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How to Empathize: Resist Being a Problem Solver

How to Empathize: Resist Being a Problem Solver | Empathy Circle Magazine | Scoop.it

Online Empathy Training  http://j.mp/EmpathyTraining

Sensitivity (reading the fine print of a situation) is not the amygdala’s strong suit. So when we find ourselves feeling threatened not by a large bird with claws, but none other than our adult daughter standing before us upset about a non-large bird issue like, maybe, just for the sake of argument…having a stressful situation at work, it’s the amygdala showing up first that instantly makes us feel like our child’s distress is a fire to put out.

 

In those moments that call for empathy, compassion and soothing, the amygdala shouting fire! is more of the problem than the solution.

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Empathy Circle Magazine
The latest news about empathy from around the world - CultureOfEmpathy.com
Curated by Edwin Rutsch
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Empathy Movement Magazine

Empathy Movement Magazine | Empathy Circle Magazine | Scoop.it

Sponsored by Edwin Rutsch Empathy Guide Services
Visit  http://cultureofempathy.com/Services/

These one-to-one empathy sessions support; well-being, healing, practicing to be a better listener and supporting you in creating empathic environments in your relationships, family, school, work, communities and beyond.

 

Subscribe to our Emailed Empathy Newsletter

 

Sections

*   Front Page (this page)
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*   Art
*   Compassion

*   Compassionate Communications (NVC)

*   Curriculums
*   Education
*   Empaths

*   Empathic Family & Parenting

*   Empathic Design - Empathy in Human-Centered Design
*   Health Care

*   Justice

*   Self-Empathy & Self-Compassion
*   Teaching - Learning
*   Work 

*   etc.

 

 

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Thanks so much.

Edwin Rutsch, Editor

Our Website CultureOfEmpathy.com

Join us on Facebook Center for Building a Culture of Empathy

 

 

#EmpathyCircle Magazine: 8,000+ articles of the latest #empathy news from around the world!  http://bit.ly/EmpathyNews 

 

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Brenda Robinson's curator insight, May 13, 2015 9:52 PM

Hon. Liz Sandals: Introduce a new course called "COMPASSION" for Grade 1 and Grade 12. https://www.change.org/p/hon-liz-sandals-introduce-a-new-course-called-compassion-for-grade-1-and-grade-12

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A doctor who actually listens? New Fort Worth medical school aims to train students in empathy 

A doctor who actually listens? New Fort Worth medical school aims to train students in empathy  | Empathy Circle Magazine | Scoop.it
But then, that was the point. Developing "empathetic scholars" is the central focus of the new School of Medicine, a collaboration by Texas Christian University and the University of North Texas Health Science Center.

And for the students, that starts with learning to empathize with each other, Avila said.
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Why empathetic thinking is central to business success

Why empathetic thinking is central to business success | Empathy Circle Magazine | Scoop.it
Empathy is feeling with people,” declares Dr Brené Brown, one the of world’s foremost thinkers on the subject. With the exception of psychopaths and sociopaths, empathy is a cognitive ability we are all born with. Some are better than others at maintaining and cultivating it, but it can be reacquired through practice for those who have fallen out of the habit.

Why are we talking about empathy? When dealing with the complex problems thrown up by a rapidly changing modern world – problems that can be ambiguous and involve multiple layers of stakeholders with differing needs, expectations and power dynamics – empathic thinking is essential for a 21st century business.
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Teaching Children Kindness and Empathy

Teaching Children Kindness and Empathy | Empathy Circle Magazine | Scoop.it
TEACHING EMPATHY AND INTERCONNECTEDNESS
Help young children recognize the impact of their emotions and actions upon others. Ask: “When you were feeling mad, I noticed that you pulled her hair. How do you think that made her feel?” Or “When you felt embarrassed, you made fun of him. How do you think that made him feel?” According to Dr. Daniel Siegel, author of The Whole-Brain Child: 12 Revolutionary Strategies to Nurture Your Child’s Developing Mind,

When children are interconnected, in tune with others, and have the capacity to be reflective, it increases empathy and understanding for the self and others. The ability to be reflective and to understand the self and others is what builds resiliency.
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Design thinking is ineffective without thinking designers

Design thinking is ineffective without thinking designers | Empathy Circle Magazine | Scoop.it

Empathy is the best designer in reimagining health technology. I recently stumbled upon this article that focuses on concerns that hospitals in Scotland are not being built to a high enough standard to tackle infections.

