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3 Consequences of a Lack of Empathy in Leadership
It is no wonder that empathy now features on job postings for leaders across industries. From sport to medicine, and from politics to business, leadership will suffer due to a lack of it. Leadership can pose a variety of problems that set a team or organization on a negative path. Understanding t...
How leaders can apply empathy to a return to the office
All of these challenges call for empathetic leadership, or the ability to accept a certain level of vulnerability and put yourself in another person’s place. This also requires the ability to make decisions with both heart and mind. As CEO of a professional membership company, I’ve seen firsthand...
How Empathy Helps Bridge Generational Differences
Mimi Nicklin, a business coach and executive, has seen many leaders blame poor performance and communication on generational differences. But she argues managers should spend less time forcing Millennial and Gen Z employees to conform to company culture and more time on perspective taking and lis...
A framework for empathy in design: stepping into and out of the user's life: Journal of Engineeri...
In user-centred design, a widespread recognition has surfaced for the importance of designers to gain empathy with the users for whom they are designing. Several techniques and tools have been developed to support an empathic design process and several issues are indicated that support an empathi...
Creating empathetic workplaces
Listening hard

In the second workshop, participants explored empathetic listening or what one participant called “listening hard”. They focused on the reciprocal empathetic relationship between employer and employee and the importance of creating an environment of trust where employees feel they...
The Business of Empathy Ep. 11: Empathy and Team Culture with Kiesha Garrison
What does it mean to be a multi-passionate person? How can you use self-focused activities as a tool to figure out how to lead a life, personally and professionally with empathy?

In the eleventh episode of the Business of Empathy, Kiesha Garrison, Director of Communications and Culture Programs...
What if You Suck at Empathy – 7 Ways To Create an Empathy Advantage
Empathy represents the foundation skill for all the social competencies important for work. -Daniel Goleman  
7 ways to create an empathy advantage:
You might not have natural inclinations towards empathy, but you can practice empathy as long as you sincerely serve the best interest of others. L...
Council Post: Preventing Employee Burnout With Empathetic Leadership
So, what does empathy look like in the workplace? It’s admittedly tough to define what is essentially a human trait or quality. From a psychological perspective, empathy centers on the ability to recognize and understand other people's thoughts and feelings — you know, walking a mile in each othe...
The Value of Empathy in Leadership | AMA
Surprise—the people you lead expect you to care about them. If you don’t show empathy in the workplace, you are not demonstrating good leadership, and you may be hurting your company’s success, says leadership expert and executive coach Loren Margolis.

“Generational shifts have brought more empa...