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Workplace Evolutionaries (WE) win 5 awards at IFMA World Workplace; Kate North, Global Chair and co-founder of WE, honored with prestigious Chair Citation 

Workplace Evolutionaries (WE) win 5 awards at IFMA World Workplace; Kate North, Global Chair and co-founder of WE, honored with prestigious Chair Citation  | Workplace News | Scoop.it

Workplace transformation strategist, change leader and community-builder Kate North was honored for her contributions to IFMA and to the facility management profession with a Chair Citation presented by 2017-2018 chair of IFMA’s board of directors William M. O'Neill, CFM.

 

Other awards went to WE leaders: Christopher Hood, Stephen Monaco, Diane Coles-Levine, and Nancy Sanquist-Johnson.   

Workplace Evolutionaries' 's insight:

“As global chair of IFMA’s Workplace Evolutionaries (WE) Community, Kate North (Colliers) has led a group of forward-thinking workplace strategists to accelerate research, knowledge, and innovation around the emerging workplace,” said William O'Neill, CFM, Chair of IFMA’s Board of Directors. “Kate and the WE Community know the workplace is changing; but instead of watching it unfold, they’re making it happen.”

 

Distinguished Author Awards went to:

 

 

Christopher Hood (Advanced Workplace Associates), co-founder of WE Global Chair Award his WE leadership, his commitment to sharing knowledge as the co-host of the WE:binars, and for his work with academic institutions toward expanding their real estate and FM programs to include a holistic approach to workplace transformation. 

 

Hood also accepted the Community Award of Excellence in Communications award on behalf of WE.

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Human Capital Reporting - Coming to a Shareholder's Report Near You

Human Capital Reporting - Coming to a Shareholder's Report Near You | Workplace News | Scoop.it

"Depending on the extent to which companies voluntarily adopt the new ISO standards, stakeholders — investors, analysts, customers, and current and prospective employees — would have a new category of data with which to assess organizational value and the prospects for financial and non-financial returns from investments in human capital."

Workplace Evolutionaries' 's insight:

A group of large institutional investors (representing $80 Trillion in assets) have been pushing the SEC to require companies to report on human capital practices. Late last year, ISO released its guidelines; 23 metrics across 9 categories including diversity, ethics, trust, productivity, skills, availability and more.  

Some countries are likely to make this reporting mandatory. Interestingly, the article indicates the conversation has shifted from one of providing a measure of corporate value to one of disclosing good (or bad) citizenship.

Workplace strategists might look to this list for examples of good pre/post-project metrics.

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How To: Quantify the ROI of Workplace Change

How To: Quantify the ROI of Workplace Change | Workplace News | Scoop.it

FMJ's  How-To Guide features article on how to quantify the impact of workplace change.

Workplace Evolutionaries' 's insight:

WE contributes a monthly column to FM Journal. This month Workplace Evolutionary, Kate Lister shows how to quantify the impact of workplace change on productivity, engagement, and turnover and offers tips on how to design spaces that improve all three.

 

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Less than a third of companies are confident they are using employee data responsibly

Less than a third of companies are confident they are using employee data responsibly | Workplace News | Scoop.it

"The cost of decoding organizational DNA irresponsibly is high, as are the rewards of getting it right: the difference in growth rates between losing and earning employee trust through the use of workforce data is as much as 12.5 percent, or U.S. $3.1 trillion globally."

Workplace Evolutionaries' 's insight:

An Accenture survey of 1,400 global executives showed while nearly two-thirds  of businesses are using new technologies (such as wearables, workplace applications, and online activity monitoring) to gather workforce information, only 30% say they are certain they are using it responsibly.

Other insights from the report include:

  - 31% are holding back on investments in technologies due to employee concerns

  - 49% say in the absence of legislation, they are charging forward without taking measures toward responsibility

  - 70% of employees would give permission to employers to collect data if they were given more control over its use

The article offers a risk/reward analysis by industry and examples of businesses acting responsibly.

 

 

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Organizations moving away from productivity and revenue KPIs in favor of customer experience; Innovation may suffer

Organizations moving away from productivity and revenue KPIs in favor of customer experience; Innovation may suffer | Workplace News | Scoop.it

Employees will always be a critical factor in any innovation program – both coming up with new ideas that address real problems and seeing them through to fruition,” says Neil Sholay, Vice president of Innovation, Oracle. “But they need an effective and supporting culture of innovation to be successful. 

