Sharing unwelcome information is an unpleasant fact of life for all business professionals. No one likes to receive bad news, and no healthy person likes to give it, so these messages can take a toll on everyone involved.


However, it is possible to minimize the emotional impact these messages have, because you can take steps to share negative information without being negative. Learning how to craft these messages with sensitivity and honesty will make the task easier for you as a writer and the experience less traumatic for the recipients of your messages.


This video is ideal for instructors teaching business communication, teaching business writing, or teaching management communication.


A student version of this video is available.