Empathy and HealthCare
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Empathy and HealthCare
- CultureOfEmpathy.com
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And the greatest of these is empathy – a series of reflections on the NHS at 70

And the greatest of these is empathy – a series of reflections on the NHS at 70 | Empathy and HealthCare | Scoop.it
Empathy is a quality which we learn, literally, at our mother’s breast. Supported by early parental love and support we learn to make the good attachments which are so fundamental to our sense of wellbeing. So many later problems of mental distress and emotional development can be dated back to early difficulties in making attachments.


Yet empathy is often a quality we neglect in the planning and management of healthcare at the expense of more tangible things such as technical knowledge or the narrow counting of activity and outputs. Yet, to use the words of the poet R.S. Thomas it is “the pearl of great price, the one field that had treasure in it.”

 

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Empathy Crisis in Healthcare? Here are 3 Ways to Improve

Empathy Crisis in Healthcare? Here are 3 Ways to Improve | Empathy and HealthCare | Scoop.it

It’s National Nurses Week, and I can’t help thinking about stand-out nurses who have made a difference in my life, or the life of a family member or friend. 

Nurses often demonstrate deep empathy for their patients, and by extension, we might expect that healthcare would be one of the most empathetic industries. In our 2018 State of Workplace Empathy study, we found that 97% of respondents believe it’s important for the healthcare industry to demonstrate empathy. However, a much smaller percentage—just 61%—think that healthcare organizations and companies as a whole are empathetic...

Empathy training. A great way to start the conversation around workplace empathy is to institute a training program. HR departments use training sessions to cover many other expectations around workplace behavior, and empathy is no different.

 

Consider starting with a self-diagnostic test, and potentially holding an empathy training workshop run by your HR department or an outside consultant. Over half of healthcare employees we surveyed (52%) said that empathetic work environments happen because of training, so leaders and HR professionals should take advantage of these types of programs to ensure their employees understand and can demonstrate empathetic behaviors.

 

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(Empathic Healthcare) Standardized Patients Play Active Role in Medical Education

(Empathic Healthcare) Standardized Patients Play Active Role in Medical Education | Empathy and HealthCare | Scoop.it
“Standardized patients are vital in helping us prepare our students for their future careers in health care,” said Mary Claire O’Brien, M.D., the Wake Forest medical school’s senior associate dean for health care education. “Our students are able not only to practice their clinical work but also to learn the importance of building relationships with their patients, empathizing with them and doing what’s best for them physically, emotionally and financially.”
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CEO Blog: Bringing Empathy to Healthcare

CEO Blog: Bringing Empathy to Healthcare | Empathy and HealthCare | Scoop.it
Renown Health President and CEO Tony Slonim, M.D., DrPH, explains the importance of addressing the emotional and spiritual needs of patients, as well as their physical needs. 

Working in healthcare, it is understandable that our first inclination is to focus on a patient’s clinical needs; however, we often do that at the expense of addressing other factors that are integral to that individual’s health — including their family life, living conditions and frame of mind.
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(Empathy and Healthcare) Your New Prescription: Empathy | On Point

(Empathy and Healthcare) Your New Prescription: Empathy | On Point | Empathy and HealthCare | Scoop.it

Compassion may be the cure. A doctor shares his guide to healing through empathy and listening.

With David Folkenflik 

 

Guests:

Dr. David Rakel, professor and chair of the Department of Family and Community Medicine at the University of New Mexico, founder and former director of the University of Wisconsin Integrative medicine program. Author of The Compassionate Connection: The Healing Power of Empathy and Mindful Listening. (@DavidPRakel)

 

Dr. Helen Riess, co-founder and chief scientist for Empathetics, psychiatrist and medical educator at Massachusetts General Hospital and Harvard Medical School. Author of The Empathy Effect: 7 Neuroscience-Based Keys for Transforming the Way We Live, Love, Work, and Connect Across Differences. (@HelenRiessMD)

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How empathy can transform healthcare: Dr. Brian Goldman | CBC Radio

How empathy can transform healthcare: Dr. Brian Goldman | CBC Radio | Empathy and HealthCare | Scoop.it
Dr. Brian Goldman is the host of CBC Radio's White Coat, Black Art and the author of The Power of Kindness: Why Empathy is Essential in Everyday Life. (HarperCollins/CBC)
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(Empathic Healthcare) Medical Xpress - empathy articles

(Empathic Healthcare) Medical Xpress - empathy articles | Empathy and HealthCare | Scoop.it
Empathy
Empathy is the capability to share and understand another's emotions and feelings. It is often characterized as the ability to "put oneself into another's shoes,"

 

Empathy does not necessarily imply compassion, sympathy, or empathic concern because this capacity can be present in context of compassionate or cruel behavior.