Workplace Evolutionaries' 's insight:

A new study from Oracle shows companies are not prepared to innovate. Mostly they lack commitment and clarity around who 'owns' innovation. As a result, more than half of the proposed innovations are never pursued. Perhaps worse, the emphasis on customer experience as KPI, may be at the expense of employee engagement. Only 44% see organization pipeline as key to innovation and only 41% consider the impact of company culture.

 

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BNY Mellon's move to rescind work-at-home leads to employee mutiny and quick reversal

BNY Mellon's move to rescind work-at-home leads to employee mutiny and quick reversal | Workplace News | Scoop.it
“We have listened and learned,” CEO Charlie Scharf said in an email to employees worldwide.
Workplace Evolutionaries' 's insight:

U.K. employees were reportedly so distressed by the move they were considering legal action. "We did not fully appreciate the level of impact this would have on those employees with existing arrangements,” said CEO Scharf. He originally backed the move citing increased collaboration and quicker decision making, but after the employee outcry, announced he was rethinking the move.

 
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What POE, LiFi, and 5G will mean to the future of buildings

What POE, LiFi, and 5G will mean to the future of buildings | Workplace News | Scoop.it

"The benefits of “smart” technologies and operations for design, construction, and ownership/operations are now inescapable."

Workplace Evolutionaries' 's insight:

If you haven't thought about how power-over-Ethernet (POE), LiFi, edge computing, or 5G will impact the future of buildings (or if you're scratching your head wondering what these are) this article is for you.

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What if every surface in your home or office could respond and morph throughout the day?

What if every surface in your home or office could respond and morph throughout the day? | Workplace News | Scoop.it

What if the future smart home were more than gadgets, wires, and flashing lights? What if instead, we used technology to make the existing spaces around us more beautiful?"

Workplace Evolutionaries' 's insight:

You've no doubt seen or heard of lights that can change color throughout the day, but what about walls? lampshades? sofas? artwork? While the technologies and materials that make this possible are mostly found in laboratories today, you can bet they'll be coming to a home or office near you in the not-too-distant future.

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In case you doubted it, new robust study proves small teams fuel radical innovation, but...

In case you doubted it, new robust study proves small teams fuel radical innovation, but... | Workplace News | Scoop.it

“Big teams take the current frontier and exploit it,” Evans says. “They wring the towel. They get that last ounce of possibility out of yesterday’s ideas, faster than anyone else. But small teams fuel the future, generating ideas that, if they succeed, will be the source of big-team development.”

Workplace Evolutionaries' 's insight:

The researchers looked at more than 65 million scientific papers, patents, and software projects from the past six decades. They concluded that disruptive ideas overwhelmingly come from small teams. But here's the catch, when small teams are financed by large government funds, they lose their advantage and perform no better than large teams. 

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Is Airbnb the next WeWork?

Is Airbnb the next WeWork? | Workplace News | Scoop.it
Redefine business travel for your team with Airbnb. Help your team always feel at home, at any price point, anywhere they go, whether for group trips, team off-sites or extended stays.
Workplace Evolutionaries' 's insight:

Looks like Airbnb wants a piece of the workplace pie. Their new video features happy employees using Airbnb's for team off-sites and company retreats. 

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WeWork's purchase of people tracking software raises privacy issues

WeWork's purchase of people tracking software raises privacy issues | Workplace News | Scoop.it
WeWork’s chief product officer said they’re aiming for a “Google analytics for space,” but their new tech acquisition raises questions about privacy i
Workplace Evolutionaries' 's insight:

The WeWork model offers a rich source of data about what people like and dislike about a space. It also affords them insights about how and when people use various types of spaces. With the purchase of Euclid, they will now have the ability to track even more about how people utilize and move between spaces.

 

While the media response points to privacy issues, Euclid's technology is one of many that allows for people tracking. Smart phones, smart watches, sound and heat-sensing lightbulbs, programs that can 'watch' what employees are doing, and  many more technologies are becoming commonplace.

 

Working along side HR, IT, and Risk Management, organizations, particularly those in the U.S. who are not governed by GDPR, would be wise to take a deliberate stand on privacy now, before it is too late.

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GitLab's 2,000 page employee handbook available for free and it's an amazing read!

