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Finding Empathy for Users: A Plain Language Model

Finding Empathy for Users: A Plain Language Model | Empathy Circle Magazine | Scoop.it
The BUROC model can help UX designers develop more empathy for users—and develop a strategy for reaching them.Applying Empathy in Design

When you empathize with the users of a website or system, you see things from their perspectives and not just your own. Through empathy, you can realize that not everyone knows who does what or what goes where in an organization. Not everyone knows the jargon, buzzwords, and insider lingo.


Russell Willerton

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Empathy Circle Magazine
The latest news about empathy from around the world - CultureOfEmpathy.com
Curated by Edwin Rutsch
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Empathy Movement Magazine

Empathy Movement Magazine | Empathy Circle Magazine | Scoop.it

Sponsored by Edwin Rutsch Empathy Guide Services
Visit  http://cultureofempathy.com/Services/

These one-to-one empathy sessions support; well-being, healing, practicing to be a better listener and supporting you in creating empathic environments in your relationships, family, school, work, communities and beyond.

 

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Thanks so much.

Edwin Rutsch, Editor

Our Website CultureOfEmpathy.com

Join us on Facebook Center for Building a Culture of Empathy

 

 

#EmpathyCircle Magazine: 8,000+ articles of the latest #empathy news from around the world!  http://bit.ly/EmpathyNews 

 

Brenda Robinson's curator insight, May 13, 2015 9:52 PM

Hon. Liz Sandals: Introduce a new course called "COMPASSION" for Grade 1 and Grade 12. https://www.change.org/p/hon-liz-sandals-introduce-a-new-course-called-compassion-for-grade-1-and-grade-12

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 Learning Empathy Through Virtual Reality: Multiple Strategies for Training Empathy-Related Abilities Using Body Ownership Illusions in Embodied Virtual Reality | Robotics and AI

 Learning Empathy Through Virtual Reality: Multiple Strategies for Training Empathy-Related Abilities Using Body Ownership Illusions in Embodied Virtual Reality | Robotics and AI | Empathy Circle Magazine | Scoop.it
Several disciplines have investigated the interconnected empathic abilities behind the proverb “to walk a mile in someone else’s shoes” to determine how the presence, and absence, of empathy-related phenomena affect prosocial behavior and intergroup relations.

 

Empathy enables us to learn from others’ pain and to know when to offer support. Similarly, virtual reality (VR) appears to allow individuals to step into someone else’s shoes, through a perceptual illusion called embodiment, or the body ownership illusion. Considering these perspectives, we propose a theoretical analysis of different mechanisms of empathic practices in order to define a possible framework for the design of empathic training in VR.

 

This is not intended to be an extensive review of all types of practices, but an exploration of empathy and empathy-related phenomena. Empathy-related training practices are analyzed and categorized. We also identify different variables used by pioneer studies in VR to promote empathy-related responses. Finally, we propose strategies for using embodied VR technology to train specific empathy-related abilities.

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Empathy and the Historical Understanding of the Human Past | Taylor & Francis Group

Empathy and the Historical Understanding of the Human Past | Taylor & Francis Group | Empathy Circle Magazine | Scoop.it
Empathy and the Historical Understanding of the Human Past is a comprehensive consideration of the role of empathy in historical knowledge, informed by the literature on empathy in fields including history, psychoanalysis, psychology, neuroscience, philosophy, and sociology.

The book seeks to raise the consciousness of historians about empathy, by introducing them to the history of the concept and to its status in fields outside of history. It also seeks to raise the self-consciousness of historians about their use of empathy to know and understand past people.

 

Defining empathy as thinking and feeling, as imagining, one’s way inside the experience of others in order to know and understand them, Thomas A. Kohut distinguishes between the external and the empathic observational position, the position of the historical subject.

 

He argues that historians need to be aware of their observational position, of when they are empathizing and when they are not. Indeed, Kohut advocates for the deliberate, self-reflective use of empathy as a legitimate and important mode of historical inquiry.

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Getting the feels: Should AI have empathy?

Getting the feels: Should AI have empathy? | Empathy Circle Magazine | Scoop.it
In this episode of the McKinsey on AI podcast miniseries, McKinsey’s David DeLallo speaks with Minter Dial, an established speaker and author on the topics of technology and marketing and author of Heartificial Empathy. They explore the role of empathy in business and whether artificial intelligence should be trained to exhibit empathy for some applications.
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Empathy wins over compassion: implications for CSR

I’ve been advocating for leadership with compassion. Particularly since the lockdown I've been saying that compassion will save us.

