Workhuman’s Susana Rojero on how she ended up in product design and why communication skills are just as important as technical skills.
When Susana Rojero first started college, she chose to study sociology. However, she quickly realised that this wasn’t the direction that she wanted to take her career, and so decided on a different path that had always been in the back of her mind – design.
After completing her bachelor’s degree in design, which combined graphic and industrial design, she began working at an advertising agency that was experiencing a surge in clients seeking websites or apps. It was this experience in web design that sparked her interest in the digital realm.
“The rest is history – 12 years after graduating, I am now a principal product designer”, she says.
Here, Rojero – who works at Workhuman – discusses how her career led her to Ireland and why empathy aids her in her role.
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Summary: Researchers have uncovered a brain mechanism in the prefrontal cortex that determines how animals respond to others’ emotions based on their own past experiences. These neurons, producing corticotropin-releasing factor (CRF), act as emotional memories, modulating responses to socio-emotional stimuli.
The study demonstrates that animals can recognize and react to emotional states in others, particularly when these states mirror their own past experiences. These findings shed light on how empathy is conserved across species and open avenues for targeted therapies for conditions like PTSD, autism, and schizophrenia
Empathy is vital for connecting with others. This video describes how empathy differs from sympathy, the three levels of empathy, and what to avoid when trying to improve your empathy. Link to Toxic Positivity Video: https://youtu.be/KpM5YLj07vE
Empathy-focused phone calls made by trained, nonmedical community members led to significant improvements in blood sugar control for low-income adults with diabetes, according to a new study from Dell Medical School at The University of Texas at Austin in collaboration with Lone Star Circle of Care. Published today in JAMA Network Open, the study suggests this approach could provide a simple, cost-effective model for managing chronic conditions, particularly for patients with limited access to traditional mental health and support services.
During the six-month clinical trial, 260 patients with uncontrolled diabetes were randomly split into two groups: one receiving only standard care and the other receiving both standard care and regular calls focused on listening and empathy. These calls were made by community members trained to provide compassionate support, enabling participants to share their experiences and challenges in living with diabetes.
Brené Brown, a renowned researcher on empathy and human connection, defines civility as embodying kindness and treating others with respect, even when we disagree. This definition highlights that civility isn’t about dodging tough topics; it’s about navigating differences in a way that honors everyone involved. When empathy—the ability to understand and share another person’s perspective—joins with civility, it fosters an atmosphere where people feel valued and heard.
In practice, civility and empathy might look like listening fully, keeping a respectful tone, and handling disagreements with grace. These actions encourage us to show courtesy, consider different perspectives, and resolve conflicts in ways that uphold each person’s dignity. When such behaviors become the norm, our schools and community grow into places where everyone—students, staff, parents, and visitors—feels respected and supported.
Empathy-focused phone calls made by trained, nonmedical community members led to significant improvements in blood sugar control for low-income adults with diabetes, according to a new study from Dell Medical School at The University of Texas at Austin in collaboration with Lone Star Circle of Care. Published today in JAMA Network Open, the study suggests this approach could provide a simple, cost-effective model for managing chronic conditions, particularly for patients with limited access to traditional mental health and support services.
During the six-month clinical trial, 260 patients with uncontrolled diabetes were randomly split into two groups: one receiving only standard care and the other receiving both standard care and regular calls focused on listening and empathy. These calls were made by community members trained to provide compassionate support, enabling participants to share their experiences and challenges in living with diabetes.
The Importance Of Empathy But what exactly is empathy? In effect, it’s the ability to understand the feelings or viewpoints of someone else. It’s much more than sympathy.
Jamil Zaki, a research psychologist at Stanford University who works with business leaders and authored The War for Kindness: Building Empathy in a Fractured World, says, "One of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment." This stereotype is easy to disprove, and there are decades of evidence proving that empathy is a powerful asset in the workplace, what Zaki calls a "superpower."
The best word to describe Dr. Natalie Petouhoff is multi-faceted. Here’s why: She holds a PhD in material science and engineering - which means she’s a legit rocket scientist. She recently spent time with His Holiness the Dalai Lama, working on a documentary. Finally, she’s a consultant who helps companies leverage empathy for business success. See what I mean?
Since childhood, Natalie has been curious about human relationships. Today, armed with the left brain bona fides to critically analyze the world, she has become an empathy expert who wants to improve human relations and social cohesion through empathy.
The Power Of Empathy In Leadership Empathy isn't a feel-good, kumbaya moment that has no place in business; it's an essential skill, especially during times of crisis. Neuroscience backs this up, as I know from my education in psychiatry. Empathy activates the same brain regions involved in social bonding and trust. When leaders show empathy, they engage the parts of their teams' brains that build human connection. This fosters not just a healthier environment but also a motivated, resilient team.
When leaders use empathy, they manipulate the masses better, since they use emotion to achieve their goal, example from Michel Obama's speech. https://www.youtube.com/watch?v=sjaiEEz0CFk
Bridging differences starts with empathy, active listening, and shared values.
