Expert Supply Chain

To survive in today’s complex and inter-dependent supply chains, companies need supplier and material insight that allows them to fully understand and act upon shifts in the market, mitigate cost risk, and ensure business continuity.

Ensuring supply chain security requires that shippers and logistics providers stay one step ahead of thieves. (RT @LogisticsBlkhwk: Important news here.

SCDigest editor Dan Gilmore summarizes our excellent new benchmark report on supply chain planning.

Lack of talent and processes are among the key challenges companies face in satisfying real-time consumer demand during the holidays. 

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In its relentless pursuit of low consumer prices, Wal-Mart embraced technology to become an innovator in the way stores track inventory and restock their shelves, cutting costs and passing the savings along to customers. In the process the company became synonymous with the concept of successful supply chain management.

Complex supply chains require sophisticated, connected tools to monitor risks, predict disruptions, and support rapid recovery as part of an overall… (From risk to resilience: Using analytics and visualization to reduce supply chain vulnerability ...

Financial Post How a supply chain strategy can help your business break into new markets Financial Post The success of Wike's supply chain strategy is reflected in a recent survey of Canadian businesses commissioned by UPS Canada and conducted by...

I’ve been thinking about whether an organisation’s structure impacts it’s ability to deliver great customer experiences recently. I’ve also been exploring this in my podcast interview series, where I interview leading authors, entrepreneurs and business leaders about what it takes to deliver great service and customer experiences.

What I’m finding is that to deliver great customer experience and exceptional customer service, organisations need to have the right culture, values, behaviours, mission and purpose etc etc in place.

That’s fair enough, you might say, and may not be much of a surprise.

But, what about an organisation’s structure? And, is the traditional, hierarchical and command and control structure still ‘fit for purpose’?

Bruce Poon Tip, founder of G Adventures, doesn’t necessarily think so.

I had a chance to chat to him about this in my most recent podcast interview, where we chatted about that and his new book: Looptail, which tells the story of G Adventures, their journey, success and how they have radically changed their organisational structure.

La cadena de suministros abarca, en gran medida, los flujos de información. Lo que la mejora de los procesos a través de tecnología es la clave.