 

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(Teaching Empathy) Improving Medical Students’ Empathy | Empathy in Medical Schools

(Teaching Empathy) Improving Medical Students’ Empathy | Empathy in Medical Schools | Empathy and HealthCare | Scoop.it
The decline in compassion, humanism, and empathy of medical students is a dire problem, as patients use these very characteristics to rate their satisfaction with their medical care. The next question that often arises is “Can people learn to be empathetic?”

 

An article in The New York Times titled “Can Doctors Learn Empathy”, says that yes, empathy can be learned and is not solely a hard-wired ability that someone is born with. Traditionally in the past, teaching empathy consisted of “lectures, role-playing exercises, and supervised practice in interviewing skills for medical students . . .” (Benbassat and Baumal 833).

 

In addition, medical students try to foster discussions among themselves about their patient encounters, and some medical schools have first-year students shadow patients or be admitted into the hospital for one day to have their own “hospital experiences”.

 

While these methods have increased empathy, empathy still declines during medical school and clerkships, so new methods of addressing this decline must be investigated.

Here are three methods of attempting to improve students’ empathy in medical school training:

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(Empathic Healthcare) What happens to empathy in medical education?

(Empathic Healthcare) What happens to empathy in medical education? | Empathy and HealthCare | Scoop.it
After a few weeks of watching second year medical students talk with patients I have been wondering about where, when and how empathy is lost during medical education and clinical practice.

The students enjoy talking to patients and listening to their accounts of living with diseases such as Parkinson’s disease, fibromyalgia, depression, heart disease, and diabetes. They are moved by suffering and curious about patients’ lives and their life histories. By so doing, they show natural affective and cognitive empathy.

My patients enjoy coming in – they don’t have the pressure of a 10-minute appointment within which they have to condense their symptoms into a problem to be solved for a stressed doctor who is running late.
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(Empathic Healthcare) Patients Favor Compassion, Clinician Empathy Over Low Doc Costs

(Empathic Healthcare) Patients Favor Compassion, Clinician Empathy Over Low Doc Costs | Empathy and HealthCare | Scoop.it
A recent survey from HealthTap showed that patients overwhelmingly favor compassion and clinician empathy over lower healthcare costs.

 

Patients would overwhelmingly select a doctor who displays compassion and clinician empathy over one who is less expensive, according to a recent survey from HealthTap obtained via email.

 

The survey, which questioned both patients and providers about the elements most important when ranking doctors, showed that 85 percent of patients value compassion in healthcare. Another 85 percent of patients said that doctors who are knowledgeable deserve high rankings.

 

Patients gave less value to doctors who charge lower prices, the survey found. Thirty-one percent of patients said that low cost was of value when selecting a provider. Forty-eight percent of patient respondents said that short wait times were important to them.

 

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(Empathic Healthcare) Promoting a Culture Based on Empathy in Cork University Hospital 

(Empathic Healthcare) Promoting a Culture Based on Empathy in Cork University Hospital  | Empathy and HealthCare | Scoop.it

As our large acute teaching hospitals become ever more advanced in the technologies to diagnose and treat patients, we are increasingly challenged to foster and encourage behaviours that reflect values such as compassion, individualisation and empathy.

 

To do otherwise would be to depersonalise our relationships with patients and to lose some of our soul – what it is that makes us individually and collectively what we are. In Cork University Hospital (CUH) we work hard to create a culture that is grounded in values such as mutual respect, support for patients, their families and staff and being able to empathise and to understand the very real challenges that each face on their individual and collective journeys. 

 

Jan 29, 2018 - 

J.A. McNamara

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(Empathic Healthcare) Teaching empathy via temporary tattoos  

(Empathic Healthcare) Teaching empathy via temporary tattoos   | Empathy and HealthCare | Scoop.it

Just over a decade ago, a Boston University study found something striking: Empathy among students entering medical school dwindled dramatically by the time they graduated four years later. The new research in Belfast, along with similar studies around the world, raises the possibility that simple interventions that place medical students in a patient’s shoes might bring more empathy into medical practice.

