Employees across every function are having the same realization: “I need to stay valuable and effective in my role as AI transforms how work gets done.” Organizations face their own version: “We need our workforce to confidently adopt and apply AI capabilities without disrupting productivity or requiring massive retraining investments.”
The jobs to be done go beyond skills acquisition. Employees need to feel confident navigating AI tools, be perceived as forward-thinking contributors, and make tangible progress in their daily work. Organizations need to focus on teaching their employees to use AI effectively and ethically as they build adaptive capability at scale, all while maintaining operational excellence.
Traditional learning solutions consistently fail to fulfill these requirements. Yet the solution is not found in simply hiring more tech talent, sending people to online classes, or even declaring that the future is agentic. Instead, the answer lies in a systematic reinvention, where organizations build a learning system oriented around jobs to be done. It requires creating an operating system for permanent reinvention and adaptability that increases capability, enables agency, and scales leadership.
A learning system enables people to continually learn in the flow of work, moving beyond single courses or formal training into holistic, guided learning journeys that drive faster time to competency. By combining diverse modules, modalities, and formats, such as snackable content, hands-on practice, assessments, and certifications, Udemy creates a flywheel of skills development: sparking curiosity, deepening mastery, and proving skills while delivering measurable performance improvement
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