Empathy is the birthplace of Design Thinking

The truth is, Design Thinking processes and philosophies have certainly become more mainstream in recent years. But are we overselling the capability? Is Design Thinking living up to its potential? We’ve all seen articles that say Design Thinking is dead or it’s overrated. Of course there’s always room to improve, but let’s be careful not to throw the baby out with the bath water. In reality, the naysayers are forgetting one of the foundational core constructs of Design Thinking; Empathy!
 

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This Quiz Reveals Where You Fall On This Empathy Spectrum

This Quiz Reveals Where You Fall On This Empathy Spectrum | Empathy Circle Magazine | Scoop.it
Are you carefree, indifferent, sensitive, or perceptive. you fall in this Empathy Spectrum.This Quiz Reveals Where You Fall On This Empathy Spectrum
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Kindness Challenge 3 - Disagree Better -  Jamil Zaki - BUILDING EMPATHY IN A FRACTURED WORLD

Kindness Challenge 3 - Disagree Better -  Jamil Zaki - BUILDING EMPATHY IN A FRACTURED WORLD | Empathy Circle Magazine | Scoop.it
Politics has become America’s empathic black hole.   Individuals on the left and right increasingly regard each other with fear and loathing.  Empathizing across this chasm can seem like a waste of time, or worse, a betrayal of our own ideological tribe.  

But empathy is not the same as condoning someone’s beliefs—it merely entails trying to understand them better.  One way to do so is by going beyond an opinion to the person underneath: the fears, hopes, and memories that shape what they believe.

 

https://www.warforkindness.com/challenges

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Kindness Challenge 1 - REVERSE THE GOLDEN RULE -  BUILDING EMPATHY IN A FRACTURED WORLD

https://www.warforkindness.com/challenge-1-reverse-the-golden-rule

The golden rule demands that we treat others the way we’d like to be treated.  Sometimes, though, we blame or derogate ourselves for even the slightest failure—even if we’d be compassionate and understanding towards someone else who failed the same way.  This sort of toxic perfectionism creates anxiety and depression, and can make it harder to connect with others, too.

Today try reversing the golden rule—treating yourself the way you’d treat other people.  Think back to a recent failure, or time you disappointed yourself.  Now imagine that a close friend or family member failed in exactly the same way.  What would you say to them, how would you feel about them, and how would you want them to feel?  Finally, turn that same lens back on yourself—trying to give yourself the same grace and compassion to yourself that you’d give to a someone you love.

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Making Empathy Central to Your Company Culture

Making Empathy Central to Your Company Culture | Empathy Circle Magazine | Scoop.it
Research demonstrates that Cook and other leaders are on to something. Empathic workplaces tend to enjoy stronger collaboration, less stress, and greater morale, and their employees bounce back more quickly from difficult moments such as layoffs. Still, despite their efforts, many leaders struggle to actually make caring part of their organizational culture. In fact, there’s often a rift between the culture executives want from the one they have.

 

Jamil Zaki 
MAY 30, 2019

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Brene Brown, Satya Nadella, and Tim Cook Believe in This Essential Leadership Trait "Empathy can be learned."

Brene Brown, Satya Nadella, and Tim Cook Believe in This Essential Leadership Trait "Empathy can be learned." | Empathy Circle Magazine | Scoop.it

’I've always believed entrepreneurs have a strong sense of empathy because it’s at the core of what they do–understanding customer pain points to develop thoughtful solutions that meet customers’ needs. But empathy isn’t just good for business, it’s good for humanity. That’s why this year I’ve committed to focusing more on empathy in the workplace–to practice empathy as a leader and encourage others to do so.