 

“We need to think of empathy like a skill in much the same way as we think of athletic ability,” says Dr. Gary Rodin, the head of supportive care at Princess Margaret Hospital in Toronto and the coauthor of a seminal paper on how and why to teach empathy to aspiring clinicians. “We all have an innate capacity for empathic communication,” Rodin says, “but we all benefit from training.”

 

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Empathy Crisis in Healthcare? Here are 3 Ways to Improve

Empathy Crisis in Healthcare? Here are 3 Ways to Improve | Empathy and HealthCare | Scoop.it

It’s National Nurses Week, and I can’t help thinking about stand-out nurses who have made a difference in my life, or the life of a family member or friend. 

Nurses often demonstrate deep empathy for their patients, and by extension, we might expect that healthcare would be one of the most empathetic industries. In our 2018 State of Workplace Empathy study, we found that 97% of respondents believe it’s important for the healthcare industry to demonstrate empathy. However, a much smaller percentage—just 61%—think that healthcare organizations and companies as a whole are empathetic...

Empathy training. A great way to start the conversation around workplace empathy is to institute a training program. HR departments use training sessions to cover many other expectations around workplace behavior, and empathy is no different.

 

Consider starting with a self-diagnostic test, and potentially holding an empathy training workshop run by your HR department or an outside consultant. Over half of healthcare employees we surveyed (52%) said that empathetic work environments happen because of training, so leaders and HR professionals should take advantage of these types of programs to ensure their employees understand and can demonstrate empathetic behaviors.

 

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The Importance of Empathy in Medicine 

The Importance of Empathy in Medicine  | Empathy and HealthCare | Scoop.it
Empathy is a skill not sufficiently reinforced and encouraged in the healthcare field. I would argue empathy is essential to providing good quality care. For the 5-year-old with a terminal cancer, we generally have no trouble feeling empathetic, but the reality of medicine is that most patients are more complicated.

 

Their medical conditions often result from a combination of lifestyle choices, emotional issues, socioeconomic factors and genetics. As healthcare professionals, it is essential that we do not judge these patients. We tend to attribute many medical conditions to poor choices, but in reality it is impossible to understand all of the factors that led an individual to his or her lifestyle choices, and it is equally impossible to exactly determine the cause of many medical issues.

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(Empathic Healthcare) Elizabeth Morrison: The Impact of Empathy in Healthcare 

Elizabeth Morrison: The Impact of Empathy in Healthcare
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Some health care firms focus on empathy to keep people healthier

Some health care firms focus on empathy to keep people healthier | Empathy and HealthCare | Scoop.it
During the past decade, some health care businesses have begun to experiment with new ways to keep people healthier and out of the hospital by improving the relationships between medical professionals and patients.

This push for more empathetic care springs from a change in how health care providers get paid. Keeping people healthy can be more lucrative than treating sick people.

The Penn Center for Community Health Workers, based in West Philadelphia, hires and trains its staff to work with people in their homes and neighborhoods to help patients figure out how to deal with their health problems. To build strong connections quickly, the Center looks to match patients who cycle in out and out the hospital — often related to medical illness, poverty and mental health concerns — with community health workers from similar upbringings. The belief is the more these front-line workers have in common with their patients, the more patients will trust them.
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(Empathy and Healthcare) The Compassionate Connection: The Healing Power of Empathy and Mindful Listening: David Rakel:  

(Empathy and Healthcare) The Compassionate Connection: The Healing Power of Empathy and Mindful Listening: David Rakel:   | Empathy and HealthCare | Scoop.it
The Compassionate Connection: The Healing Power of Empathy and Mindful Listening

 

All of us have an innate capacity for compassion. We recognize when others are hurting, and we want to help, but we’re not always good at it. There is another way. In The Compassionate Connection, Dr. David Rakel explains how we can strengthen our bonds with others―all the while doing emotional and physical good for ourselves.

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(Empathy In Healthcare) Are our busy doctors and nurses losing empathy for patients?

(Empathy In Healthcare) Are our busy doctors and nurses losing empathy for patients? | Empathy and HealthCare | Scoop.it
This is the last article in our series on understanding others’ feelings, in which we examine empathy, including what it is, whether our doctors need more of it, and when too much may not be a good thing.