Misunderstanding opponents fuels division; reducing this can foster unity and harmony.
Empathy-based dialogues help people find common ground and build lasting relationships.
I’ve had enough. In today’s world, it seems division is the norm. Whether it’s political ideologies, social justice debates, or cultural differences, we’ve grown increasingly adept at pointing fingers. We fall into black-and-white thinking, believing our perspective is morally superior while dismissing the nuances of others’ experiences.
Watch this episode to learn how a rocket scientist-turned-business consultant transforms workplaces through the power of empathy.
Dr. Natalie Petouhoff is the author of Empathy in Action. In this episode, Natalie discusses her success working with companies like DoorDash to improve their customer service. She also describes her “House on Fire” approach which is used to steer call agents away from scripts and towards genuine empathy with customers. She also describes a film project that celebrates how the Tibetan community living in exile in India teach compassion and empathy - much like we teach math and science in the West.
00:00 Preview 00:38 Introduction 00:57 About Dr. Natalie Petouhoff 03:24 Natalie’s backstory 05:37 Steps to become more empathic 08:26 What challenges leaders face in practicing empathy? 10:57 How empathy alchemizes disconnection and optimizes human potential? 16:02 Balancing empathy and high performance culture 19:54 Empathy in customer service 22:17 What is Natalie’s ‘House on Fire’ approach? 26:38 Empathy as a strategic asset 30:20 What would happen if we become more empathic? 35:58 Impact of social media polarization on connection and perspective-taking 36:43 Backstory of Natalie’s film and her experience with the Dalai Lama’s teachings 40:45 Curriculum on how to become a good human 46:22 The Inner Development Goals 48:33 What lessons did Natalie learn from being part of the film project? 54:40 Dr. Natalie Petouhoff’s Purposeful Empathy Story
Why ENFJs can struggle with too much empathy ENFJ stands for extroverted, intuitive, feeling, and judging, and with just 2.5% of the population falling under this type, it's one of the rarest ones out of the 16 personalities. They're a very friendly and outgoing type, but they can also struggle when it comes to putting their own needs before others' needs.
Summary: Frontotemporal dementia, affecting about 3% of dementia patients in Sweden, is characterized by a loss of empathy that challenges patients and their families.
Using functional MRI, researchers found that patients showed no activation in brain networks associated with empathy when viewing distressing images, unlike healthy individuals. This lack of brain activity strongly correlated with caregivers’ assessments of reduced empathy, confirming a link between brain function and behavior.
The findings may improve understanding of this condition and help distinguish it from other psychiatric disorders with similar symptoms, like psychopathy.
Do you find yourself torn between showing kindness and protecting yourself from being taken advantage of?
Are you tired of feeling manipulated and exploited in the name of empathy?
Are you struggling to balance compassion with the harsh realities of a deceptive world?
In a world overflowing with calls for compassion, it's easy to lose sight of what true empathy really means. "Truth Over Toxic Empathy: A Christian Approach to Balancing Truth and Empathy in a World of Deception" offers a refreshing and biblically grounded perspective on practicing genuine empathy without compromising your values or falling prey to manipulation.
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Learn how can you communicate with empathy, compassion, and impact and hear examples of communicating with empathy in my drive-through experience at McDonald's. Free Download pdf Quick Guide to Professional Communication Skills: https://www.alexanderlyon.com/ free-resources
Conclusions and Relevance In this randomized clinical trial of telephone-based layperson-delivered empathetic engagement, patients with diabetes and low income achieved clinically meaningful improvements in glycemic control. With workforce constraints, layperson-delivered programs for diabetes show promise.
Promoting Empathy and Understanding Empathy involves putting yourself in someone else’s shoes and understanding their feelings and experiences. Promoting empathy can help reduce the chances of conflict and encourage more civil interactions.
Empathy Training: Offer workshops or training sessions focused on improving empathy skills.
Diverse Experiences: Encourage exposure to diverse cultures, viewpoints, and life experiences to broaden perspectives.
Mentorship Programs: Implement mentorship or peer programs that promote guidance and support, which are often rooted in empathetic relationships.
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Here’s the thing: Empathy isn’t hard. It’s not some unattainable quality reserved for therapists and kindergarten teachers. Empathy is simply the ability to understand and share the feelings of others. It starts with listening — really listening — to people’s concerns, validating their experiences, and taking meaningful action to address their needs.
This is where inclusive leadership comes in. Inclusive leaders understand that businesses don’t operate in a vacuum. They recognize that employees are humans with lives and struggles beyond the workplace. They acknowledge that consumers have values, not just wallets. And they act accordingly.
Empathy, not sympathy, is the cornerstone of this connection. Sympathy often creates a dynamic where persons with disabilities are perceived through a lens of pity, diminishing their agency and contributions. Empathy, however, nurtures understanding, respect, and solidarity. It shifts the focus from “what someone cannot do” to “what they bring to the table.”