GitLab's 2,000 page employee handbook available for free and it's an amazing read! | Workplace News | Scoop.it

"The GitLab team handbook is the central repository for how we run the company. Printed, it consists of over 2,000 pages of text. As part of our value of being transparent the handbook is open to the world, and we welcome feedback.

Workplace Evolutionaries' 's insight:

Why would you want to read a 2,000 page employee handbook? Because it's amazing. It covers everything from their core values to chat/email etiquette. There's a whole chapter devoted to communications protocols including how to keep virtual workers from feeling ostracized. Another chapter not only reveals the dozens of apps they use to manage their work, but details about how to use them. 

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Leigh Stringer's summarizes takeaways from First Annual DesignWell Conference 

Leigh Stringer's summarizes takeaways from First Annual DesignWell Conference  | Workplace News | Scoop.it

The DesignWell pre-conference and conference took place in San Diego, January 21-23, 2019.

Workplace Evolutionaries' 's insight:

Here's a recap of some of the topics and recommended resources at this Friends of WE event:

  - Check out ASID's WELL Platinum+LEED Platinum space (with metrics)

  - Mindful materials offers a one-stop-shop for data on the health and environmental impact of products from leading manufacturers

  - Kay Sargent stressed the need for attention to neuro-diversity in workplace design

There are many more in the full recap.

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How To: Use coworking to enhance your workplace mix

How To: Use coworking to enhance your workplace mix | Workplace News | Scoop.it
Learn when off-site coworking facilities can be a benefit and how to go about making sure they are successful. This is a rapidly growing part of the working population.
Workplace Evolutionaries' 's insight:

Each month WE contributes an article to FMLink. This month, Workplace Evolutionary, Susan Streur looks at the risks and rewards of using coworking as part of the corporate real estate mix.

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Is your job killing you? The answer is 'yes' for many of us.

Is your job killing you? The answer is 'yes' for many of us. | Workplace News | Scoop.it

Too many Americans are trapped in toxic jobs, a problem employers and employees need to take more seriously. Jeffrey Pfeffer, an organizational behavior professor at Stanford who wrote the book Dying for a Paycheck, found through his research that poor management in U.S. companies accounted for up to 8 percent of annual health costs and was associated with 120,000 excess deaths every year."

Workplace Evolutionaries' 's insight:

Work is the leading cause of stress and stress is a leading cause of many chronic problems including poor sleep, digestion issues, depression, over-eating, pain, and more. While the article offers a couple of token ideas for reducing stress, the author's best advice to those with toxic jobs is to get a new one. Given the cost of losing a good employee and the war for talent, reducing employee stress and ferreting out the root causes ought to be an employer's job #1.

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Microsoft includes remote worker stigma in unconscious bias training

Microsoft includes remote worker stigma in unconscious bias training | Workplace News | Scoop.it
By using videoconferencing and chat tools like Skype and instant messaging, Rich Kaplan, general manager of employee experience at Microsoft, says he's seen teams "move beyond" the face-time bias. Sometimes, he says, a team will host multiple meetings on the same topic, to make sure everyone from different time zones has a chance to chime in.
 
"I think the technology is good enough today where if you really want to be diverse and inclusive globally, you have no choice but to use the tools to your advantage," he says.
Workplace Evolutionaries' 's insight:

A UC Davis researcher quoted in the article suggests there's an unconscious perception that people who are seen around the office during regular working hours are more reliable, committed, dependable than remote workers (including telecommuters and those who travel heavily). In fact, Microsoft's 'unconscious bias' training includes an example of forgetting to invite remote workers to a meeting. 

The worry is that the 'not-being-seen'-bias could result in poorer performance reviews. It suggests including social time with remote workers and making sure managers judge their people by what they do, rather than their subjective feelings toward them.

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Don't miss these upcoming WE events.

Don't miss these upcoming WE events. | Workplace News | Scoop.it
Workplace Evolutionaries' 's insight:

 

IFMA Facility Fusion 2019 
Atlanta Marriott Marquis, Atlanta GA - April 8-10

Join WE at Facility Fusion for leading edge presentations, WE Case Studies, a highly interactive workshop and tour of some of the most progressive workplaces in Atlanta.

