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Empathy Booklet
THE RULES HAVE CHANGED.
Do you know where to look to gain the empathetic edge in helping your audience feel and be understood now?

Leverage Empathetic Thinking to drive business results

Gain an empathetic edge over competition during disruption

Improve how marketing connects with Healthcare se...
Enhancing Patient Experience through use of Empathetics® Program
Key Takeaways 
Improving patient experience requires maintaining patient experience goals over time allowing clinicians to align despite changes imposed on their daily practice.

Workflows comprising the shared experiences of the care team can improve experiences for our patients, staff, and clin...
Post-COVID, Empathy Will Be a Game Changer In Healthcare Innovation - Electronic Health Reporter
Empathy in innovation: We’ve made progress for patients   

In healthcare, we’ve done a better (although not remotely perfect) job of integrating empathy into the design and innovation process for the patient to optimize patient experience. From lobbies to hospital rooms, we’ve seen patient-centr...
Empathy Is a Protective Factor of Burnout in Physicians: New Neuro-Phenomenological Hypotheses Re...
Burnout is a multidimensional work-related syndrome that is characterized by emotional exhaustion, depersonalization-or cynicism-and diminution of personal accomplishment. Burnout particularly affects physicians. In medicine as well as other professions, burnout occurrence depends on personal, de...
Alan Alda, Helen Riess: Empathy is needed now more than ever in the chaotic era of COVID-19.
Empathy is needed now more than ever in the chaotic era of COVID-19.

That's the message actor Alan Alda and Helen Riess, MD, Mass General Hospital, Boston, are trying to spread. In the midst of another rising wave of COVID-19 diagnoses, personal protective equipment shortages, renewed calls for ...
Are our busy doctors and nurses losing empathy for patients?
This is the last article in our series on understanding others’ feelings, in which we examine empathy, including what it is, whether our doctors need more of it, and when too much may not be a good thing.

Every day, doctors, nurses and other health professionals are presented with situations tha...
Mohammadreza Hojat, PhD, on the Importance of Physician Empathy
Dr. Mohammadreza Hojat, a research professor in the Department of Psychiatry and Human Behavior and Thomas Jefferson University, talks with DocWire News about a nationwide study he conducted regarding empathy in medical students.
Cognitive and Emotional Empathy in Individuals at Clinical High Risk of Psychosis. | Physician's ...
Impairments of social cognition are considered core features of schizophrenia and are established predictors of social functioning. However, affective aspects of social cognition including empathy have far less been studied than its cognitive dimensions. The role of empathy in the development of ...
Why Empathy Is Needed Now More Than Ever, Especially in Healthcare
Every day in hospitals we’re seeing the finest examples of how empathy can benefit patients in a time of crisis. The positive effects of empathic communication under ordinary circumstances seem limitless: improved patient and provider experience, patient safety, adherence to medical recommendatio...