Last week I read a book by Chris Voss that advocated empathy over compassion or sympathy. I asked my LinkedIn network for their advice and 82% of them decisively voted for empathy.

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Beyond Empathy and Inclusion - Mary F. Scudder - Oxford University Press

Beyond Empathy and Inclusion - Mary F. Scudder - Oxford University Press | Empathy Circle Magazine | Scoop.it

Beyond Empathy and Inclusion
The Challenge of Listening in Democratic Deliberation


Mary F. Scudder

  • Develops a "listening act theory" modeled after speech act theory
  • Critically examines the democratic value of inclusion and considers its limitations
  • Provides a critique of empathy-based approaches to deliberation for being unaccommodating of difference
  • Offers suggestions for how to enhance democracy when empathy is out of reach
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Empathy in the Workplace - The Disconnect Between Executives & Employees

Empathy in the Workplace - The Disconnect Between Executives & Employees | Empathy Circle Magazine | Scoop.it

Having empathy is not the same thing as demonstrating empathy.

This is a crucial distinction as we aim to create a culture of empathy together a home and at work.

Most people know what empathy is, but what does it actually sound like in practice?

How do you “do empathy”?

With knowledge and practice (lots of practice), we can turn empathy blind spots into opportunities to connect more deeply with our humanity and leverage the power of diversity to increase organizational agility, productivity and well-being.

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Why Empathy is Essential for Great Leadership

Why Empathy is Essential for Great Leadership | Empathy Circle Magazine | Scoop.it
Why is empathy an essential skill, you may ask? It quite simply is the backbone of leadership. It enables you to know if your target audience is accessible, how wide your reach actually is as a leader; are all employees across the organisation being taken care of and if not, then why not? It empowers you to anticipate the impact your decisions and actions will have on the employee population at large and strategize off of that.

 

Without empathy, you can’t build a tomorrow; your people are your core resource and competitive advantage which will nurture the next generation of leaders. You need to inspire followers and earn their loyalty. Empathy is the foundation in negotiations: it helps you to understand everyone’s desires and what their risk appetite is.

 

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The Path to Empathy

The Path to Empathy | Empathy Circle Magazine | Scoop.it
Individuals who lack empathy aren’t able to make this journey in foreign footwear due to their insensitive, distrusting, self-absorbed, and socially isolated nature. On the other hand, an empathic person is viewed as caring, compassionate, warm, trustworthy, engaging, and helpful... which is what the world could use more of right now.

During this current era of social tensions, racial injustices, and pandemic politics, it seems as if we’re embracing the former mentality – tossing empathy in the corner like dirty laundry. Many people have become numb, disinterested, even aggressive towards others, both face to face and virtually. We’re losing our sense of altruism and goodwill towards humanity
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Empathy In The Workplace & Why It’s So Important During COVID-19

Empathy In The Workplace & Why It’s So Important During COVID-19 | Empathy Circle Magazine | Scoop.it
Our ability to empathize with other people is key to our success as working professionals and human beings. Empathy helps us forge bonds, find collaborative solutions, and improve the world around us. 

But in the age of the coronavirus, when most of us are locked up in quarantine and hidden behind face masks, empathizing with each other has become more difficult. It's especially true in the workplace, where Zoom calls have become the norm, and meeting face-to-face and gathering for social meals and after-hour get-togethers has become a rarity.
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Your Brain On: Empathy

Your Brain On: Empathy | Empathy Circle Magazine | Scoop.it
That’s empathy at work.

Not only does empathy shape your relationships with those around you, it’s an important part of our evolutionary history. Humans have always been social animals, and even some of our earliest ancestors – like the australopithecines, a shared ancestor of humans and apes, who lived 2 million years ago – had defined social structures. Empathy helps us organize into societies, and may have evolved along with shared child rearing to help us survive as a species.
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Pollster Frank Luntz says Trump's 'tone is off': 'This is not 2016, Joe Biden is not Hillary Clinton'

Pollster Frank Luntz says Trump's 'tone is off': 'This is not 2016, Joe Biden is not Hillary Clinton' | Empathy Circle Magazine | Scoop.it
"This is not core Trump voter. This is not core Biden voter. These are people who want empathy. They want understanding," Luntz went on. "The rhetoric, the language is different than what the president is communicating right now. And I think that that is significantly contributing to his numbers getting worse."
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AGAINST EMPATHY - PRINZ - 2011 - The Southern Journal of Philosophy

Empathy can be characterized as a vicarious emotion that one person experiences when reflecting on the emotion of another. So characterized, empathy is sometimes regarded as a precondition on moral judgment. This seems to have been Hume's view. I review various ways in which empathy might be regarded as a precondition and argue against each of them: empathy is not a component, a necessary cause, a reliable epistemic guide, a foundation for justification, or the motivating force behind our moral judgments.