 

RICS Regional Summit. 4-24, Vancouver CAN

 

RICS World Built Environment Forum, 5-13, New York

 

RICS Regional Summit, 6-5, Los Angeles

 

IFMA's World Workplace 2019
Phoenix Convention Center, Phoenix AZ

Registration is open for World Workplace Phoenix!

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Philippines sign telecommuting act into law

RA 11165 or An Act Institutionalizing Telecommuting as an Alternative Work Arrangement for Employees in the Private Sector encourages employers to adopt telecommuting - a work arrangement that allows an employee to work from an alternative workplace with the use of telecommunication and/or computer technologies.

Workplace Evolutionaries' 's insight:

The new law does not require employers to offer telecommuting, it simply requires that if they do, they ensure they are treated no differently than other employees. It specifically mentions having appropriate training, technology, and access to colleagues and advancement opportunities. These have proven critical to the success of work-at-home programs in the U.S. and elsewhere, so it's good to see them baked into law.

Reducing traffic and improving work-life balance are the primary drivers of the telecommuting law.

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Not-for-profit's turn to telecommuting to do the right thing

Not-for-profit's turn to telecommuting to do the right thing | Workplace News | Scoop.it
Transitioning to a virtual workforce can be beneficial for nonprofits and for-profits alike. Consider these tips for making sure the process is a smooth one.
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Parking garages gearing up to morph into offices, housing, retail as autonomous cars loom large

Parking garages gearing up to morph into offices, housing, retail as autonomous cars loom large | Workplace News | Scoop.it

"At a 13-story office tower under construction in Hollywood that will soon serve as the headquarters of Netflix, two floors of parking are designed for a different future: As the need for parking dwindles, that parking space can be easily converted into new office space."

Workplace Evolutionaries' 's insight:

It's a parking lot. No, it's an office. No, it's affordable housing. No, it's all three. At least it should be if the garage owner expects to make money in the not-too-distant future of autonomous vehicles. The article explains that some cities are eliminating their parking ratio requirement. One high-rise in Oslo was built for no parking at all, except the two-wheel human-powered ones. 

Older structures will be much harder to repurpose that newer ones. Underground lots may be similarly challenged. But if your new building includes parking, think about what you might turn that space into when cars will no longer have to sit anywhere.

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McKinsey offers a wake-up call for connected building hardware and software players. Evolve or die.

While connectivity represents a substantial opportunity for both incumbent infrastructure companies and new tech-focused entrants, they need to act quickly. Many players are already attempting to establish themselves as leaders in the connected building space, so competitors that delay may never regain their lost ground.

Workplace Evolutionaries' 's insight:

Aside from giving the reader a good understanding of where connected buildings are headed, this McKinsey paper challenges software, hardware, building owners/occupants, and service providers to think about what role they will play in the evolving value chain. 

 

Among other things it predicts:

  • As building technologies increasingly focus on human outcomes over efficiency and cost savings, making the business case and measuring results will become more difficult.
  • The security/privacy challenge will multiply as hardware and software solutions increasingly talk to one another.
  • The value proposition will vary greatly across owners/occupants. This will force vendors to offer a menu of choices and step-wise implementation options.
  • The C-suite will increasingly become the sales target as only they will be in a position to appreciate the value of holistic solutions.
  • Successful building hardware and software providers will buy, build, or partner with other value chain players to offer end-to-end solutions.

 

The paper ends with recommendations for what industry players should be doing, right now, to ensure their survival in the coming years.

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HOK Releases Insurance Industry Workplace Report

HOK Releases Insurance Industry Workplace Report | Workplace News | Scoop.it

"The New Insurance Workplace" 2018 offers an investigation of the forces reshaping the insurance industry and how workplace design can position companies for success.

Workplace Evolutionaries' 's insight:

This report offers a treasure trove of insights into how insurance industry workplaces are evolving.

 

Among other things, this 28-page report covers:

- factors that are driving change

- space standards and benchmarking data

- sustainability, mobility, technology, and amenity trends

- case studies

 

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JLL's Annual Occupancy Benchmarking Guide

JLL survey reveals latest work styles require new planning methods
Workplace Evolutionaries' 's insight:

JLL's Annual Occupancy Benchmarking Guide came out in December. The whole report is a must-read, but here is some data to whet your appetite:

 

Reporting

- 69% Report occupancy benchmarking and metrics

- 51% report density (rsf/seat)

 

Density

- 52% report density of 150-225 rsf/person (highest in N.A.)

