics in HR.

Predicting attrition is a tangible way to demonstrate value of people analytics and HR.

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