Over the last five months, I’ve had some successes, and naturally, some failures. Here’s what I’ve learned.

Empathy can be learned.
Many amazing leaders openly discuss the importance of empathy–Brene Brown on how it’s good for relationships, Satya Nadella on how it’s good for innovation, and Tim Cook on how it’s good for inclusiveness.

One thing they all have in common is the notion that empathy can be learned–and they’re right. Research validates that those who believe empathy can be developed are more likely to engage in behaviors to help them develop it.

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Stanford Prof. Creates Kindness Class To Help College Students Find Empathy 

Stanford Prof. Creates Kindness Class To Help College Students Find Empathy  | Empathy Circle Magazine | Scoop.it

Empathy in our culture is quickly receding, especially among college students, the latest findings from Sage Journal show.

The report says that the average American college student in 2009 was less caring than three quarters of students in 1979. Are people giving up on empathy?

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What about empathy? - UX Collective

What about empathy? - UX Collective | Empathy Circle Magazine | Scoop.it
What’s empathy?
Empathy is the experience of understanding another person’s thoughts, feelings, and condition from his or her point of view, rather than from one’s own. Empathy facilitates pro-social or helping behaviors that come from within, rather than being forced, so that people behave in a more compassionate manner. (Psychology Today)
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The Importance of Empathy in the Workplace - DZone Agile

The Importance of Empathy in the Workplace - DZone Agile | Empathy Circle Magazine | Scoop.it
In a fairly recent study, scientists found that they could actually stimulate affiliative emotions in their subjects. The bottom line of this research is that, quite possibly, empathy can be trained.

Now, I’m not a scientist, and the “training” is not really applicable in a normal office environment, but at the very least, this team proved that it can be done. And basically, they did this by encouraging positive emotions.

In their white paper, the team has a reference to the classic 80s film Blade Runner, which of course gives them an automatic +1 in my book. And when it happens in a scientific context, that's another +1. And I learn that ‘empathy’ is a crucial element in human relationships, at home or at work. That’s definitely another +1, making an easy +3 for the team.
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Apples to apples: a comparison of counseling and UX design

Apples to apples: a comparison of counseling and UX design | Empathy Circle Magazine | Scoop.it
Most modern day counseling is client directed. The client’s needs and desires are at the forefront of the counselor’s mind and the focus of every session together. Counselors advocate for their clients in various ways. We are on their side, through thick and thin, always rooting for them to feel better, lead fuller lives, and solve their problems.


UX design is also directed by our users. We follow their needs, their desires, their opinions. We are their advocates within companies and with stakeholders. We are their voice when they cannot speak. UX designers always want their users’ problems to be solved. We want our products to help the users lead fuller lives.

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Silence This - Guru of Empathy Edwin Rutsch joins us this episode to discuss the left/right debate, many other topics, and above all the importance of empathy.

Guru of Empathy Edwin Rutsch joins us this episode to discuss the left/right debate, many other topics, and above all the importance of empathy.

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Empathizing with Art, Difference and Carryover, and Enactive Imagination

Empathizing with Art, Difference and Carryover, and Enactive Imagination | Empathy Circle Magazine | Scoop.it

Dominic Lopes in “An Empathic Eye” raises two problems for the cultivation of empathy with art.

 

The first problem is the difference problem, according to which we need to make sense of how empathizing with art is different from empathizing face-to-face with people.

 

The second problem is the carryover problem, according to which we need to make sense of how empathizing with art doesn’t just cultivate skills for engaging with art, but in addition how it carries over to empathizing face-to-face with people.

 

He suggests that both problems need to be solved together. Turn up the difference between empathizing with art and people, and it becomes difficult to make sense of how the skill could carry over. 