 

In fact, empathy is prone to biases that render it potentially harmful. Another construct—concern—fares somewhat better, but it is also of limited use. I argue that, instead of empathy, moral judgments involve emotions such as anger, disgust, guilt, and admiration. These, not empathy, provide the sentimental foundation for morality.

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What Is Empathy?

There's a difference between sympathy and empathy. I didn't really understand this until I received awful news from my good friends.
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Are Men Really Lousy Listeners?

Are Men Really Lousy Listeners? | Empathy Circle Magazine | Scoop.it
Women have learned to listen with their whole body, not just their ears, and to use that information to understand and build relationships.

Men generally have learned to listen to get the facts, be direct, spit it out, not show emotions, make quick judgments, and fix the problem. A man hears what he thinks is enough information and interrupts with a solution. Problem solved. Let’s move along.

A woman wants someone to listen to the issues (preferably a few times), mull them over, and hear her voice as she contemplates the situation. She’s generally not looking for a solution; the emotional processing of talking it through is the solution. She just wants him to listen and hear her concerns and empathize a bit. Then she can move on.
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Adapting empathy maps for UX design

Adapting empathy maps for UX design | Empathy Circle Magazine | Scoop.it

What is an empathy map?
An empathy map is a collaborative tool that teams can use to better understand their customers. It consists of an image of the customer surrounded by six sections.

 

These sections are:

  • Think and feel. What matters to the user? What occupies her thinking? What worries and aspirations does she have?
  • Hear. What are friends, family and other influencers saying to her that impacts her thinking?
  • See. What things in her environment influence her? What competitors is she seeing? What is she seeing friends do?
  • Say and do. What is her attitude towards others? What does she do in public? How has her behaviour changed?
  • Pain. What fears, frustrations or obstacles is she facing?
  • Gain. What is she hoping to get? What does success look like?
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Amazon.com: Mindful Empathy : The Mindset of Success for Leaders of the Future by Wayne Duncan

Amazon.com: Mindful Empathy : The Mindset of Success for Leaders of the Future by Wayne Duncan | Empathy Circle Magazine | Scoop.it
Mindful Empathy : The Mindset of Success for Leaders of the Future - Kindle edition by Rius, Dani, Duncan, Wayne. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Mindful Empathy : The Mindset of Success for Leaders of the Future.
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We Need to Never Stop Teaching Our Teens Lessons of Empathy

We Need to Never Stop Teaching Our Teens Lessons of Empathy | Empathy Circle Magazine | Scoop.it
Neurotypical kids need to learn to be empathetic
The work of raising her three younger brothers, however, has highlighted that a force far stronger than autism comes into play when teaching typically developing children to think outside their own experience. As I see on a daily basis, all four of my children require consistent reminding in how it feels to walk in someone else’s shoes.   

My teen-age sons often find it difficult to be with their sister in public. Erin speaks loudly. She does not follow the norms of social etiquette. She is prone to meltdowns if denied a coveted item in a store or if a setting is too loud or crowded. I understand their discomfort.  
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Zooming Empathy - Thirty over Fifty

What is Empathy?
Empathy is the ability to listen carefully to another and put yourself in their shoes — as if it were happening to you. An empathic response recognizes the content and intent (feeling) of what is being said and accurately reflects both back to the speaker. Such a response tells the person speaking that you listened and tried to understand and that you appreciated how they feel and are able to explore the feeling with them (no matter what it is).

 

The listener does not judge, problem-solve, probe, praise, tell or sympathize. While sharing in the experience and its emotions with the speaker, listeners do not mistake speakers’ emotions and situations for their own. They have faith in everyone’s capacity to learn and grow through reflection.

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Nursing education, virtual reality and empathy? - Dean - - Nursing Open

Nursing education, virtual reality and empathy? - Dean - - Nursing Open | Empathy Circle Magazine | Scoop.it
An empathic approach to patient‐centred care is a core of nursing practice. One of the methods to develop empathy, which is gaining currency is the use of virtual reality simulations in education. This paper posits some questions, does it simply reinforce a ‘type’ of patient, neglecting caring for the patient as unique, is empathy what results or is it pity, does it result in a greater distance being created between the patient and the health care provider?

 

Can we ever really know what it is like to walk in a patient's shoes when what we experience through virtual reality provides a small snapshot of the vicissitudes of living with an illness or disability. We suggest that what matters most in simulations using virtual reality is how the student exits the experience and if they leave knowing just what patients ‘like that’ feel, or whether they leave with humility and curiosity.