- 72% report 150-225 rsf/seat (100% in Latin America)

- RSF/person is highest for Utilities industry and lowest for Communications (263 sf and 158 sf respectively)

- 41% have office-to-workstation ratios at 10+% (down from 57% in 2017)

 

Utilization

- 66% track space utilization (72% for EMEA)

- 43% use a combination of technology and observation

- 30% track utilization on an on-going basis

- 38% utilize their office space less than 60% of the time

- Highest utilization among non-profits, lowest in utilities

 

Mobility

- 30% of global respondents (and 64% of APAC) have more than 20% of employee population designated as mobile (not needing an assigned desk)

- Mobility highest in N.A. and lowest in LA/SA

- Of those with mobility programs

  - 80% Utilize neighborhoods

  - 80% Use IWMS or CAFM to track mobility

  - 61% Have mobility space standards

  - 36% Have work-at-home programs (down from 45% in 2017)

 

The report additionally offers industry and geographic breakdowns, and data about space standards, workstation size, visitor workspace, space costs, cost allocation, case studies, the human experience, and more.

 

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Survey show strong link between office design and job satisfaction in Europe 

Survey show strong link between office design and job satisfaction in Europe  | Workplace News | Scoop.it

Kinnarps Next Office® consultancy surveyed over 5,300 employees from over 60 of their clients across Europe to discover what agile looks like when it moves from paper to practice.

Workplace Evolutionaries' 's insight:

When asked how important the office design and environment was to their job satisfaction, the 5,600 employees surveyed in this Kinnarps study answered 5 on a 6 scale. Though the survey results did not include any statistical significance data and was comprised of only Kinnarps customers, the findings are still worth noting. Respondents across six industries (individual reports are available) also answered questions about, among other things:

 

How they spent their day:

   - 34% writing

   - 29% of the time in meetings

   - 16% planning

   - 12% on the phone

   - 10% other

 

Where they preferred to work:

  - Three highest answers were personal workstation, concentration workstation, and small meeting room

   - In agile environments, preference for the personal workstation went from 58% to 18%

 

Preference for meeting room size:

   - Those wanting small meeting rooms outnumbered those wanting large ones by 3:1

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Allsteel white paper points to identifies the need for a combined tactical, strategic, and business focus

Allsteel white paper points to identifies the need for a combined tactical, strategic, and business focus | Workplace News | Scoop.it

"How does mobility factor into an organization’s real estate or workplace strategy within the context of increasingly collaborative work processes, an emphasis on positive workplace experiences, and new definitions of engagement and productivity? It all starts with creating your own definition of what mobility means that is aligned with the organization’s critical business goals, work processes, and culture."

Workplace Evolutionaries' 's insight:

The paper stresses that before embarking on a mobility program, organizations need to understand how and where people are working now, managers' attitudes toward remote work and experience with remote teams, the workspace itself and how mobility might support critical work processes and business goals. Optimal results only come when tactics, strategies, and business impacts are aligned. It ends with a useful Mobility Assessment Tool and Program Checklist.

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What you can learn from the office grump about being happier, healthier, and more innovative

What you can learn from the office grump about being happier, healthier, and more innovative | Workplace News | Scoop.it
Being bad-tempered and pessimistic helps you to earn more, live longer and enjoy a healthier marriage. It’s almost enough to put a smile on the dourest of faces.
Workplace Evolutionaries' 's insight:

With all the focus on happiness these days, this BBC article may come as a bit of a shock. It turns out the office Eeyore or Chicken Little are likely healthier and more creative than the folks doing their happy dance. They're also likely to earn more money, be better negotiators, be less selfish, and stay married longer. 

 

Citing numerous studies, the article offers reasons for these counterintuitive findings, such as:

  • People who suppress their anger and unhappiness have three times the number of heart attacks compared to those who hold it in
  • Pessimists don't have very high expectations so they are happily surprised when things go well
  • Being slightly down enhances social awareness
  • Happiness hormones can reduce our ability to recognize threats
  • Pessimists plan for the worst and are therefore more prepared when it happens

 

Have you hugged the office grump today?

 

 

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Curated by Workplace Evolutionaries'
Kate is president of Global Workplace Analytics (GWA), a research-based consulting organization that helps employers create and communicate the people, planet, and profit business case for mobile, distributed, and flexible work.