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44 Empathy Statements That Will Make You a Great Listener

44 Empathy Statements That Will Make You a Great Listener | Empathy Circle Magazine | Scoop.it
In every intimate relationship, empathy is the key to relationship success.

Showing your significant other that you have the ability to understand their experience—whether it be hurt, pain, longing, frustration, or something else—and make them feel heard is the greatest gift you can give. It sends the message, “Baby, you understand me.”

So here I am, back in fantasy land…being one of the top actresses of my time, on stage with James Lipton. And I’m not nervous at all as I gear up to answer the long-awaited question: What’s your favorite word? It’s empath
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Our Brains Are Wired For Empathy »

Our Brains Are Wired For Empathy » | Empathy Circle Magazine | Scoop.it

Empathy is practical and beneficial; because of it,

  1. people are able to reach out to one another in a time of need or during a time of celebration
  2. It has the power to unite strangers
  3. and solidify bonds between communities helping people maintain positive relationships,
  4. as well as respect for one another.
  5. Knowing that we are understood makes our suffering more bearable and our lives more enjoyable.
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This Is Why Empathy Matters As A UX Designer

This Is Why Empathy Matters As A UX Designer | Empathy Circle Magazine | Scoop.it

Tips for introducing an empathic mindset in your company

Without a mutual understanding of the benefits that an empathic design approach can bring, it can be difficult to stand up to business-driven product requirements or unvalidated assumptions about the right solutions to implement.

One of the easiest ways to help others in your team or company to start thinking more empathically is to invite them to sit in on user research or user testing. Ask them to be your note taker, or simply have them observe. When a non-design team member can actually see and hear first hand a user experiencing and interacting with a product, it gives them an opportunity to develop empathy for that user and create a meaningful connection with them.

 

Claire Rackstraw

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Challenges — Overview  -  JAMIL ZAKI - BUILDING EMPATHY IN A FRACTURED WORLD

Challenges — Overview  -  JAMIL ZAKI - BUILDING EMPATHY IN A FRACTURED WORLD | Empathy Circle Magazine | Scoop.it

As I write about in The War for Kindness, empathy is less like a fixed trait, and more like a skill, which we can work on and build—the same way you’d strengthen a muscle.  To put the book’s principles into practice, I’ve developed a series of Kindness Challenges, like exercises at an “empathy gym” that you can use to push yourself and connect better.    

 

On the week of July 8th, I’ll be posting one video challenge each day: here and at facebook.com/warforkindness and instagram.com/warforkindness.  Try them out! And share your experiences using pictures, videos, or stories, using the hashtag #kindnesschallenge.  

 

So let’s go the empathy gym together, and see what it’s like to work at being a little kinder.

 

https://www.warforkindness.com/challenges

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Kindness Challenge 5- BE A CULTURE BUILDER -  BUILDING EMPATHY IN A FRACTURED WORLD

      CHALLENGE 5 — BE A CULTURE BUILDER

People are more likely to exhibit cruelty and indifference when others around us do—and more likely to flex our kindness and empathy when others do, too.  When we encourage callousness or kindness, we lend them social momentum.

 

The late novelist Amos Oz described combatting hatred as akin to fire-fighting:

 

“Bring a bucket of water and throw it on the fire, and if you don’t have a bucket, bring a glass, and if you don’t have a glass, use a teaspoon, everyone has a teaspoon. And yes, I know a teaspoon is little and the fire is huge but there are millions of us and each one of us has a teaspoon.”

 

Today, use the power of social norms for good, by reinforcing or challenging others’ behavior.  If you see someone acting kindly or empathically, recognize and reward that.  If you see someone acting cruelly or indifferently, challenge them.

 

Reflect on how this goes.  Does it feel uncomfortable and intrusive to voice a norm to others, or does it come naturally?  Do you think your actions made a difference?  