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Brené on Shame and Accountability

Brené on Shame and Accountability | Empathy Circle Magazine | Scoop.it

In today’s solo episode, I share my thoughts about why accountability is a prerequisite for change, and why we need to get our heads and hearts around the difference between being held accountable for racism and feeling shame and being shamed.

 

I share my personal stories of being held accountable and holding myself accountable, as well as my strategies for pulling my “thinking brain” back online when I’m experiencing the flight and fight energy fueled by shame

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The Social Neuroscience of Empathy

The Social Neuroscience of Empathy | Empathy Circle Magazine | Scoop.it
The phenomenon of empathy entails the ability to share the affective experiences of others. In recent years social neuroscience made considerable progress in revealing the mechanisms that enable a person to feelwhat another is feeling. The present reviewprovides an in-depth and critical discussion of these findings. Consistent evidence shows that sharing the emotions of others is associated with activation in neural structures that are also active during the first-hand experience of that emotion.  

Giorgio Bertini

The Social Neuroscience of Empathy

Tania Singer and Claus Lamm

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Care Dimensions: Podcast: The Importance of Listening

Care Dimensions: Podcast: The Importance of Listening | Empathy Circle Magazine | Scoop.it

To learn more about listening skills, check out these resources:

  • Brady, M. (2003). The wisdom of listening.  Wisdom Publications.
  • Buckman, Robert, MD, PhD, Communication Skills in Palliative Care: A Practical Guide, Neurologic Clinics, Volume 19, Number 4, November 2001
  • Burley-Allen, M. (1995). Listening: The forgotten skill: A self teaching guide. John Wiley & Sons Publications.
  • Donoghue, P. J. & Siegel, M. (2005). Are you really listening: Keys to successful communication. Sorin Books,.
  • Guilmartin, N. (2010). Healing conversations: What to say when you don’t know what to say. Jossey-Bass
  • Miller, J. E. (2003). The art of listening in a healing way. Willowgreen Publishing.
  • Miller, J. E. with Cutshall S. C. (2001). The art of being a healing presence. Willowgreen Publishing.
  • Nadig, Larry Alan, PhD, Tips on Effective Listening, July, 2010, http://www.drnadig.com/listening.htm
  • Zimmer, Sandra, Top Ten Ways to Develop the Power of Presence, The Self-Expression Center
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The Integral Role of Empathy in Leadership and Business – Norman de Greve, the CMO of CVS Health

The Integral Role of Empathy in Leadership and Business – Norman de Greve, the CMO of CVS Health | Empathy Circle Magazine | Scoop.it

Norman de Greve, the CMO of CVS Health, discusses the importance of practicing empathy, both as a senior leader and an executive of the largest health and wellness company in the US. He describes their ongoing response to the COVID19 crisis—listening to customers and employees, addressing their needs, and communicating frequently. Norman shares his views about the beneficial outcomes for leaders who take empathy-driven action to build trust, connection, and demonstrate commitment to helping people achieve what they want to achieve. He notes how CVS Health measures and rewards empathy-driven results.

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The Atticus Finch School of Empathy

The Atticus Finch School of Empathy | Empathy Circle Magazine | Scoop.it
About This Class
This class will cover the what, why and how of the importance of Empathy 
  • Students will learn what empathy is (and how it differs from Sympathy)
  • Who is Atticus Finch and what does he know about empathy.
  • Video 1 explains and tells the story – in the talking head with photos of Atticus.
  • Students will learn why empathy is so important through the story of Atticus.
  • They will learn how to relate to others – using the example of Atticus.
  • They will learn about the cognitive dimension and the emotional dimension of empathy
  • They will learn how empathy will make them better communicators
  • They will learn how to motivate their team using empathy
    I will use stories and examples from To Kill a Mockingbird to illustrate the power of empathy in action.
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Carly Fiorina Says She Intends to Vote for Joe Biden

Carly Fiorina Says She Intends to Vote for Joe Biden | Empathy Circle Magazine | Scoop.it
“I’ve been very clear that I can’t support Donald Trump,” Fiorina said in the interview. “And elections are binary choices.”

“As citizens, our vote is more than a check on a box,” Fiorina continued.

 

“You know, it’s a statement about where we want to go, and I think what we need now actually is real leadership that can unify the country. I am encouraged that Joe Biden is a person of humility and empathy and character. I think he’s demonstrated that through his life.”

“I think we need humility and empathy everywhere in public life right now,” Fiorina added, making her intentions on voting for Biden clear. “And I think character counts.”

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