Every day, doctors, nurses and other health professionals are presented with situations that demand empathy and compassion.

Whether telling a 40-year-old man with cancer he doesn’t have long to live, or comforting an elderly woman who is feeling anxious, the health professional needs to be skilled in understanding what the other person is going through, and respond appropriately.
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(Empathic Healthcare) A dose of empathy may support patients in pain

(Empathic Healthcare) A dose of empathy may support patients in pain | Empathy and HealthCare | Scoop.it
The study, which combined data from 28 clinical trials involving over 6,000 patients, adds weight to the argument that patient outcomes can be improved when doctors enhance how they express empathy and create positive expectations of benefit.

From the Universities of Oxford and Southampton in the UK, with the Netherlands Institute for Health Services Research and Lithuania's Vilnius Gediminas Technical University, the research team analysed a series of randomised clinical trials that looked at the effects of empathy or positive communication in healthcare consultations. These trials included data from consultations on a wide range of clinical conditions including pain, asthma, irritable bowel syndrome, osteoarthritis and recovery after surgery. The researchers also reviewed the effects of positive communication on quality-of-life and patient satisfaction, based on reports from patients in these trials.

 

Jeremy Howick

 

Jeremy Howick et al. Effects of empathic and positive communication in healthcare consultations: a systematic review and meta-analysis, Journal of the Royal Society of Medicine (2018). DOI: 10.1177/0141076818769477 

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(Teaching Empathy) How to Teach Doctors Empathy

(Teaching Empathy) How to Teach Doctors Empathy | Empathy and HealthCare | Scoop.it
While some people are naturally better at being empathic, said Mohammadreza Hojat, a research professor of psychiatry at Jefferson Medical College in Philadelphia, empathy can be taught. “Empathy is a cognitive attribute, not a personality trait,” said Hojat, who developed the Jefferson Scale of Empathy, a tool used by researchers to measure it.

“The pressure is really on,” said psychiatrist Helen Riess. The director of the empathy and relational science program at Massachusetts General Hospital, she designed “Empathetics,” a series of online courses for physicians. “The ACA and accountability for health improvement is really heightening the importance of a relationship” between patients and their doctors when it comes to boosting adherence to treatment and improving health outcomes.
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(Empathic Healthcare) The Role of Physician Empathy in the Patient Experience

(Empathic Healthcare) The Role of Physician Empathy in the Patient Experience | Empathy and HealthCare | Scoop.it

Join us for a journal club discussion on the role of physician empathy in the patient experience, led by Dr. Jose Franco.

Associations Between Physician Empathy, Physician Characteristics, and Standardized Measures of Patient Experience

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Searching for the Roots of Empathy in Rituals of Care

Searching for the Roots of Empathy in Rituals of Care | Empathy and HealthCare | Scoop.it
In Kerry Tribe’s video we see both actors playing patients and medical students acting as though they were doctors, but the aim is for something real: empathy.
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Innovation + Leadership + Empathy = Improved Health Outcomes

Innovation + Leadership + Empathy = Improved Health Outcomes | Empathy and HealthCare | Scoop.it

Hello Patients, Providers and Everyone Else who wishes to gain some valuable insights into how to define the Future of HEALTHCARE! The Team @AppointmentNotify strongly believes that better health outcomes can be achieved by focusing efforts on the following three dimensions:

  • Innovation,
  • Leadership,
  • Empathy

 

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(Empathic HealthCare) Show Empathy in Medical School Multiple Mini Interviews

(Empathic HealthCare) Show Empathy in Medical School Multiple Mini Interviews | Empathy and HealthCare | Scoop.it

Applicants can show empathy in MMIs by asking questions and listening during role-playing exercises. (JGI/Tom Grill/Getty Images)

Being a physician requires interacting with others on a daily basis, especially when they are experiencing distress. Doing so effectively requires a dose of empathy and the ability to build connections. As a result, it should come as no surprise that medical schools are interested in applicants' ability to connect with others during difficult times.

One way medical school admissions committees determine whether you possess this skill is through patient-based scenarios in the multiple mini interview. In an MMI, schools may present you with a situation that involves interacting with a patient and then ask you how you would navigate it.

Alternatively, the prompt may involve role-playing, in which you are required to interact with an actor playing the role of a standardized patient.

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