JAMIL ZAKI
 BUILDING EMPATHY IN A FRACTURED WORLD
https://www.warforkindness.com/challenge-5-be-a-culture-builder

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Tim Cook Clip about Empathy and Environment  

During his 2017 MIT Commencement address, Apple CEO, Tim Cook emphasized the importance of empathy in business and recalls an instance where he told shareholders unhappy with Apple's position on the environment that they should not invest in Apple if they do not share the values of Apple.
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Empathy, compassion fatigue, guilt and secondary traumatic stress in nurses 

Empathy, compassion fatigue, guilt and secondary traumatic stress in nurses  | Empathy Circle Magazine | Scoop.it

RESEARCH OBJECTIVE:
The aim of this study was to investigate the relationship between empathy and compassion fatigue in nurses due to the mediating role of feeling guilty and secondary traumatic stress.

 
FINDINGS:
The data analysis in this study was done through the path analysis method using the Amos software. The results showed the mediating role of omnipotent guilt between empathy and compassion fatigue in the nurses, the mediating role of survivor guilt between empathy and compassion fatigue in the nurses, and the mediating role of secondary traumatic stress between empathy and compassion fatigue in the nurses. Also, empathy could explain 77% of the nurses' compassion fatigue through feelings of guilt and secondary traumatic stress.

 

 

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Got Empathy? 3 Ways to Train Your Contact Centers Agents To Be More Empathetic  

Got Empathy? 3 Ways to Train Your Contact Centers Agents To Be More Empathetic   | Empathy Circle Magazine | Scoop.it

 Identify and share best practice ways to be empathetic
Every call center has high-performing agents – the agent that seems to show the most empathy when handling difficult calls. But do you really know the secret of their success? By analyzing every interaction, it’s possible to identify exactly how these agents turn a difficult call into a good customer outcome.

 

This could include words and phrases that show empathy and put the customer at ease. It could identify great active listening skills that not only help to isolate the source of the customer problem but also secure agreement to the proposed solution.Once you’ve identified the best ways of handling different problems, you can share them with other agents and provide coaching and training to raise the game of the whole team.

 

Moreover, with interaction analytics solutions that offer real-time call monitoring, performance feedback can be delivered to agents during the call. For example, if the analysis identifies that more empathy needs to be shown, a message can be sent to the agent to make them aware and can also alert a supervisor who could intervene if needed.

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Goats get emotional? Humans shouldn't be surprised – all mammals are amazing. "can show a degree of empathy with one another."

Goats get emotional? Humans shouldn't be surprised – all mammals are amazing. "can show a degree of empathy with one another." | Empathy Circle Magazine | Scoop.it

The particularly delightful thing about this study is that it underlines to us that goats, like all mammals, can show a degree of empathy with one another. That they can alter one another’s states through their calls, sharing feelings and emotions and potentially understanding one another in a manner in which (most but not all) humans excel. Really, though? I’m left a little confused. Though the science is spot-on and should be applauded should we, the consumers of this news, be surprised? Talk about stating the bleating obvious.

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Inclusive cultural empathy for successful global leadership. Paul B. Pedersen

Inclusive cultural empathy for successful global leadership. Paul B. Pedersen | Empathy Circle Magazine | Scoop.it

Abstract
Empathy is reported in the research literature as a necessary factor in counseling and psychotherapy, but psychologists have historically interpreted empathy through an exclusively individual focus. Most of the research on empathy has been predicated on a definition of empathy as occurring when one person vicariously experiences the feelings, perceptions, and thoughts of another.

In Western cultures, the study of empathy focuses exclusively on the individual, whereas in traditional non-Western cultures, empathy more typically involves an inclusive perspective focusing on the individual and significant others in the societal context. This article explores the reframing of “empathy,” based on an individualistic perspective, into “inclusive cultural empathy,” based on a more relationship-centered perspective, as an alternative interpretation of the empathic process. Psychologists are both the problem and the solution to this dilemma, and the authors call upon the field to take leadership in applying this “inclusive cultural empathy” model. (PsycINFO Database Record (c) 2016 APA, all rights reserved)

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