Cultivating Empathy in the Next Generation Building a truly inclusive world begins with children. By teaching empathy early, we plant the seeds of understanding and acceptance that will bloom in the communities of tomorrow. When children interact with persons with disabilities—whether through shared activities, storytelling, or classroom discussions—they learn to see them not as “others” but as equals with unique abilities and aspirations
Dig into different strategies that can improve your listening skills so you can become a high quality listener.
It’s easy to tell when someone’s not paying attention, but it can be surprisingly tricky to know what good listening looks like. Good listening is one of the most important things we can do to improve our relationships, develop our worldview, and potentially change people’s minds. So what can we do to become better listeners? Dig into different strategies that can improve your listening skills.
Active listening makes the other person feel important in addition to generating more empathy towards what they are telling you, knowing how to listen increases social relationships
What’s next? Integrating empathy, technology and data Viewing patient experience and HCP wellbeing through an empathetic lens will amplify positive outcomes for both. Service design provides a valuable tool to understand both aspects more holistically, allowing us to dive deeper into the key moments that matter, and build human-centred strategies focused on the most important element of healthcare: the people. This will ensure a lasting positive impact across the healthcare ecosystem as a whole.
As technology continues to grow exponentially, we must be mindful to use it to enhance human connections, not replace them. Simply applying technology because it's available, and without a strategic approach, will not solve problems. By channelling its power through a human-centred lens, we can craft intuitive and seamless experiences to unlock its true potential for improving the human experience.
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Fomentar la empatía y el aprendizaje emocional en la educación preescolar no solo beneficia a los individuo ,sino que también crea un ambiente escolar armonioso y colaborativo .Al proporcionar herramientas para comprender y gestionar las emociones ,estamos preparando a os niños para ser adultos empáticos y responsables.
The presence of empathy is incredibly important for all relationships. It lets us see past ourselves and spend time in the shoes of the other person, seeing the issue from their perspective, emotions, and triggers. For many couples, difficulty seeing each other is at the root of their conflicts.
Whenever something comes up, they get stuck in the hurt, resentment, or anger that their partner’s actions create in them, based on their perceptions of the situation without being able to see their partner’s side. Being able to acknowledge both your feelings and your partner’s needs is key to managing relationship conflict.
mi perspectiva de la empatía en la resolución de conflicto radica en su capacidad para transformar situaciones difíciles en oportunidades para el entendimiento mutuo fortalece las relaciones ,construye confianza y transforma tensiones en oportunidades de crecimiento .
The Power Of Empathy In Leadership Empathy isn't a feel-good, kumbaya moment that has no place in business; it's an essential skill, especially during times of crisis. Neuroscience backs this up, as I know from my education in psychiatry. Empathy activates the same brain regions involved in social bonding and trust. When leaders show empathy, they engage the parts of their teams' brains that build human connection. This fosters not just a healthier environment but also a motivated, resilient team.
So why is empathy dismissed in the corporate world? I often see pushback against empathy—that it's "soft" or "unnecessary" or that it lacks business value, especially when efficiency and performance are the only metrics valued.
Ask your speaker to explain their perspective and why they feel so strongly. Listen, without interruption, putting aside judgements, counter-arguments and solutions
Summarise the core of what you have heard and check you have understood correctly, including the emotions and texture of their story. This does not mean you have to agree
Ask whether they agree with your summary. If not, ask them to explain more
Continue with this process till the speaker gives a resounding "Yes." They should at this point be likely to listen to your side of the story
Empathy has a multidimensional structure, consisting of cognitive empathy and emotional empathy. Cognitive empathy refers to the ability to infer others’emotional states and understand their feelings and emotions. Emotional empathy refers to the ability to indirectly experience and share the emotions of others13,14,,15.
Empathy is an important social emotional skill, and the improvement of empathy levels can stimulate the development of prosocial behaviour and enable appropriate responses to others’emotions. Compared to typical children, children with IDD face obstacles in understanding and expressing empathy and its various components1617.
As a result, many children with IDD struggle to form and maintain interpersonal relationships, leading to a lack of intimate and meaningful social connections18. Although there are differences in empathy among children with different symptoms19, it still affects their social development.
Studies have demonstrated that empathy can be enhanced through training20. Empathy training within a school setting can be classified into different categories, including experiential training (where instructors facilitate “experiences” such as games and role-playing), didactic (based on lectures), skill training (involving lectures, demonstrations, and practice), and mixed methods21
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Being an empathetic man doesn’t mean simply understanding others’ feelings. It’s about truly stepping into their shoes and responding in a sensitive manner.
Empathy can be expressed in subtle habits that are easily overlooked. Yet these habits speak volumes about a person’s character.
In this piece, I’ll share 8 such habits that distinguish empathetic men from others. So, let’s dive in and explore this underrated quality, shall we?
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