Having run thousands of interviews with Instruction Designers over the years, one thing is very clear: one of the key challenges we face in optimizing both the speed and quality of our work is wrangling the right information from Subject Matter Experts (SMEs).
If you’ve ever spent hours chasing the right person, only to receive half-remembered insights and a tone of impenetrable acronyms, you’re not alone. As one L&D colleague at a big corporate said to me just this week:
Access to SMEs, and the ability to consistently get the right information from them is the single biggest challenge in our projects. We spend more far more time chasing clarity than actually building training.
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